IT troubleshooting plays a significant role in maintaining optimal workflow for IT-related tasks. Organizations rely on issue resolution to keep their IT infrastructures functioning properly. In line with that, remote workforce is becoming the new norm, prompting IT teams and MSPs to utilize proper tools for remote troubleshooting. That’s where remote software like Fastviewer comes in.
Fastviewer is a remote access tool developed by Matrix42, an IT solution provider. It offers essential remote access features such as tools to implement unattended server maintenance, multiple platform access options for IT admins, automatic discovery, and more. Fastviewer aims to help IT teams and MSPs implement remote support solutions for organizations that adopt hybrid or fully remote work models.
While Fastviewer may have capabilities vital for remote troubleshooting, other organizations may seek alternatives to broaden their options. You’re in the right place if you’re looking for a remote support solution that best fits your infrastructure needs. In this blog, we present three top Fastviewer alternatives and competitors to help you overcome the challenges of choosing a remote support solution for your organization.
Experience fast, reliable, and secure remote access with NinjaOne.
1. NinjaOne
NinjaOne is an IT solution that provides essential functionalities for managing and maintaining endpoints. It offers important IT management features that organizations, IT teams, and managed service providers will benefit from. One of these NinjaOne endpoint management features is remote access, which helps IT admins establish secure connections to managed devices. NinjaOne remote access aims to ease the complexities of remote support, reducing downtime for businesses and companies by streamlining IT troubleshooting for technicians and MSPs.
Key features
- OS support: NinjaOne remote access provides reliable support for major operating systems such as Windows, and macOS. IT admins can also leverage the feature for mobile platforms running on Android and iOS. This enables technicians to properly maintain infrastructures comprising various operating systems and platforms.
- Remote from mobile: With NinjaOne, IT teams and MSPs can initiate support through mobile. NinjaOne remote access offers this feature to help IT admins perform troubleshooting from their internet-connected mobile devices. This helps prevent disruptive downtime that would otherwise be caused by issues needing urgent attention.
- Role-based permissions. NinjaOne takes security seriously. With role-based permissions, organizations are assured that only authorized staff can initiate remote sessions. This narrows an infrastructure’s attack surface, keeping every remote session secured and protected.
- Quick Connect: NinjaOne Quick Connect allows technicians to establish remote connections to unmanaged devices. This feature allows remote support for any supported device, even without NinjaOne agents installed.
5 Reasons to choose NinjaOne over Fastviewer
1. Single pane of glass
One advantage an IT technician could get from an IT tool is its ability to streamline tasks without switching from one software to another. This is possible with NinjaOne’s “single pane of glass” approach in endpoint management. NinjaOne combines all essential features and capabilities into a centralized platform, making tools accessible for IT admins.
2. Efficiency
NinjaOne remote access values speed and efficiency. With this in mind, connecting to devices has been made easy for IT technicians. Device > Click > Connect model allows IT admins to establish remote sessions from the device page or an issue ticket. This eliminates time-consuming processes like signing in or launching a separate tab to initiate remote connections.
3. Automation
IT teams and MSPs would totally appreciate tools that can help automate the hardest part of IT management. NinjaOne automation effectively speeds up crucial repetitive tasks – including remote control. It allows scripted actions and scheduled routines to run across multiple endpoints, reducing manual intervention while enhancing productivity.
4. Remote monitoring and management
Remote access is an important component of remote monitoring and management. NinjaOne RMM complements remote access capabilities by enabling IT technicians to support IT assets across multiple endpoints – an all-in-one platform. This is another strength of NinjaOne that improves productivity, proactive issue handling, and overall IT management.
5. Support & service
NinjaOne features look good on paper, but only the customers can prove how effective they are in real-life use cases. Data can back up this claim with the platform’s 98.4% annual average CSAT score, a huge testament to NinjaOne’s effort in making positive customer experience a top priority.
