IT Glue, a Kaseya company, is a cloud-based IT documentation software that allows IT departments to store, organize, and share confidential client data. Small to medium-sized businesses use its SOC 2-compliant documentation management platform to improve their service delivery quality and workflow efficiency.
Still, it has its limitations. G2 reviews show users sometimes need help with its integration capabilities or usability. This has led some business users to look for IT Glue alternatives and find a more suitable option for their organization.
If this sounds like you, you’re in luck. We’ve looked at leading review sites, such as G2 and Capterra, found the top options in the market today, evaluated the pros and cons of each vendor, and listed the top 3 alternatives to consider in this guide.
1. NinjaOne
NinjaOne offers a powerful IT documentation software that allows you to quickly and securely document credentials, procedures, and environmental details to receive the information you need when you need it. Its documentation tool is built single-pane into its remote monitoring and management (RMM) or endpoint management software. This allows your IT technicians to access information mid-workflow with no context-switching. Most importantly, its IT documentation tool keeps all sensitive data secure through its robust role-based access controls and encrypted MFA-protected credential storage.
5 reasons to choose NinjaOne over IT Glue
1. Intuitive to use
One of the main reasons users look for IT glue alternatives is their ease of use. NinjaOne, on the other hand, is specifically designed to be as easy and intuitive to use as possible. Designed by IT for IT, NinjaOne is trusted by 17,000+ customers worldwide because it is ridiculously simple to understand from the start, regardless of your technical skill or background.
2. Consistent processes
Some G2 users have said that IT Glue randomly glitches or becomes inconsistent in saving passwords. Comparatively, NinjaOne has designed its IT documentation software to be reliable from the start and even as you grow. Ninja’s goal is straightforward: to simplify work by giving you a dependable tool with a proven track record of increasing productivity, reducing security risks, and lowering IT costs.
3. Easy search bar
NinjaOne easily and securely documents credentials, procedures, and environmental details so your IT technicians get the information they need when they need it. Because its documentation is built single-pane into its endpoint management solution, you can access information mid-flow without switching context. This makes Ninja more efficient in providing the required data than IT Glue.
4. Built to scale
NinjaOne is a dynamic product that is constantly enhanced based on its customer’s feedback. Whether managing 50 or 50,000 endpoints, you can rest easy knowing that NinjaOne can reliably deliver excellent service and keep your operations running as efficiently as possible. This makes Ninja an ideal solution for IT enterprises of all sizes and industries.
5. No hidden charges
NinjaOne follows a pay-per-device monthly subscription model so that you only pay for what you need each billing cycle. There are never any hidden or surprise charges. This way, you are more confident using their products without worrying about what to expect next month.
Strengths of NinjaOne
- Patch management. Consistently rated #1 on G2 for its patch management, NinjaOne helps you automatically identify, evaluate, and deploy patches for Windows, macOS, and Linux OSs and other third-party apps, keeping your IT network healthy. Additionally, Ninja is cloud-based and agent-deployed so that you can patch any endpoint from anywhere with an internet connection.
- Endpoint management. NinjaOne gives you market-leading endpoint visibility in an easy-to-use platform to deliver technician efficiency. NinjaOne’s endpoint management software supports Windows, macOS, and Linux end-user devices.
- Customer support. Healthily obsessed with its customers’ success, NinjaOne is rated #1 in customer support. Aside from providing free and unlimited onboarding and training, NinjaOne also boasts one of the fastest first-response times, under 30 minutes from receiving an IT ticket, and a market-leading 97 CSAT (customer satisfaction score).
- Ticketing. NinjaOne’s ticketing tool improves service delivery outcomes with actionable, context-rich automated IT tickets. Built exclusively for IT teams, Ninja’s ticketing platform is a fully customizable experience that allows you to perform essential actions, such as remote access and app installations, directly from the ticket.
- Endpoint backup. NinjaOne protects your critical business data with its single-pane backup. This tool helps you easily meet your data protection, cost, and RTO objectives.
Customer story
Phil Collett, IT Director of Citrus Motors, loves that NinjaOne has made life significantly easier for him and his team. Since using Ninja, he can now seamlessly monitor, manage, and access documentation for over 250 endpoints.
“When I deployed NinjaOne to my devices, it was so easy, everything worked and the features did exactly what I needed them to,” said Collett. “With NinjaOne automation, I save 40 hours a month. Since using NinjaOne’s automatic reboot feature, we’ve reduced the number of helpdesk calls we get by 80%. When we do receive calls, NinjaOne’s remote access reduced our issue resolution time by 89%.”
Read more Ninja customer stories.
NinjaOne’s IT management software has no forced commitments and no hidden fees.
If you’re ready, request a free quote, sign up for a 14-day free trial, or watch a demo.
Reviews
- 1,108 reviews (at the time of writing)
- 4.8 / 5 stars
- 207 reviews (at the time of writing)
- 4.8 / 5 stars
NinjaOne offers unmatched IT documentation management. Schedule your 14-day free trial now.
2. Hudu
Hudu offers IT documentation for IT enterprises of all sizes. Marketing itself as “the foundational tool” for IT documentation, Hudu’s platform helps businesses share knowledge and deliver more value to their customers much faster.
Pros
- Centralized password management. Hudu securely generates, stores, and shares passwords with verified users in a network.
- Audit history. Hudu creates comprehensive audit trails to track all activities in your IT network.
- Knowledge libraries. Hudu maintains knowledge base libraries so that you can easily create, relate, share, and view revisions.
Cons
- User interface. Hudu’s interface can be clunky, with G2 users reporting feeling initially confused with the dashboard.
- Inaccurate alerts. On occasion, Hudu may send false-positive alerts to its ticketing system.
- Limited features. Hudu only offers a few out-of-the-box features.
3. Atera
Atera is an all-in-one RMM that also offers IT documentation software. This tool helps IT teams create written IT documentation and records for all their business processes and share valuable stories with their stakeholders from a single dashboard. As with all Atera products, it follows a pay-per-technician pricing model.
Pros
- Password management. Atera’s IT documentation tool manages your credentials across multiple environments.
- Knowledge base. You can share information with different end-users through its knowledge base.
- Centralized management. You can view all your devices and access their information on a single platform.
Cons
- May get pricey. Atera may get expensive for managed service providers that intend to scale or add more technicians to their organization.
- Limited customizability. Atera’s platform does not offer full customization for some of its features.
- Basic reporting. Atera could improve its reporting capabilities to generate more detailed data analyses of an IT network.
See how Atera compares with NinjaOne or read an in-depth analysis of Atera alternatives.
Finding the best choice after looking at IT Glue alternatives
Effective IT documentation software is key to operational success and resilience. When considering IT Glue alternatives, it’s a good idea to look at your current IT budget and the cost of IT documentation software. This will help you decide which features are non-negotiables and which are more flexible. Remember to choose software that best matches your unique business environment.
