Level is a remote monitoring and management (RMM) software solution specifically designed for modern MSPs. Built by a team of developers, engineers, and IT professionals, Level addresses the ever-evolving demands of today’s IT industry. Yet in doing your due diligence, you may still be researching Level alternatives and wondering if its solution is best suited for your business.
It’s worth noting that no two RMMs are the same. While all vendors offer the same core functionalities, they differ in speed, reliability, consistency, and automation capabilities. That said, you should look for an RMM solution that offers:
- Real-time remote monitoring to proactively monitor the health and performance of all endpoints
- Centralized management to provide a single pane of glass view of your entire IT network
- Behind-the-scenes remote maintenance that never interrupts end users
- Automated routine IT management to reduce the need for manual intervention
- Remote access and control so your IT team can remediate IT issues from anywhere
When selecting the right RMM for your business, it’s important to consider your organization’s specific needs. Think proactively about how you’ll use your RMM tool – what pain points are you hoping to resolve? After defining your use cases carefully, it may be a good idea to see how much an RMM software solution costs and how that matches your intended IT budget.
Take advantage of the free trial periods offered by your intended vendor. This will help you test their tools in a real-world environment. Essentially, find an RMM that works for you.
We’ve scoured user reviews from leading sites, such as G2 and Capterra, compared the pros and cons of the top options, and presented you with this guide on the top Level alternatives and competitors.
1. NinjaOne
NinjaOne has been the #1 rated RMM software on G2 for years because of its powerful, easy-to-use solution that delivers market-leading IT efficiency from day one. With NinjaOne, you can manage all your clients’ Windows, macOS, and Linux endpoints in a single dashboard to gain full visibility into your entire IT network. Built by a professional team with a combined experience of over a century in IT management, NinjaOne is trusted by more than 17,000 customers across over 80 countries.
5 reasons to choose NinjaOne over Level RMM
1. Patch management
With NinjaOne patch management, you spend 90% less time patching with zero-touch automation while leveraging flexible scheduling to improve patch consistency. Its patch management tool helps you mitigate risk and keep your IT network healthy, patching almost every endpoint device from a single, centralized, easy-to-use platform. According to Ninja users, 100% of them experienced improved patch compliance within only a few weeks.
2. Customer support
NinjaOne believes in being your partner in growth. This means offering superior customer support for all the years you are their client. Aside from offering free and unlimited onboarding and training, it also boasts one of the fastest first-response times of under 65 minutes. This has led to its market-leading 98 CSAT (customer satisfaction score) and being rated the #1 in customer support for years.
3. IT reporting
NinjaOne’s IT reporting tool is part of its integrated solution and delivers a comprehensive overview of your entire IT ecosystem. The best part? NinjaOne allows you to streamline through automation, offering scheduled and on-demand report production.
4. Integrations
NinjaOne integrates with dozens of business applications, from SSO to professional services automation (PSA). This enhances your RMM capabilities and improves service deliveries and contributes to efficient IT management. Most importantly, these integrations ensure you have all the tools you need to improve business operations without looking for other third-party vendors.
5. User-friendliness
One of the main reasons customers appreciate NinjaOne is its user-friendliness. Its RMM software solution is designed to be intuitive, with a visually appealing user interface. MSPs highly rate the stability, patching, and support of the NinjaOne. Almost anyone can use NinjaOne, regardless of technical skill or expertise.
NinjaOne RMM helps you deliver better, more profitable services to all your managed IT environments.
Sign up for a 14-day free trial.
Strengths of NinjaOne
- Real-time monitoring. NinjaOne uses a proactive IT management approach to monitor endpoint health and performance in real-time. This means that NinjaOne immediately notifies the assigned IT technician when a managed endpoint needs attention, helping them preemptively resolve issues before they turn into bigger problems.
- Secure remote access. NinjaOne helps you remotely access and control any endpoint with an internet connection. With its RMM, you can easily connect to devices right from the NinjaOne Device page without needing to sign in or change tabs.
