In your research to find the best RMM for your organization, you may have encountered Atera’s RMM solution. But, you’re wondering what other RMM solutions are available on the market. To recall, an effective RMM solution must be able to:
- Automate all IT processes and tasks
- Work on multiple endpoints at once
- Solve issues in the background
- Integrate smoothly with other applications
- Manage everything from one control center
With so many options available in the market today, it is a good idea to consider these Atera competitors and alternatives so that you can make the most informed decision and truly maximize your chosen RMM tool.
1. NinjaOne
NinjaOne is a security-oriented remote monitoring and management software best known for its superior integration capabilities and customization options. It empowers IT teams to be more proactive in their decision-making by giving them the data and tools they need in a single pane of glass, resulting in more productive and happier end users. Being a founder-owned and led organization, NinjaOne is committed to building a product that IT teams from across all industries, from healthcare to government, will find useful.
5 reasons to choose NinjaOne over Atera
1. Reliable patch management across Windows, macOS, Linux, and third-party applications
One challenge Atera customers may have with the company is with its patching. MSPs looking to aggressively scale their operations may be limited by slow and confusing patch management. NinjaOne supports Windows, macOS, Linux, and over 200 third-party apps. You also have more reboot options and can scan and deploy patching on separate schedules.
2. Industry-leading support
The importance of excellent and knowledgeable customer support cannot be overstated. Great customer support adds to your overall ROI because it allows you to receive the help you need when you need it. Having been consistently rated as #1 in customer support, NinjaOne empowers you to focus on your core competencies without worrying about who to talk to if and when you need assistance.
3. Seamless integration capabilities
Having your RMM integrate seamlessly with your current IT solution adds to your competitive advantage and overall efficiency. Many MSPs may look for Atera competitors because of the company’s limited integration capabilities that require their technicians to master multiple solutions simultaneously. NinjaOne resolves this issue by offering numerous integrations with mature, feature-rich applications.
4. Speed of software
NinjaOne is fast – plain and simple. Its RMM solution is designed to drive efficiency for IT teams so that their end users are happier and more productive. NinjaoOne’s solution does not lag, even if you keep adding users or are working with multiple organizations. This is a priceless value proposition for MSPs or IT professionals who intend to scale their operations in the future.
5. Clear road map
NinjaOne adheres to a clear timeline so users know what features or updates are coming to the product in the future. Beyond performing IT tasks, great RMM software should offer a road map of where it is headed and the different updates it intends to pursue in the next five to 10 years. Some customers have pointed out that Atera has no clear road map, which has given a negative impression that the company does not prioritize innovation.
Strengths of NinjaOne
- Fast, reliable, and consistent patch management. All NinjaOne licenses include robust, automated patch management that operates on a single, actionable interface.
- Extensive integrations. NinjaOne integrates with dozens of apps. Now, you can use all the tools you need on one dashboard rather than working with several different third-party vendors.
- Unlimited scalability. NinjaOne is suitable for everyone, whether you’re a startup business or an established one. Its cloud-based infrastructure can manage any number of endpoints across all operating systems.
- Reliable network monitoring. NinjaOne helps you maintain high network service levels, tight security, and constant visibility into your IT infrastructure. This allows you to make more efficient use of your IT resources while detecting any unusual changes in your network behavior.
- Easy to use and set up. NinjaOne ranks high consistently for its ease of setup, admin, and use. Its RMM was specifically designed to be intuitive so that you can focus on the tasks that matter rather than spend an inordinate number of hours trying to “figure things out”.
Customer Story
Mark Andres, the Director of IT services at GSDSolutions, says that NinjaOne was a no-brainer choice for him. He explains that rather than “cookie-cutter” services offered by other companies, NinjaOne provided him and his team the flexibility and customization they needed to optimize their internal processes and deliver more efficient services to their customers.
“Our biggest challenge with Atera was their remote-control integration – we ended up purchasing Splashtop directly, rolling it out with scripts, and managing it outside the platform. We use remote control all the time, so this wasn’t a tenable solution. Add to this their minimal documentation, poor support, and basic patching, and Atera just didn’t fit our needs,” says Mark.
