More than likely, you’ve come across Datto and wondered if they are the right fit for your organization’s monitoring and management needs. Your choice is crucial to your company’s success: Using the right RMM software can significantly impact the efficiency and effectiveness of your IT operations.
But what exactly should you look for when choosing the right RMM software for your organization? Here are a few non-negotiables you need to look out for.
- Robust monitoring and management capabilities
- Powerful security and compliance features
- Remote access and support
- Scalable, flexible, and customizable
- Automated IT tools
If you find yourself hesitating over Datto even for just one of the points mentioned above, then this list of Datto competitors and alternatives may help you to make a more informed decision.
1. NinjaOne
NinjaOne’s remote monitoring and management software has been consistently rated as the #1 RMM on G2 for nearly five years. The solution provides powerful, easy-to-use software in a single pane of glass designed to deliver better, more profitable IT services across all endpoints running on Windows, macOS, and Linux.
5 reasons to choose NinjaOne over Datto
1. Excellent customer support from day one
One reason many consumers may look for Datto alternatives is a fear of poor customer support. With NinjaOne, rated #1 for customer support across all RMMs in the market today, you can be more confident that your organization always has an expert outside IT team in its arsenal.
2. Allows you to try the full product during the trial
You have immediate access to the full product, even during the trial. Whereas Datto limits functionality during the trial period, NinjaOne allows you to use their entire platform so you can fully understand their solution from the very beginning.
3. Rapid development cycle
The Ninja product team actively seeks out feedback and acts on it, using a continuous release and thorough QA process to ensure our customers get reliable new features, functionality, and bug-fixes rapidly.
4. Recognized patch management software
95% of NinjaOne customers experience improved patch compliance, with over 51% reporting that they managed to reduce patching time by half. This is a key distinction to consider when selecting an RMM. You should be confident about the safety and security of your operating systems and their applications with consistent and regular updates.
5. Mobile management of RMM
Datto doesn’t have a mobile app so a laptop or desktop is necessary to use any of its tools. This may be an inconvenience if your company is generally more mobile and requires on-the-go capabilities. NinjaOne addresses this with its fully functional mobile app.
Strengths of NinjaOne
- Intuitive software that automatically notifies your technicians when an issue arises. The centerpiece of any effective RMM solution is its ability to provide comprehensive monitoring and management capabilities. As such, your RMM should not only be robust but be easy to use.
- One-click device actions that you can run in the background without interrupting end users. Your technicians never have to scramble to find the needed tools to fix a problem. NinjaOne has made its dashboard incredibly intuitive so that you can initiate actions, deploy remediations, stop tasks, and initiate terminal sessions all in a single dashboard.
- Secure remote access for fast, hands-on support. Your RMM should, naturally, be remote and not focus on hardware. NinjaOne’s solution allows you to take direct control of your managed endpoints for faster, secure, hands-on support.
- Fully automated detection and remediation of endpoint issues. Efficiency is key for your MSP to manage multiple clients simultaneously. A core strength of NinjaOne is its ability to automate repetitive endpoint tasks to standardize outcomes and improve device stability.
Customer story
Martin Wells, the CEO of Syscomm Group, explained that using NinjaOne’s RMM software has allowed his team to be more compliant with their security requirements. Specifically, he and his team were able to build a proprietary ransomware protection solution directly into Ninja, which helped his company stop dozens of attacks in one year alone.
“When we were using Datto, we had one employee who was fully dedicated to getting the most out of our RMM. Ninja is so easy to use and learn and includes so much out of box functionality, that when we switched to Ninja, we no longer needed an RMM manager. The amount of time Ninja saves us is worth every penny,” says Martin.
You can read more customer stories here.
Reviews
NinjaOne G2 Reviews
- 1,690 reviews (at the time of writing)
- 4.7 / 5 stars
NinjaOne Capterra Reviews
- 235 reviews (at the time of writing)
- 4.8 / 5 stars
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
2. Atera
Atera is an RMM solution operating on a single dashboard. Its IT management platform includes remote monitoring and management, IT automation, patch management, scripting, ticketing, and reporting. It offers a fixed pricing model for unlimited devices.
Pros
- All-in-one RMM solution. Many Atera users find that their RMM solution has many of the features and functionalities they need.
- Pay-per-technician pricing. Atera’s per-user pricing model charges customers per technician rather than per endpoint, though this is just for their core product. Add-ons can complicate their pricing and make overall pricing unpredictable.
- Free 30-day trial. Atera allows users to try their entire solution for free for an entire month.
Cons
- Limited integrations compared to other RMMs. This may make it challenging for users who desire integration capabilities.
- Patching inconsistencies. Some users have reported having to manually verify if patching was successful, impacting productivity.
- Web app responsiveness. Users also pointed out that Atera’s web application may exhibit occasional performance slowdowns, impacting user experience and efficiency.
See how Atera compares to NinjaOne.
Read a more in-depth comparison of Atera alternatives, learn more about Atera vs. Datto, or see more Atera head-to-head comparisons.
3. ConnectWise
ConnectWise RMM is built on the ConnectWise Asio platform and is marketed as intelligent software that allows IT teams to gain complete visibility into their entire IT environment. It is designed specifically for technology service providers (TSPs) looking for a cloud-based solution for all their business management needs.
Pros:
- Professional customization options. Almost everything in ConnectWise can be customized and tailored to your MSP needs. While this makes the software powerful and feature-rich, it may also explain why there is a steep learning curve.