- Endpoint task automation. Like all Ninja products, its RMM platform leverages IT automation to reduce manual intervention for the most time-consuming tasks. This helps free your IT team to focus on higher-value tasks while also improving efficiency.
- Built for growth. NinjaOne is meant to grow with you, whether you’re managing 50 or 50,000 endpoints. Because it is regularly updated and enhanced based on client feedback, you can rest easy knowing that your RMM solution remains fast, secure, and infinitely scalable.
- Rapid development cycle. As a proud founder-owned and led organization, NinjaOne is committed to listening to all its clients. Part of this includes a continuous release and thorough QA process so you always experience the latest features, functionalities, and bug fixes.
Customer story
Randy Rybakowicz, IT Director of Horizon Home Care & Hospice, needed a new RMM solution to support his team’s outdated, legacy IT environment. He says that NinjaOne dramatically transformed the way his team performs their tasks. Now, they can easily monitor and manage their endpoints with ease and at a reduced cost.
“The simple interface along with the support team made deploying NinjaOne to all 1,000 endpoints in under two weeks incredibly easy,” said Rybakowicz.
“NinjaOne automated the entire task. Something that would’ve taken me 400 hours of manual labor took place quietly in the background with no disruptions.”
Read more NinjaOne customer stories.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. If you’re ready, request a free quote, sign up for a 14-day free trial, or watch a demo.
Reviews
- 1,100 reviews (at the time of writing)
- 4.8 / 5 stars
- 204 reviews (at the time of writing)
- 4.8 / 5 stars
2. Atera
Atera is an all-in-one IT platform that allows you to monitor and manage an unlimited number of devices on a single dashboard. Mostly used by small to medium-sized MSPs, Atera enables IT technicians to gain access, visibility, and control over their managed endpoint devices from anywhere.
Use cases
SMBs and startups commonly use Atera because of its tools and features.
Pros
- Unified management. Atera helps you gain visibility into all your endpoint devices from a single console.
- Integrations with business applications. Atera RMM seamlessly integrates with some of the most common business software.
- Automated tasks. Atera automates time-consuming, repetitive tasks to reduce the need for manual intervention.
Cons
- Lack of customization. Atera is not as flexible as other solutions, with some users on G2 saying they cannot fully customize their RMM for their unique business requirements.
- Price. Atera can get expensive, especially if you intend to add more technicians to your team.
- Limited control over network hardware. Atera may be limited in providing comprehensive control over network hardware.
See how Atera compares with NinjaOne or read an in-depth analysis of Atera alternatives.
3. ManageEngine Endpoint Central
ManageEngine Endpoint Central is a unified endpoint management platform that helps you monitor and manage your devices and apps in a single console. Its solution is built on the premise of “Manage Everything. Empower Everyone. Secure Everywhere.”
Use cases
IT professionals across various industries use Endpoint Central for its automated patch deployment, vulnerability detection, and asset management.
Pros
- Patch management. Endpoint Central helps you automatically deploy Windows, macOS, and Linux software updates.
- IT asset management. Endpoint Central regularly scans your IT network to give you real-time inventory alerts.
- Endpoint security. Endpoint Central offers endpoint security add-ons to help protect your IT network.
Cons
- Consumes a lot of resources. ManageEngine can consume a large number of resources depending on the device being managed and the applications on that device.
- Limited integrations. Endpoint Central could improve its third-party integrations.
- Reporting capabilities. ManageEngine Endpoint Central may be considered rigid and is not as flexible as other software options.
See how ManageEngine compares to NinjaOne or read a more in-depth review of ManageEngine alternatives.
Evaluating Level alternatives
A great RMM empowers your IT team to proactively monitor and manage IT assets. When searching for the best Level alternatives, consider what you intend your RMM to do and your business projections in the next few years. Ideally, your chosen RMM should be able to match your needs in the present and future so that you use the same solution as your MSP scales. Remember, always choose the software vendor that best suits your business needs.
