Dameware by SolarWinds is a well-known remote access software that offers multi-platform support for Windows, macOS, and Linux machines. Even so, users from G2 and Capterra have expressed their desire for some improvements in the platform’s functionality, including in Dameware’s multi-screen remote session function and complex set-up.
Whether you’re simply shopping around or actively looking for an alternative, this list of the top Dameware competitors can help with your decision-making process. We recommend using this guide as a jumping-off point in your research and taking advantage of the free trials offered by each vendor. It is also a good idea to work closely with relevant stakeholders to determine your current and projected IT goals and IT budget.
→ Discover fast, reliable, single-click remote access with NinjaOne Remote.
1. NinjaOne
NinjaOne Remote was made by IT for IT, addressing common pain points experienced by customers in their remote desktop software, such as slow connections, poor security, and segmented processes. Designed for the modern workforce, NinjaOne Remote delivers fast, secure, and enterprise-grade remote access. It enables IT staff to immediately troubleshoot issues across thousands of endpoints.
The platform is fully integrated into the NinjaOne endpoint management tool to provide you with the same robust and reliable functionality trusted by thousands of customers worldwide. Our top choice in this list for alternatives to Dameware, NinjaOne Remote is built for enterprise-scale operations, particularly for IT enterprises in highly regulated industries that require strict security measures.
Some notable features include:
- Enforces end-to-end encryption (x25519+XSalsa20+Poly1305; one of the strongest key exchange + encryption + authentication methods available).
- Delivers instant, single-click access to any Windows and Mac endpoint.
- Comprehensive, scalable, future-proof toolset that integrates into ITSM and IT operations ecosystems.
- Unlimited concurrent sessions.
- Lightweight remote agent to minimize CPU usage.
5 reasons to choose NinjaOne Remote over Dameware
1. Easy to use and intuitive
One of the main reasons why business leaders search for Dameware competitors is the platform’s complexity. Seconds count when it comes to supporting distributed workforces – and IT enterprises cannot afford to have remote desktop software that cannot be used by everyone. NinjaOne Remote is designed for intuitive use, allowing for faster adoption and frictionless management.
2. Works reliably even in environments with slow internet speeds
NinjaOne Remote uses a lightweight remote agent to minimize CPU load and allow for faster connection speeds. Compared to other remote access software, users of NinjaOne Remote typically connect within two to three seconds for instant troubleshooting. In addition, the platform utilizes hybrid TCP + UDP connectivity to optimize session stability and speed, even under poor network conditions.
3. Security-first remote access
NinjaOne Remote is built exclusively for enterprises in highly regulated industries like healthcare, finance, government, and other compliance-driven sectors. To this end, NinjaOne designed its Remote tool to have the strongest security measures available. With zero-trust access, end-to-end encryption, and role-based access to devices, NinjaOne Remote allows you to confidently manage remote access without compromising sensitive data.
4. Comprehensive toolkit
As one of the leading Dameware competitors, NinjaOne Remote boasts a comprehensive toolset. With its one-click remote access, the platform enables IT technicians to instantly connect to any Windows or Mac endpoint for faster issue resolution. NinjaOne Remote also allows for multi-user remote sessions, so three technicians can collaborate to resolve complex issues faster.
5. Integrations
NinjaOne Remote integrates with various ITSM platforms and the NinjaOne endpoint management, ticketing, and automation suite. This means that IT teams have a single, unified platform to manage and resolve issues at scale. Likewise, users can launch remote sessions directly from tickets, automate workflows across their existing stack, and accelerate issue resolution regardless of which tool they decide to use.
Strengths of NinjaOne
- Proven results: NinjaOne is a cloud-native platform that simplifies endpoint management, patching, and visibility for environments at any scale. The NinjaOne Platform has been proven to increase productivity, reduce security risk, and lower costs.
- Customer-oriented: NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. It boasts a market-leading customer satisfaction score (CSAT) of 98 and has a 30-minute average support response time compared to the 12+ hour average for competitors.
- Single pane view: NinjaOne Remote is part of a unified solution that helps you automate the hardest parts of IT and realize better business outcomes from day one. This is partly due to the 360-degree view NinjaOne customers experience with the platform.
- Scalable: Your software should grow with you. NinjaOne – including NinjaOne Remote – scales effortlessly with enterprise IT demands, offering unlimited concurrent sessions and flexible deployments to support hybrid workforces.
- Easy setup: NinjaOne Remote’s intuitive interface and seamless ITSM integration reduces training time and ensures faster adoption by IT teams.
Customer Story
Michael Moore, Chief Information Officer at Carahsoft, was looking for an all-in-one patch and endpoint management, remote control, and reporting solution to meet the needs of his company’s hypergrowth. With NinjaOne, Moore and his team saved 60+ hours per month in their helpdesk and 10+ minutes per patch deployment. In addition, NinjaOne helped Moore keep 100% compliant with strict security frameworks.
“We’d initially set out to replace our screen sharing tool and discovered that NinjaOne not only checked that box but also offered built-in remote control and patch management,” Moore said. “NinjaOne has enabled our team to operate the computer remotely as though it is right there in front of us.”
You can read more customer stories or check out NinjaOne reviews.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 1,865 reviews (at the time of writing)
- 4.7 / 5 stars
- 241 reviews (at the time of writing)
- 4.8 / 5 stars
2. AnyDesk
AnyDesk is a remote desktop software solution compatible with various operating systems, including Windows, macOS, Android, iOS, Linux, Raspberry Pi, and Apple TV. The platform enables IT administrators to remotely access, support, and troubleshoot devices from any location. AnyDesk also integrates with mobile device management (MDM) solutions for centralized control over mobile devices.
Use cases:
- Remote access: AnyDesk allows you to safely and remotely access devices.
- Security: The platform is secure, featuring two-factor authentication (2FA), privacy mode, and permission management.
- Collaboration: AnyDesk offers various collaboration features, including text chat, a whiteboard, session invitation, and screen recording.
Shortcomings:
- Customer support: Some G2 users have said that AnyDesk’s customer support could improve.
- Performance: AnyDesk could improve how its platform performs when used in environments with slow internet speeds.
- Multi-screen support: According to some G2 users, there can be challenges when accessing a device or machine that has more than one monitor.
Read an in-depth analysis of AnyDesk alternatives
3. BeyondTrust Remote Support
BeyondTrust Remote Support is an enterprise-grade remote support solution that allows IT administrators to connect to and troubleshoot Windows, macOS, Linux, Android, and iOS devices. This Dameware alternative also offers comprehensive and secure remote access without a VPN. It provides several security measures, including least privilege access permission controls, remote session logging and forensics, and architecture segmentation.
Use cases:
- Remote access control: Users can access, diagnose, and fix devices on or off the corporate network.
- Audit trail: The platform logs all session activity for compliance with various regulations and internal audits.
- Integrations: Remote Support can be integrated into several CRM, ITSM, SIEM, and password tools.
Shortcomings:
- Learning curve: BeyondTrust may be suitable for more experienced IT professionals.
- Customization options: Some G2 users have expressed their desire for more customization options in their BeyondTrust subscription.
- Speed: According to some reviews, BeyondTrust can sometimes slow down or disconnect for no reason.
Evaluating alternatives to Dameware
By reading this Dameware review, we hope to provide more information about the different remote desktop solutions available on the market today. It’s worth noting that there is no one-size-fits-all solution or the “best” remote desktop platform for all organizations. Rather, you need to look for a tool that closely aligns with your needs and budget.
