The King’s Trust Gets a Royal Upgrade with NinjaOne

Challenges

Manual patch management
Slow and unreliable remote tool
Frustrated end-users
Not scalable with multiple, inefficient tools

Results

Automated patch management
10X faster endpoint management
30X faster remote access
Single pane of glass
Enhanced visibility with built-in reporting
Happy end-users

Industry:

Non-Profit

Headquarters:

London

Products Used:

Endpoint Management, Patch Management

Overview

The King’s Trust, a renowned non-profit organization founded by King Charles III in 1976, has been a beacon of hope and support for young people across the UK. With a mission to help as many youths as possible, The Trust offers various programs to build confidence, foster entrepreneurship, and enhance employability. However, managing the IT needs of over 1,000 employees and 3,000 volunteers posed significant challenges. Their previous solution was a slow and outdated tool that stifled their innovation. Upgrades were a nightmare, often requiring the team to spin up a server every time an update was needed, taking an average of three days to complete.

Learn how The King’s Trust got a royal upgrade in switching to NinjaOne.

Single pane patching

“We love the single pane of glass – everything (laptops, servers) is patched in NinjaOne – that wasn’t the case before,” said Mike Beattie, Head of Infrastructure and Workplace.

Patching is faster and more reliable, with features like automated detection and remediation freeing valuable IT resources.

Lighting fast remote access drives ROI

The time saved through automation and streamlined workflows translates to a significant return on investment (ROI) for The King’s Trust. “We get around 500 to 600 calls monthly, with many requiring remote support,” explained Beattie. “Thanks to NinjaOne Remote, we can troubleshoot those tickets much faster–the time savings alone make it worth every penny.”

More than a tool

By adopting NinjaOne, The King’s Trust has enhanced its operational efficiency and ensured that more resources are directed toward its core mission of helping young people. As Beattie succinctly put it, “NinjaOne is more than just a tool; it’s an enabler of our mission.”