BeyondTrust Remote Support (formerly Bomgar Remote Support) is a well-known remote access solution for large enterprises. Despite its popularity, it has certain limitations. According to reviews on G2 and Capterra highlight that while the platform is robust, it has a steep learning curve and may not be suitable for smaller IT enterprises.
In this guide, we offer the top three BeyondTrust competitors based on real user reviews. We detail the pros and cons of each solution and clarify how each BeyondTrust alternative addresses specific pain points.
That said, we highly recommend that you take advantage of each competitor’s free trials to see if they match your current needs and IT budget.
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1. NinjaOne
NinjaOne Remote is our top choice in this list of BeyondTrust alternatives because of its robust features and accessibility for IT enterprises of all sizes. Developed for IT by IT, NinjaOne Remote allows technicians to connect in seconds, leverage multi-monitor support, and automate reboots to troubleshoot efficiently.
From the very beginning, the team at NinjaOne understood the natural pain points that come with any remote access control solution, such as high latency, poor security, and complexity. To address these issues, NinjaOne developed NinjaOne Remote to offer enterprise-grade performance, reliability, and security-first remote access.
The platform enforces end-to-end encryption (x25519+XSalsa20+Poly1305; one of the strongest key exchange + encryption + authentication methods available). In addition, NinjaOne Remote provides future-ready IT support, giving your team a comprehensive, scalable, future-proof toolset that integrates with ITSM and IT operation ecosystems.
Other remarkable features:
- Instant, one-click remote access to any Windows and Mac endpoint.
- Fast connection speeds.
- Multi-user remote sessions.
- Full-session logging and audit trails to comply with SOC 2, HIPAA, NIST, and GDPR.
- Deep integration with NinjaOne Endpoint Management , ticketing, and automation for faster troubleshooting.
5 reasons to choose NinjaOne Remote over BeyondTrust
1. Reliability for all users
One of the main reasons users look for alternatives to BeyondTrust is reliability. IT enterprises cannot afford to remotely access an endpoint and be insecure about their connection, especially when dealing with sensitive data. NinjaOne Remote adapts to nearly any bandwidth condition, allowing IT admins to perform various actions uninterrupted and with ironclad security.
2. Enterprise-grade security
NinjaOne Remote enforces enterprise-grade security with role-based access control (RBAC), end-to-end encryption, and session monitoring to ensure secure, policy-driven access without compromising performance. Moreover, all sessions are recorded to comply with several regulatory requirements, providing a complete audit history for internal reviews and audits.
3. Seamless integration
The platform allows you to manage and control Windows and Mac endpoints directly from the NinjaOne console. This means that you don’t need to change tabs or sign into another device to troubleshoot them. In addition, NinjaOne Remote seamlessly integrates with its main endpoint management solution – a tool that has been consistently ranked as #1 G2 for years. Thousands of customers worldwide trust NinjaOne for their endpoint management needs, and you can rest easily knowing that Ninja Remote operates with the same superior functionality.
4. Comprehensive toolkit
NinjaOne Remote is built to address the common pain points experienced by many users in their remote control platforms. As one of the leading BeyondTrust competitors, NinjaOne offers practical solutions to the biggest challenges a lot of business leaders face. Its remote access tool helps you manage a global IT environment and offers unlimited concurrent sessions and flexible deployments to easily support your remote and hybrid workforces.
5. Meant for IT enterprises
NinjaOne Remote is built specifically for IT enterprises of all sizes. It is designed to adapt to evolving IT needs without complex migrations. The NinjaOne developers understood that remote access tools need to be both fast and reliable and took every measure to create a solution that allowed IT technicians to quickly access the tools they need when exactly they need them.
Strengths of NinjaOne
- Lightweight: NinjaOne Remote minimizes CPU load for optimal performance and uses GPU acceleration to improve speed and responsiveness by offloading processing.
- Quick Connect: NinjaOne Remote enables MSPs to remotely access devices that do not have the NinjaOne agent installed.
- Proven automation: The NinjaOne platform has been proven to automate the hardest parts of IT while reducing overall IT costs. 95% of NinjaOne customers experienced increased IT efficiency with automation.
- Healthily obsessed with customers’ success: NinjaOne offers free and unlimited onboarding, training, and support. It boasts a market-leading customer satisfaction score (CSAT) of 98.
- Fast and scalable: NinjaOne is known for its fast implementation, setup, and deployment. It is a modern product built for the next generation of IT.
Customer Story
The North Sydney Council (NSC) couldn’t be happier with NinjaOne – a tool that provided more reliability and efficiency in its processes than its previous management platform. In particular, the NSC team found that NinjaOne’s automated patching and remote access tool allowed them to work more effectively, resulting in a 50% improvement in patch compliance and tremendous time savings.
“NinjaOne just works!” – NSC’s IT team
You can read more customer stories or check out NinjaOne reviews.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 1,865 reviews (at the time of writing)
- 4.7 / 5 stars
- 240 reviews (at the time of writing)
- 4.8 / 5 stars
2. AnyDesk
AnyDesk is also a strong alternative to BeyondTrust. This is because the well-known remote desktop software allows you to easily access and control your devices from anywhere in the world. The solution also offers cross-operating system compatibility and can work with Windows, macOS, Android, iOS, Apple TV, Linux, FreeBSD, Raspberry Pi, and Chrome OS devices. It is also compatible with older Windows systems.
Use cases
- Remote access: AnyDesk allows you to manage all devices and operating systems with a single click.
- Remote support: The platform lets you securely connect to a device and troubleshoot.
- Security: AnyDesk offers numerous security features, including two-factor authentication (2FA), privacy mode, and permission management.
Shortcomings
- Performance: AnyDesk does not perform as efficiently when operating under slower or limited speed networks.
- Mobile application: According to G2 users, the platform could improve its user experience for mobile application users.
- Speed: G2 users have reported some issues when transferring large files and programs when using AnyDesk.
Read an in-depth analysis of AnyDesk alternatives.
3. Zoho Assist
Zoho Assist is a reliable remote access solution with good security features. Its platform allows users to connect to, access, troubleshoot, and manage devices from any location. We included it in this list of the top BeyondTrust competitors because of its user-friendliness and integration capabilities. It is more suitable for small- to medium-sized enterprises.
Use cases
- Integrations: Zoho Assist integrates with various help desks, service desks, and CRM solutions.
- Security and privacy: Its remote access and control software uses state-of-the-art encryption protocols, multi-factor authentication (MFA) and SSL certification.
- Device compatibility: The solution works on Windows, Mac, Linux, Chrome OS, Android, Raspberry Pi, and iOS.
Shortcomings
- Chat option: Zoho Assist does not currently have a chat option in Unattended Access.
- Customer support: The platform could improve its customer support, according to some users.
- Using Group Policy: Some G2 users have stated that implementation via group policy is not always successful.
Finding the best alternatives to BeyondTrust
There is no one “best” remote access solution, as all organizations have different needs. Even so, we recommend looking at these BeyondTrust competitors and determining which option closely aligns with your goals. As stated in the beginning, it would be a good idea to take advantage of the free trials offered by each vendor and gain first-hand experience with each tool.
