Are you searching for ConnectWise ScreenConnect alternatives? Utilizing remote access software, such as ScreenConnect, enables IT teams to deliver fast, efficient support. In turn, this boosts IT efficiency for organizations as it streamlines remote support processes and minimizes downtime.
Previously known as ConnectWise Control, ScreenConnect is a remote support and access solution that allows technicians to access endpoints remotely to troubleshoot and resolve issues.
Despite ScreenConnect’s strengths, users have cited OS compatibility and connectivity issues as reasons to search for alternatives to ScreenConnect. If you’re analyzing alternatives to ConnectWise Control, consider these critical features that a remote support solution should have:
- Secure and reliable remote connectivity
- Integration with remote support tools
- Cross-platform compatibility
- User-friendliness
Consider these factors when analyzing alternatives to ScreenConnect as we break down the top competitors.
1. NinjaOne
With over 20,000 customers, NinjaOne is one of the top ConnectWise ScreenConnect alternatives. NinjaOne is an automated endpoint management software that empowers IT teams to monitor, manage, and secure their devices. In addition, NinjaOne centralizes all the tools technicians need to provide fast, efficient IT support, such as IT helpdesk features, remote monitoring, and patch management software. Robust automation tools have shown a 95% increase in IT efficiency for NinjaOne customers, demonstrating how NinjaOne acts as a force multiplier for any organization.
NinjaOne Remote allows technicians to establish an encrypted connection to any endpoint device with a single click. NinjaOne centralizes all the tools technicians need to provide quick, efficient support to end-users, such as file transfers, one-click reboots, and more. With NinjaOne’s single pane of glass approach, users can resolve a ticket by remotely controlling a device to install an update for outdated software from a single dashboard. Technicians can spend less time switching between different platforms and automate repeatable resolutions, allowing them to focus on more strategic tasks.
Provide fast, reliable IT support, anytime, anywhere with NinjaOne Remote.
5 reasons to choose NinjaOne as a ScreenConnect alternative
1. Secure remote support and access
Ranked no.1 on G2 for remote support, NinjaOne Remote enables users to reliably connect to remote devices to troubleshoot and remediate issues. Dynamic bandwidth control mechanisms allow NinjaOne to keep connections stable. This platform also utilizes robust key exchange, encryption, and authentication methods to prevent unauthorized parties from accessing the devices during a remote connection.
2. Cross-platform compatibility
G2 reviews have said that ScreenConnect struggles to connect with macOS devices and that doing remote connections to mobile devices can be tricky. On the other hand, NinjaOne seamlessly consolidates remote monitoring and management of Windows, macOS, Linux, Android, iOS, and iPad devices. NinjaOne also enables technicians to remotely control Windows and macOS endpoints via remote access software to remediate issues quickly.
3. Industry-leading customer experience
Reviewers have cited ConnectWise ScreenConnect’s customer support as a main area of improvement due to slow response times. G2 reviews also talked about ConnectWise ScreenConnect offers fewer channels to contact support personnel. This makes NinjaOne one of the best alternatives to ScreenConnect as NinjaOne provides world-class customer support from onboarding. With an average CSAT score of 98%, NinjaOne provides quick responses from knowledgeable support.
4. Integrated ticketing system
NinjaOne offers a built-in ticketing software that streamlines IT support processes. From organizing, assigning, and even automating tickets, IT support teams can streamline their operations and provide faster service. In fact, technicians can connect to remote devices directly from a ticket on the NinjaOne dashboard, eliminating time spent switching to a different tool.
5. Ease of use
One of NinjaOne’s strengths is its user-friendliness, as it simplifies processes and allows users to work faster and more efficiently. NinjaOne is also easy to set up, easy to learn, and easy to work with.
Strengths of NinjaOne
- Unlimited scalability: As a cloud-native platform, NinjaOne can be scaled to match growing businesses or large enterprises and changing organizational requirements.
