2023 has marked an extraordinary year of transformation and growth for NinjaOne, a journey made possible by the unwavering support and collaboration of our esteemed customers and partners. Throughout the year, we’ve soared to new levels of innovation and service, relentlessly pursuing a vision to craft a more intuitive and user-focused IT management experience.
We would like to extend our deepest gratitude to each of our customers for their steadfast dedication and the innumerable hours they’ve committed. As we stand on the cusp of 2024, brimming with potential and challenges, their ongoing support is our strongest asset in navigating these future waters with confidence and capability.
We invite you to join us on this reflective journey, as we recount the pivotal achievements of 2023 and cast our gaze forward to the promising horizons and innovations that lie ahead for the NinjaOne platform.
Leading the industry
NinjaOne ranks #1 in Patch Management, RMM, and Endpoint Management by G2, thanks to our customers’ steadfast support. This esteemed recognition fuels our commitment to innovate and provide top-tier solutions that are tailored to meet our customers’ dynamic needs.
Enhancing customer satisfaction
This past year, we achieved an impressive 98% customer satisfaction rate, a clear indicator of our dedication to meeting and exceeding customer expectations. Additionally, we’ve streamlined our processes, resulting in a notable 34% improvement in our response and resolution times compared to last year. This progress underscores our commitment to deliver exceptional and prompt service to all our customers and partners.
Forging strategic partnerships
2023 was also a year of strategic partnerships by integrating with industry leaders like Bitdefender GravityZone and SentinelOne. These collaborations have greatly enriched our product suite, enhancing the value and efficacy of the solutions we provide, and reinforcing our commitment to delivering top-tier IT management services.
Achieving operational milestones
Another standout achievement of 2023 has been reaching an operational milestone of monitoring over 5 million machines every minute. This remarkable scale of operation reflects the deep trust and reliance our customers place in our solutions, showcasing our commitment to delivering reliable and expansive IT management services.
Expanding our team and capabilities
NinjaOne’s growth with over 300 skilled professionals joining our team has significantly bolstered our capabilities and enriched our company culture, introducing a wealth of diverse expertise vital for innovation in IT management solutions. This expansion not only strengthens our ability to tailor our products to our customers’ evolving needs, but also enhances camaraderie and teamwork, directly improving customer service and product development. The result is a more cohesive, motivated team dedicated to providing efficient, effective solutions, underscoring our commitment to delivering exceptional IT management experiences.
Innovating for a better tomorrow
Thanks to our customers input, we’ve proudly launched a series of groundbreaking features in 2023 – the Software Package Repository, Dynamic Script Forms, Device Search Grid, and Patching Dashboard. Each of these advancements has been crafted with the aim of simplifying and enhancing their IT management experience, making it not only more efficient but also intuitively aligned with their specific needs and feedback.
Looking ahead to 2024
As we step into 2024, our anticipation for groundbreaking innovations and our commitment to achieving new heights are stronger than ever. Our customers’ continuous support and collaboration are the driving forces behind our vision for the future. In closing, allow us to extend our deepest gratitude to our customers for their continued partnership with NinjaOne. Their trust and feedback have been instrumental in shaping our journey. We’re thrilled to continue this journey together as we redefine IT management and look forward to another year of shared success and innovation.