“Ninja gives us all the tools and functionality we need, it’s fast and easy to onboard new clients, the platform saves me time, and it helps us keep clients compliant.”
You can read more customer stories here.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
NinjaOne G2 Reviews
- 961 reviews (at the time of writing)
- 4.8 / 5 stars
NinjaOne Capterra Reviews
- 201 reviews (at the time of writing)
- 4.8 / 5 stars
2. ConnectWise
ConnectWise RMM is marketed as an aggregate tool that covers both do-it-yourself (DIY) and do-it-for-you (DFY) services in a single interface. It is intended for smaller-sized businesses looking specifically for an outsourced network operations center (NOC). Popular among larger enterprises, ConnectWise RMM is used by business leaders who need to manage dozens of endpoints at once in a single interface. Its main selling point is that it has a simple onboarding and adoption process so that its users can immediately benefit from the solution.
Use cases
The software is useful for any business that wants daily threat reports that are immediately sent to a NOC.
Pros:
- Policy-based automation. ConnectWise offers a reliable tool to help IT teams remotely manage their endpoints and implement better patch management.
- Desktop alerting. ConnectWise offers a feature that allows its users to receive notifications on their desktops, especially for more urgent cases. This allows IT technicians to immediately respond to tickets.
- AI scripting. ConnectWise believes in leveraging AI technology to make scripts more efficient. AI scripting can be particularly useful for smaller MSPs that are just starting.
Cons:
- Difficult integration. ConnectWise offers average integration capabilities. If you’re a larger MSP that requires multiple features all at once, it’s worth mentioning that ConnectWise may require you to look for other third-party vendors.
- Tends to lag. Some users have stated that ConnectWise tends to lag as more users are added. While this isn’t necessarily bad, it may affect how fast your MSP can address issues.
- Weak automation. Some automation constraints with ConnectWise may become challenging for larger IT enterprises. On occasion, you may need your IT technicians to manually configure the product to your specific needs.
See how ConnectWise compares to NinjaOne.
Read a more in-depth comparison of ConnectWise competitors, learn more about ConnectWise vs. Atera, or view more ConnectWise head-to-head comparisons.
3. Datto
Datto RMM, part of Kaseya, offers an integrated platform designed specifically for SMBs. Its solution includes tools such as networking management and business management. Datto RMM positions itself as a cloud-based and managed platform that allows smaller enterprises to improve their business efficiency through automated operations and integrations.
Use cases
Datto may be beneficial for smaller MSPs that do not require a scripting expert or level 3 engineer to manage or monitor all information.
Pros:
- Modern UI. Datto is known for its easy-to-use and easy-to-understand user interface. Some users find that the customization options are also quite beneficial.
- Remote control. Datto allows IT groups and MSPs to remotely monitor and manage their network quite easily. Similar to the previous point, Datto has taken pains to make its solution as straightforward as possible.
- Scripting management. While Datto offers some templated scripts to choose from, it also allows you to upload your own scripts so that you can create a more tailored solution.
Cons:
- Challenging mobile management. Datto only has a fledgling mobile management system, which cannot yet provide a powerful platform that you can use on your phone.
- Limited patch management. Datto offers very few third-party application patching options. This can become challenging if you are thinking of managing several different applications in multiple endpoints all at once.
- Lacking support. Perhaps one of the biggest challenges users have with Datto is their weak support, which may sometimes take days to acknowledge or resolve.
See how Datto compares to NinjaOne.
Read a more in-depth comparison of Datto competitors, learn more about Datto vs. Atera, or view more Datto head-to-head comparisons.
Reviewing Atera competitors to make the most informed decision for your business
When choosing the best RMM for your organization, the stakes can be high. Selecting the wrong tool can ultimately lead to more problems than you started with. Conduct a vendor assessment and evaluate which software provider can help you achieve your business goals faster and more efficiently.