- KPI dashboards and reporting software. ConnectWise offers reporting tools that allow you to generate accurate and reliable reports at predetermined times.
- Centralized IT documentation software. For users who need centralized IT documentation software, ConnectWise offers a comparable tool to NinjaOne.
Cons:
- Interface with a steep learning curve. While ConnectWise offers multiple integrations, these features need to be manually configured. Previous users have stated that it takes them a decent number of hours to learn how to set each feature and settings properly.
- Average automation capabilities. Automation is not one of the stronger points of ConnectWise.
- Lacking integrations with the solution. Some MSPs may find it challenging to find the integrations they need with ConnectWise and may need to find other third-party vendors for their specific needs.
See how ConnectWise compares to NinjaOne.
Read a more in-depth comparison of ConnectWise competitors, learn more about ConnectWise vs. Datto, or see more ConnectWise head-to-head comparisons.
4. SyncroMSP
SyncroMSP is an IT platform that markets itself for Managed Service Providers (MSP). It combines essential features that MSPs can benefit from, such as Remote Monitoring and Management, Professional Services Automation, remote access, and many more. The platform also highlights its consolidation of all these vital functionalities in one console, making it an ideal choice of RMM solution for MSPs looking to streamline their operations and improve efficiency.
Pros:
- Mobile app. SyncroMSP developed a mobile app that caters to their technicians who are on-the- the go, promoting easier access to the platform when urgent tasks arise.
- Integrations. SyncroMSP integrates with 50+ MSP and business tools that can help improve productivity and extend the platform’s functionalities.
- Remote access. The platform integrates with Splashtop for its remote access capabilities, helping IT administrators address issues remotely and efficiently.
Cons:
- Compatibility with macOS. Some users mentioned that SyncroMSP may not be as robust compared to when it is used forwhen used on devices running on Windows.
- Dashboard customization. According to user feedback, SyncroMSP’s dashboard may need some improvements when it comes to customizability according to some user feedbackin customizability.
- Scripting. Other users noted that SyncroMSP could add additional built-in scripts to its library to help those without advanced scripting knowledge or experience.
See how SyncroMSP compares to NinjaOne.
Read a more in-depth comparison of SyncroMSP competitors, learn more about SyncoMSP vs. Datto, or see more SyncroMSP head-to-head comparisons.
5. GoTo Resolve
GoTo Resolve is an IT management platform under the umbrella of products developed by GoTo. Formerly known as GoTo Assist, the platform is designed to help businesses streamline their IT operations through key features such as Remote Monitoring and Management, IT automation, helpdesk, etc. GoTo Resolve provides a solution that enables IT teams to manage and support their infrastructure, ensuring business continuityy.
Pros:
- IT alerting. GoTo Resolve offers customizable alerting capabilities, notifying IT administrators in critical instances, such as when thresholds are reached. This , allowsing for timely responses and proactive management of IT environments.
- Conversational ticketing. The platform also allows receipt and tracking of service requests directly within popular business messaging platforms, streamlining service request management.
- Unattended access. IT teams can also benefit from GoTo Resolve’s unattended access that allows them to attend to issues even when the device user is unavailable.
Cons:
- Customer support. According to some users, GoTo Resolve’s customer support could be enhanced significantly by working on theirimproving its response times.
- Helpdesk customization. Other GoTo Resolve users pointed out that adding more customization options could enhance the platform’s helpdesk.
- Platform responsiveness. Some users report screen freezes mid- operation, affecting productivity and efficiency.
See how GoTo Resolve compares to NinjaOne.
Read a more in-depth comparison of GoTo Resolve competitors, learn more about GoTo Resolve vs. Datto, or see more GoTo Resolve head-to-head comparisons.
6. N-sight RMM
N-sight RMM is a remote monitoring and management solution developed by N-able. It is designed for smaller MSPs and IT departments looking for an IT solution that can optimize infrastructure management through essential features such as RMM, remote access, ticketing, and more. N-sight RMM helps organizations simplify their IT management processes and ensure consistent system performance.
Pros:
- Apple Device Management integration. N-sight RMM is ideal for Apple-centric infrastructure because it integrates with Apple Device Management, allowing for zero -touch deployment across iOS, iPadOS, and macOS.
- OS support. The platform’s remote monitoring and management tools offer support for the most popular operating systems, such as Windows, macOS, and Linux.
- Drag-and-drop automation. N-sight RMM also has a library of pre-configured scripts that IT administrators can drag and drop into workflows to automate routine tasks.
Cons:
- Integration. Some N-sight users mentioned encountering issues when integrating with security providers, affecting the deployment of certain security tools.
- Synchronization challenges. Other users of N-sight RMM noted occasional synchronization issues, which led to incorrect device status information.
- Support and service. Some users also inexperienced customer support challenges, suggesting it could be improved by proactively addressing user issues more thoroughly.
See how N-sight RMM compares to NinjaOne.
Learn more about N-sight RMM vs. Datto or see more N-sight RMM head-to-head comparisons.
Do your due diligence by researching Datto competitors
As workforces become more remote and distributed, it has become even more important for your organization to use a powerful RMM that can easily manage your network infrastructure. An RMM tool not only frees your technicians from mundane tasks but also helps facilitate scalable growth, especially if you are working in a remote or hybrid work culture.
Remember: Not all vendors offer the same features and functionalities your business needs. When selecting the best RMM for you, always go back to the basics and evaluate what you need the solution for, what you want the software to do, and your projected growth in the next five to 10 years. Knowing these will help you make a more informed decision about which tool is the best for your organization.