Customer story
A medical care provider in Minden, Kearney County Health Services (KCHS), needed a dependable IT solution to help them overcome challenges in gaining efficiency and visibility over their IT infrastructure. Outsourcing their IT team has caused them difficulties such as high costs, tedious manual tasks, etc. That’s until Marc Regenos, IT specialist at KCHS, partnered with NinjaOne. Here’s what he has to say about NinjaOne remote access:
“NinjaOne’s remote access is so fast and easy, it’s reduced our issue remediation time by 75%. That’s time given directly back to a doctor or nurse to focus on a patient.”
Aside from NinjaOne remote access capabilities, Regenos also praised NinjaOne for speeding up their new-device setup time by up to 4x, compared to the 2 hours they spent prior to using NinjaOne. He also said the IT solution has all the tools he needs but costs less than their previous IT management setup. This makes him consider NinjaOne an invaluable tool for KCHS since day one.
Read more Customer Stories or check out NinjaOne reviews.
Reviews
- 1,867 reviews (at the time of writing)
- 4.7 / 5 stars
- 243 reviews (at the time of writing)
- 4.8 / 5 stars
Customer Quotes
“We don’t have to interact with the end user to remote into a device, find the problem, and fix it,”
– Dylan Crawford, System Administrator at FCC Behavioral Health“NinjaOne’s remote access feature lets us deploy the NinjaOne agent remotely for almost all of our clients, saving us at least 20 hours per month.”
– Corey Harris, director of IT at Hogan Technology“NinjaOne’s remote access is faster, all integrations work better, and software deployment is easier.”
– Sindre Winsvold, Virtualization and Operations Manager at Nordlo
Pricing
NinjaOne offers flexible pay-per-device pricing that scales to meet your needs.
Enhance your IT team’s remote support capabilities and ensure reliable remote sessions with NinjaOne Remote Access.
Watch a demo or start a free trial
2. Zoho Assist
Another Fastviewer alternative is Zoho Assist, a cloud-based remote desktop software developed for outsourced IT/MSP and support use cases in IT helpdesks. The platform claims to be customizable and scalable, best suited for growing businesses and large enterprises. Much like any other similar platforms, Zoho Assist offers functionalities that are essential to remote access operations.
Pros
- Unattended remote access: Zoho Assist offers unattended remote access capabilities, allowing the establishment of remote support for devices even without the end user’s presence.
- Video conferencing: The platform also offers video conferencing for a more collaborative remote support session.
- Customization: Zoho Assist offers customization and branding options, enabling businesses to personalize the platform with their company name, logo, etc.
Cons
- Navigation: Some users have issues with separated deployment and device management interfaces, creating inefficient back-and-forth navigation for common tasks.
- Chat in unattended access: Other users suggested having a chat option in unattended access to communicate with someone at the remote computer before initiating a connection.
- Connecting to mobile devices: Some Zoho Assist users reported having challenges in connecting to iOS and Android devices, impacting those with hybrid environments.
3. RemotePC
RemotePC is an IT solution by the cloud backup and storage service IDrive. Its features are mainly focused on remote access. The platform allows IT admins to connect to managed endpoint devices for troubleshooting purposes and enables users to access their computers remotely from anywhere. This makes RemotePC a great tool for organizations with hybrid or completely remote teams.
Pros
- Cross-platform compatibility: RemotePC supports major desktop and mobile platforms such as Windows, Mac, Linux, iOS, and Android.
- Always-on remote access: The platform allows IT technicians to configure end-user devices as long as they are connected to the internet.
- Remote file access: RemotePC offers file access that lets users remotely manage, upload, and download files and folders to supported devices.
Cons
- Connection: Some RemotePC users mentioned encountering occasional connection drops, especially during long remote sessions.
- Installation: Other users reported difficulty installing the software, saying instructions could be less complex.
- Screen issues: Some users have encountered display issues like black screens or a degraded, fuzzy visual output when connecting remotely.
On choosing the best Fastviewer alternative
While Fastviewer can be an ideal IT management tool for some, other IT professionals may look for other remote access platforms. If you’re choosing an alternative, you may consider the Fastviewer competitors we listed above. Additionally, you can take advantage of free demos and sign up for free trials if your remote access choices offer them. Navigating your options is important to know if the features of the IT solutions you’re eyeing align with your specific IT management needs and budget. This blog, along with your thorough evaluation, should help you decide on the best remote access software for your organization.
