Are you in the market for a remote access enterprise solution? You may have heard of FixMe.IT by Techinline, a popular solution that supports Windows XP, Vista 7/8/8.1, and 10 and Server machines. Even so, you may be researching FixMe.IT alternatives to help with your decision-making process.
That’s where this guide comes in. We’ve listed the top three alternatives to FixMe.IT based on user reviews from G2 and Capterra. We took particular care in listing how each option addresses specific pain points encountered by business leaders in their enterprise remote access solution. You may also want to look at our best enterprise remote access solutions for more information.
→ Discover fast, reliable, single-click remote access with NinjaOne Remote.
1. NinjaOne
NinjaOne Remote is an enterprise-grade remote access tool fully integrated into its patch and endpoint management, ticketing, and automation suite. It leverages the same proven technology trusted by thousands of customers worldwide, so you can rest easily knowing that each remote session is reliable and secure, regardless of location. This makes it a viable option for globally distributed teams.
Designed by IT for IT, NinjaOne Remote addresses the common pain points experienced by business leaders, including poor performance and insecure connections. The platform uses a lightweight remote agent and hybrid TCP+UDP connectivity to minimize CPU load and ensure that all actions are performed with the same fidelity, even in environments with slow internet speeds.
5 reasons to choose NinjaOne Remote over FixMe.IT
1. Comprehensive toolkit
Among the other FixMe.IT competitors, NinjaOne boasts a comprehensive toolkit that helps IT enterprises perform more efficiently and with better reliability. Some notable features include a drag-and-drop file transfer and clipboard synchronization to facilitate secure data exchange, a customizable viewer, multi-monitor support, and keyboard input flexibility.
2. Built for highly regulated industries
NinjaOne Remote provides extensive logging and audit trails to comply with SOC 2, HIPAA, NIST, and GDPR. Designed for highly regulated industries like healthcare, financial services, and government, NinjaOne Remote uses zero-trust access, end-to-end encryption (x25519+XSalsa20+Poly1305; one of the strongest key exchange + encryption + authentication methods available), and role-based access to help you manage remote access without compromising sensitive data.
3. Enterprise-grade performance
NinjaOne Remote delivers single-click access to any Windows and Mac endpoint, ensuring IT teams can troubleshoot and remediate issues without delay. The platform also allows users to access Linux endpoints and issue commands as needed. This remote access tool is built for high-performance enterprise environments and provides real-time responsiveness, even across hybrid workforces.
4. Easy to use
Seconds count when lean IT teams need to support complex and distributed environments with thousands of endpoints. Not only is this a common pain point experienced by IT leaders, but it is also one of the most frustrating. Addressing this, NinjaOne Remote is designed for seamless deployment and intuitive use. The tool integrates effortlessly into enterprise IT environments, enabling faster adoption, unlimited scalability, and frictionless management.
5. Integrations
NinjaOne Remote integrates into various ITSM and IT operations ecosystems for efficient, flexible, and secure remote support at an enterprise scale. Moreover, the platform allows IT teams to launch remote sessions directly from tickets. This means less tab switching and more time focusing on the issue at hand.
Strengths of NinjaOne
- Proven results: NinjaOne, the automated endpoint management platform, is proven to increase productivity, reduce security risk, and lower costs. The numbers speak for themselves: NinjaOne customers save around $500k annually per company due to a 65% reduction in human errors related to endpoints and patches. That also means $822k saved annually on IT staff.
- Healthily obsessed with your success: NinjaOne serves 20,000+ customers across 100+ countries and boasts a market-leading customer satisfaction score (CSAT) of 98. In addition, the company has a 30-minute average support response time, compared to the 12+-hour average for competitors.
- Future-proof: NinjaOne – and by extension, NinjaOne Remote – is built to scale effortlessly with your business demands. Whether you’re managing 50 or 50,000 endpoints, you can trust in NinjaOne’s modern, intuitive, and easy-to-use product that is built for the next generation of IT.
- Single pane view of your IT environment: NinjaOne offers complete, end-to-end visibility of your entire IT environment. Its single-pane view unifies visibility and control of all devices, allowing you to monitor, support, and control endpoints and end-user devices, servers, VMs, and networking devices from one interface.
- Efficient, secure, and safe: NinjaOne Remote dynamically optimizes performance—even over low-bandwidth and high-latency networks—so your IT team can remediate issues in real time. Not only does this reduce MTTR, but it helps maintain business continuity and operational efficiency.
Customer story
David Chesher, Director of Technical Services at Park University, was overwhelmed by the lack of security, patch management, and scalability in his IT tools. Bogged by needing to manually perform hundreds of IT tasks daily, Chesher sought an all-around endpoint management tool. With NinjaOne, he is now able to focus on more strategic projects and serve the university.
“NinjaOne saves us at least one minute per remote access session. With 10,000 remote connections per year, that’s over 150 hours saved per year on just that interaction,” said Chesher
You can read more customer stories or check out NinjaOne reviews.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 1,865 reviews (at the time of writing)
- 4.7 / 5 stars
- 241 reviews (at the time of writing)
- 4.8 / 5 stars
Check out the FixMe.IT vs NinjaOne head-to-head comparison.
Experience fast, reliable, and secure remote access with NinjaOne.
2. Anydesk
AnyDesk is a remote desktop software that enables fast and secure access to devices across multiple operating systems, including Windows, macOS, Linux, and mobile platforms. The platform offers end-to-end encryption and customizable access controls, making it useful for IT enterprises that want both security and customizability. AnyDesk also features a lightweight design and cloud-based or on-premise deployment options.
Use cases
- Cross-platform compatibility: AnyDesk allows you to remotely access and control various operating systems and mobile platforms.
- Security: AnyDesk features several security features, including a customizable screen frame, two-factor authentication (2FA), and permission management.
- Customization: The platform is highly flexible and allows users to customize it to suit their branding.
Shortcomings
- Performance in environments with slow internet speeds: According to some G2 users, AnyDesk could improve its performance in areas with slow network speeds.
- Clipboard file transfer: AnyDesk’s clipboard file transfer feature could be improved, especially when connected to a virtual machine.
- Mobile application: The platform may slow down when accessed through a mobile device.
Read an in-depth analysis of AnyDesk alternatives.
3. Zoho Assist
Zoho Assist is a cloud-based remote support and remote access software designed for IT teams and customer support professionals. It allows technicians to securely connect to remote devices for troubleshooting, file transfers, and system diagnostics across multiple platforms. With features like unattended access, session recording, and multi-monitor navigation, Zoho Assist is useful for businesses managing distributed workforces or providing remote IT support.
Use cases
- Remote support: Zoho Assist allows users to initiate instant sessions through email.
- Unattended access: The platform enables IT admins to configure any Windows or Mac computer for unattended access.
- Reports: Technicians and administrators can create customized reports for internal audits.
Shortcomings
- Chat function: Some G2 users have expressed their desire for a chat option during remote access and an unattended session.
- Requires both users to be tech-savvy: Zoho Assist requires both parties to understand how the app works and how to launch it on their respective devices.
- Customer support: The customer support for Zoho Assist could improve.
Read more about Zoho Assist alternatives.
Using this guide of the best FixMe.IT alternatives
It’s worth noting that no remote access enterprise solution is better than the other. While we have listed our top choices, it’s still highly recommended that you do your own research and take advantage of the free trials offered by software vendors. This lets you gain first-hand experience of the tool and how it closely aligns with your needs and IT budget.
