2024 has been a year of record-breaking growth and innovation at NinjaOne. In fact, we were named to the Deloitte Technology Fast 500 for 2024. Being represented among the fastest-growing tech companies isn’t just an honor—it’s a testament to NinjaOne’s pivotal role in automating the hardest parts of IT through bold creativity and relentless customer focus. Let’s look at some of this year’s highlights.
Our commitment to customer success is unwavering
Our customers’ success fuels every decision at NinjaOne. When our customers thrive, so do we. This commitment is evidenced by our 98 percent Customer Satisfaction (CSAT) score and under 30-minute average callback time. Thanks to a $231.5 million Series C funding round led by ICONIQ Growth early in the year, we’ve been able to devote even more resources to ensuring customer satisfaction. In fact, we invest 2 to 4 times more than typical B2B SaaS companies in support. This allows us to provide free and unlimited training, onboarding, and personalized support for every customer – even during a free trial period.
Additionally, NinjaOne’s product managers work with customers to drive and develop the product roadmap that solves current and future IT challenges. We publish that roadmap externally in detail, so customers know what’s coming.
“From day one, NinjaOne has been committed to the belief that providing exceptional engagements for our customers is absolutely critical to our success. This simple concept has allowed us to take a more holistic and consultative approach in enablement, rather than the traditional transactional experience seen in many other organizations,” said Michael Shelton, SVP of Strategy at NinjaOne. “
We innovate intentionally
In 2024 alone, we’ve released more than 250 new features, enhancements, and products, each guided by customer feedback and built by a product management team with real-world IT experience.
One of our biggest product launches this year was our mobile device management (MDM) solution in June. This enables MSPs and IT teams to better monitor, manage, and secure Android and Apple mobile devices on their networks, so they can support more productive mobile workforces while reducing tech stack complexity and cost.
We’ve also introduced free Warranty Tracking for MSPs, automating the management and tracking of device warranties. This ensures clients never face disruptions due to warranty expirations—replacements are always ready, and new warranties in place ahead of time.
We have a lot to look forward to in the year ahead—2025 promises even more groundbreaking innovations as we continue to redefine what’s possible for our customers.
Visit our Customer Stories page to learn why IT teams everywhere are raving about NinjaOne’s automated endpoint management platform.
