Shopping around for the top Barracuda RMM alternatives? Whether you’re looking for the best remote monitoring and management (RMM) for your organization or want a tool that almost anyone can use, this guide can help you make a more informed decision. We’ve looked at the leading review sites, checked all the user reviews, weighed the pros and cons of each vendor, and created this list for MSPs looking to monitor, manage, and secure their endpoints.
What to look for in an RMM solution
Before we begin, it’s important to discuss the essential features of an RMM solution. We’ve written a comprehensive guide to RMM, but we’ll summarize the salient points here. It’s worth noting that no two RMMs are the same, so it would be wise to take advantage of the free trials offered by many software vendors. This way, your IT team gains personal experience with your potential RMM platform.
- Real-time monitoring. Your RMM is only as good as how well it monitors and provides data. As an MSP, you must gain real-time data of your entire fleet to detect and remediate vulnerabilities, implement proactive IT support strategies, enable swift issue resolution, and perform many other actions to improve operational efficiency.
- Behind-the-scenes monitoring and alerting. A great RMM tool can monitor the health and performance of devices in your IT environment 24/7. When searching for Barracuda RMM alternatives, consider options that can automate workflows and generate reports of your IT network.
- Automated IT management. Ideally, an alternative to Barracuda RMM leverages automation for a wide variety of common IT tasks, from patch management to running scripts. This frees your IT technicians to focus on more strategic projects.
It would also help to consider the cost of RMM software and how that aligns with your IT budget. While it may be tempting to use the same RMM as your competitors, keep in mind that your MSP has different needs and goals. Always choose an RMM tool that closely matches your objectives.
Keep these features and considerations in mind as you go through this guide.
Now, let’s discuss the top three Barracuda RMM competitors.
1. NinjaOne
NinjaOne is the trusted endpoint management company for 17,000+ customers worldwide. With a single-mindedness to simplifying work and automating the hardest parts of IT, NinjaOne is the go-to choice of hundreds of MSPs. Its RMM platform, rated #1 on G2, has a proven track record of increasing productivity, reducing security risk, and lowering IT costs.
The numbers speak for themselves:
- 98 average customer satisfaction score (CSAT)
- 90% faster patching
- 5 to 9 tools replaced with NinjaOne
- 88 net promoter score (NPS), according to G2 (80 is world-class)
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Try 5 reasons to choose NinjaOne over Barracuda RMM
1. Customer support
NinjaOne is healthily obsessed with its clients’ success. It provides free onboarding, training, and support, boasts one of the fastest first-response times of 30 minutes from receiving an IT ticket, and holds the market-leading CSAT of 98. These have all contributed to NinjaOne being named the #1 in customer support.
2. Easy to use
One of the main reasons users search for Barracuda RMM alternatives is its complexity. According to some G2 users, Barracuda can get confusing at times. NinjaOne, on the other hand, was built by IT for IT and features a fast, intuitive UI that’s easy to learn, quick to navigate, and cuts out extra clicks. Almost anyone can use its platform regardless of technical skill or experience.
3. Patch management
NinjaOne is the #1 in patch management for IT and MSPs. Its platform, labeled as the best patch management software, improves your IT network by identifying, evaluating, and deploying patches to any device, anywhere. It can patch Windows, macOS, and Linux servers, workstations, and laptops in a single pane of glass.
4. Endpoint task automation
NinjaOne automates the most time-consuming, repetitive tasks with its build-once, use-anywhere IT automation capabilities. Its tool enables automation for patch management, antivirus management, backup management, remote control, drive encryption, and custom scripts. In fact, 95% of all NinjaOne customers experience increased IT efficiency with automation.
5. Remote access
NinjaOne integrates with leading remote control tools, such as TeamViewer and Splashtop, so you can remotely access and manage your Windows and Mac devices right from your NinjaOne console. With its one-click-to-connect integrations, NinjaOne assures customers that all its third-party remote tools feel like a native part of its platform. NinjaOne also offers NinjaOne Remote, its native remote access tool.