- Patch management: NinjaOne’s patch management software can identify missing patches and deploy them to endpoint devices.
- Mobile Device Management (MDM): Users can use NinjaOne’s MDM software to keep track of corporate-issued and BYOD Android and Apple mobile devices. This includes application management and security features such as remote lock or wipe.
- Automation: With NinjaOne, users can automate the hardest and most tedious parts of remote support, freeing IT administrators to focus on other tasks. IT automation tools also allow users to streamline workflows for faster ticket resolution.
- IT asset management (ITAM): NinjaOne allows users to take inventory of all the hardware and software in their environment. This IT asset inventory provides insightful data and aids decision-makers to make more informed decisions.
Customer Story
TeamLogic was looking to replace the remote monitoring and management (RMM) software it had been using. The decision-makers needed a solution that would make it easier to manage, monitor, and support TeamLogic’s network of over 100,000 endpoints. With this in mind, TeamLogic decided to go with NinjaOne’s RMM solution that with remote access capabilities that allow technicians to support their sprawling IT environment.
Matthew Meador, Desktop Support Technician at TeamLogic, said, “NinjaOne allows me to support my end users through remote control, file access, backups and allows me to aggregate data all into a single pane of glass. This made it so convenient for me as a technician to diagnose issues and see various activities that the end user is experiencing.”
You can read more customer stories or check out NinjaOne reviews.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 1,831 reviews (at the time of writing)
- 4.7 / 5 stars
- 238 reviews (at the time of writing)
- 4.8 / 5 stars
2. LogMeIn
LogMeIn is a remote access solution that enables technicians to connect to end-user devices and networks from anywhere. Using LogMeIn’s remote control tools allows technicians to troubleshoot issues and access files, applications, desktops, and servers remotely. Its multi-platform support ensures compatibility across Windows, macOS, iOS, and Android devices
Use cases:
- Remote access: Users can connect to remote devices to troubleshoot and resolve issues with features like file sharing and remote rebooting.
- Helpdesk features: A ticketing system allows users to manage and assign tickets to the right technicians. Remote sessions can be initiated directly through a ticket.
- Patch management: LogMeIn enables users to identify and install missing patches to address security vulnerabilities.
Shortcomings:
- macOS support: According to G2 reviews, LogMeIn struggles with connectivity and configuration issues for macOS devices.
- Slow connectivity: LogMeIn’s performance can be slow and some users report a delay with user access controls.
- Display issues: Reviews say that LogMeIn software can have display resolution issues.
3. AnyDesk
Founded in 2014, AnyDesk is a remote access platform that focuses on “remote support, remote access, and remote work”. The solution also focuses on customizability, offering IT teams a variety of options and configurations to tailor their AnyDesk experience to their needs.
Use cases:
- Remote control: With AnyDesk, technicians can connect to endpoints, allowing them to troubleshoot issues, screen share, or control the device remotely.
- IT automation: Automation tools allow technicians to distribute and update applications and software.
- MDM: AnyDesk enables IT experts to configure Android and iOS devices, manage configurations, and enforce security policies.
Shortcomings:
- Connectivity issues: Users find that AnyDesk often struggles to establish a remote connection and then can face frequent disconnections.
- Slow performance: According to reviews, remote sessions can perform slowly, especially file transfers.
- User interface: Reviewers say that AnyDesk’s interface could be improved as it is complex and challenging to navigate.
Explore more ScreenConnect alternatives with our guide to secure remote access software.
→ Read more about the best remote access software solutions.
Evaluating the best ConnectWise ScreenConnect alternatives
As you narrow down the alternatives to ScreenConnect that best answer your organization’s needs, it’s important to understand the capabilities of other remote access software. After all, the best remote access software for your business is a solution that can address pain points and fulfill your specific requirements.
Start by assessing your organization’s most pressing needs. For example, some organizations prioritize fast, stable connections, while others require highly secure remote sessions. Most remote access software offer free trials that allow you to try a solution for yourself before coming to a final decision.
