Quest Software’s KACE is an endpoint management platform that helps IT enterprises discover, monitor, and manage every device in their IT network. Their entire portfolio includes various features that aim to improve endpoint management. While the platform has its own pros and cons, this review will focus on the whole endpoint management platform and how it can help your company successfully secure and maintain devices for a remote workforce.
It’s worth noting that while no two UEM software solutions are the same, there are some essential features any good endpoint management tool has. This includes:
- Automated detection and remediation
- Patch management
- Vulnerability management
- Intelligent reporting
- Single-pane endpoint management
This guide will discuss the top alternatives to KACE and offer expert tips on choosing the right solution for your needs. Keep in mind that aside from looking at the features and functionalities of endpoint management software, you should also consider how much endpoint management software costs so that you can make the most balanced evaluation and base your selection from there.
1. NinjaOne
NinjaOne is a security-oriented unified endpoint management (UEM) software solution that provides market-leading endpoint visibility and control in an easy-to-use dashboard. The software is built with innovation in mind and designed to help IT enterprises of all sizes across all industries achieve radical efficiency from day one, with a tool that can easily monitor, support, and control all your Windows, macOS, and Linux devices.
5 reasons to choose NinjaOne over Quest KACE
1. Automated processes
One of the main reasons why users may be searching for KACE alternatives, according to reports on G2, is its automation processes. Compared to KACE, NinjaOne automates almost all tasks, especially time-consuming processes. This frees your IT technicians from repetitive, tedious tasks, allowing them to focus on higher-level IT projects.
2. Patch management
Reliable patch management is crucial to any endpoint management software. Your patch management needs to be streamlined so you can easily update the software and applications of your managed devices. NinjaOne’s automated patch management software is cloud-based and agent-deployed so that you can patch any endpoint with an internet connection.
3. Easy to use
NinjaOne was created by IT experts with over a century of combined experience in IT management. While designing its UEM, the team at Ninja paid particular attention to making its solution powerful and intuitive so that anyone can use it. Additionally, their endpoint management software maintains its ease of use, even as you scale. This means that whether you manage 50 or 50,000 endpoints, NinjaOne’s solution remains fast and secure.
4. Everything runs in the background
Your UEM solution needs to run efficiently and in the background. Remember, your endpoint management software should efficiently manage your endpoints while providing a seamless user experience. Your end users should never be disturbed or distracted by your tasks when you are managing their devices.
5. Flexible reporting
NinjaOne is known for its comprehensive and flexible IT reporting tool that allows you to easily gather the information you need in the format you want. While NinjaOne offers a variety of pre-made templated reports, you can also manually create your own or customize available ones to reflect your specific business requirements. These reports can be used for multiple reasons, including maintaining compliance, IT asset management, and client retention.
NinjaOne’s endpoint management software increases your IT efficiency.
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Strengths of NinjaOne
- Knowledgeable support. Aside from offering free onboarding and unlimited training, NinjaOne also boasts of being #1 in customer support by G2 for years. Instead of generic, “cookie-cutter” responses, NinjaOne takes pride in responding to IT tickets within 60 minutes of receiving them with tailored and knowledgeable responses.
- Accurate alerts. Ninjaone drives proactive management through its IT assets and alerting system. It immediately notifies you when a managed endpoint needs attention so that you can address it faster and with the necessary information. NinjaOne can also send your IT technicians notifications in various ways, including in-app alerts, mobile app push notifications, and SMS text notifications.
- Ticketing. NinjaOne ticketing helps you improve ticket resolution and service delivery outcomes with actionable, context-rich automated IT ticketing. With NinjaOne, your IT technicians can perform essential actions directly from the ticket, such as scripting and remote access.
- Quick deployment. NinjaOne is a 100% cloud-based solution that can be quickly configured and deployed. This results in faster time to value and a lower cost of ownership, which is especially important for IT enterprises with a fixed IT budget.
- Rapid development cycle. NinjaOne is regularly updated and enhanced based on its customer’s feedback. Additionally, the company provides a transparent product roadmap so that you always know where NinjaOne is going and how it aligns with your organizational goals.
Customer story
Phil Mariscal, IT director of California Truck Centers, was looking for an easy-to-use yet powerful endpoint management software to help him and his team manage multiple endpoints in a single dashboard. In anticipation of hypergrowth in his company, Mariscal tried NinjaOne to see if its solution could help him be more efficient and productive.
Not only did NinjaOne offer more features than the rest, but Mariscal noticed a marked improvement in ticket remediation and manual work.
“NinjaOne simplified our entire IT shop. All our tools are integrated into one dashboard, which made productivity skyrocket and reduced our ticket remediation time by 20%,” says Mariscal. “Without NinjaOne, I would need at least two additional technicians to keep up with our workload.”
Read more NinjaOne customer stories.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 1,087 reviews (at the time of writing)
- 4.8 / 5 stars
- 203 reviews (at the time of writing)
- 4.8 / 5 stars
2. Ivanti
Ivanti Unified Endpoint Manager (formerly LANDesk Management Suite) helps IT enterprises monitor their devices, apply policies and actions, and remediate potential threats in a single dashboard. Its solution is marketed towards remote workplaces, especially those implementing BYOD (bring your own device) policies.
Use cases
IT enterprises of all sizes use Ivanti, but it is more commonly used by IT teams for IT service management.
Pros
- Supports various operating systems. Ivanti offers management integrations for Windows, macOS, Linux, Unix, iOS, and Android.
- Patch management. Ivanti helps users keep their network healthy by closing any security vulnerabilities with its patch management.
- Unified endpoint management. Ivanti gives you complete visibility across all endpoints.
Cons
- Complex setup. Some users on G2 have claimed that Ivanti’s entire solution may be complex to set up, requiring hours of configuration after deployment for it to be fully functional.
- Documentation. Ivanti’s documentation can get confusing, with users on G2 saying that the software gathers information from previous versions rather than the most updated one. This has led to users finding descriptions of problems from their last update, and being unable to tell if the issue has been resolved.
- Learning curve. Ivanti may be better suited for larger, more mature IT departments.
See how Ivanti compares to NinjaOne.
3. ManageEngine
ManageEngine, a division of Zoho Corp., enables your IT department to take control of all your IT assets, from networks to servers, in one console.
Use cases
Larger IT enterprises often use ManageEngine Endpoint Central, though IT teams of various sizes can use it.
Pros
- Patch management. ManageEngine offers a reliable patch management system that regularly updates applications in your managed devices.
- Security integrations. ManageEngine integrates with dozens of security software to help maintain the health of your IT network.
- Inventory management. ManageEngine offers inventory management, which helps users continuously keep track of their endpoints and IT assets.
Cons
- Better for Windows devices. ManageEngine may have limitations with macOS and Linux devices.
- Reporting. ManageEngine’s reporting features can be limited, making it difficult for users to get the information they need.
- Limited out-of-the-box features. ManageEngine does not offer many out-of-the-box features and charges extra for add-ons.
See how ManageEngine compares to NinjaOne.
Find the right solution after evaluating KACE alternatives
You may wonder how to choose the right unified endpoint management solution for your business and evaluate which vendor offers the most ideal tool for your needs. The truth is there is no one “best” solution, as every IT environment and team is different.
Researching several vendors and trying their free demos is a good idea to see which endpoint management software best resolves your pain points. Try a few vendors first before signing any contract so that you can make the most informed decision for your company.