Strengths of NinjaOne
- Unified device management. NinjaOne helps you monitor, support, and control your Windows, macOS, and Linux devices from a single, easy-to-use interface. This gives you 360-degree visibility into your entire IT infrastructure.
- Documentation. MSPs can standardize procedures, boost efficiency, and empower their IT technicians with instant access to critical data. NinjaOne documentation centralizes knowledge and ensures all information is always accessible and up to date.
- Scalability. Whether you’re managing 50 or 50,000 endpoints, NinjaOne’s cloud-based infrastructure guarantees that all actions performed on its platform are fast, secure, and infinitely scalable.
- Rapid development cycle. One of NinjaOne’s differentiating factors is its commitment to being an active partner with all its clients. Through a thorough QA process and a transparent product roadmap, NinjaOne regularly updates and enhances its platform.
- Auto-remediation. NinjaOne fully automates the detection and resolution of endpoint issues, such as open ports and missed reboots, with its condition-based script deployments.
Customer story
Dan Shapero, President & COO of TeamLogic IT, was looking for a robust RMM software solution to manage and monitor his company’s network of over 100,000 endpoints. After considering multiple options, he eventually decided on NinjaOne because of its focus on scalability, reliability, and innovation. With NinjaOne, Shapiro was able to move his entire fleet in only 90 days.
“We looked at eight different RMMs and at the end of the day, NinjaOne was the best fit for us because it’s a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof. If you look at how it’s built, it doesn’t have all the code bloat that some of the other applications on the market have. NinjaOne is built with security and scalability and mind.”
Read more NinjaOne customer stories.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. If you’re ready, request a free quote, sign up for a 14-day free trial, or watch a demo.
Reviews
- 1, 205 reviews (at the time of writing)
- 4.7 / 5 stars
213 reviews (at the time of writing)
4.8 / 5 stars
2. Datto RMM
Datto RMM is a secure cloud-based platform designed for MSPs and IT professionals. Its platform was built to improve efficiency, service delivery, and security with ease. Most importantly, Datto RMM is focused on security and offers a 100% cloud-based, scalable solution that requires no system maintenance. This makes it appealing to smaller MSPs.
Pros
- Centralized management. You can monitor, manage, and secure your endpoints in a single dashboard.
- Integrations. Datto RMM integrates with several third-party business enterprises to promote efficiency.
- Patch management. Datto RMM helps you deploy the latest patches to secure systems and reduce security vulnerabilities.
Cons
- Customer support. According to some G2 users, Datto RMM could improve its customer support, particularly its response time and understanding of the product.
- Reliability. Several G2 users have stated that Datto RMM can slow down when managing several endpoints.
- Remote access. Datto RMM could further improve its remote access tools to make them easier to use and understand.
Read a more in-depth discussion of Datto RMM alternatives.
3. Atera
Atera is an all-in-one IT platform for MSPs and IT enterprises of all sizes. Its main goal is to help companies achieve operational excellence across their organization at any scale. Offering multiple features and functionalities in its integrated platform, Atera is designed to help IT professionals escape mundane tasks so they can focus on more meaningful work.
Pros
- Remote monitoring and management. Atera helps you monitor and manage an unlimited number of devices from anywhere.
- Helpdesk. Its platform enables your IT technicians to provide remote support to all your end-users.
- Patch management. Atera deploys and updates software on Windows, macOS, and Linux endpoints.
Cons
- Customization. Some G2 users explain that Atera’s platform has limited customization options, which may sometimes make reporting and documentation challenging.
- Ticketing. Atera’s platform could improve its ticketing tool so that it’s easier for IT technicians to use.
- Mac device support. According to G2 users, Atera offers limited support for Mac devices.
Read a more in-depth discussion of Atera alternatives.
Finding the right Barracuda RMM alternative
Researching and selecting the best Barracuda RMM alternative becomes easier when you know what you’re looking for and what your organization needs. As stated, there is no one “best” RMM for all MSPs but the most suitable solution for specific use cases.
Speak with your IT team and discover your pain points. From there, see how your potential RMM provider addresses these issues and what the RMM cost is.
