The best remote monitoring and management (RMM) software solutions simplify complex IT operations, improve IT efficiency, and boost productivity. While LogMeIn is a solid RMM solution, you might consider other options.
RMM solutions offer managed service providers (MSPs) and IT teams control over IT environments by enabling technicians to monitor and manage remote endpoint devices. Other features RMM solutions may offer, such as secure remote access and automation, free up valuable IT resources, allowing teams to focus on more strategic tasks.
This article will review LogMeIn alternatives that might better fit your business’s needs.
1. NinjaOne
NinjaOne is a security-oriented unified IT management solution that has been rated as the #1 rated RMM on G2 for 5 years. This cloud-based solution offers a comprehensive suite of remote endpoint management tools accessible from a single pane of glass. Seamless integrations, powerful automation, and an easy-to-use interface have made NinjaOne a leader in the market.
What makes NinjaOne the best LogMeIn alternative?
1. Cross-platform compatibility
G2 reviewers often complain about LogMeIn’s MacOS performance as they often face setup, connectivity, and accessibility issues. Meanwhile, NinjaOne makes it easy to monitor, manage, patch, and support Windows, macOS, and Linux devices from a single console.
2. Simple interface
NinjaOne’s modern, intuitive user interface makes it a breeze to navigate the platform and find what you need. To fully utilize NinjaOne’s feature-rich RMM solution, there’s no need for extensive training or technical expertise.
3. Powerful automation
Reduce manual interventions to free up your technicians to work on more strategic projects with NinjaOne’s robust IT automation. Tailor automation to your needs with a wide array of customizable options. You can set up thresholds and conditions, schedule certain tasks, and choose whether to run these automations as scripts, installation packages, or both. NinjaOne gives technicians full control over automating complex IT tasks.
4. Patch management
With NinjaOne patch management, you can see a 95% improvement in patch compliance while spending 93% less time on keeping all endpoints up-to-date. NinjaOne’s platform makes it easy to spot devices or applications that need patching and then quickly push out the latest updates. Automation allows NinjaOne users to streamline their patch management operations by handling mundane, repeatable tasks.
5. World-class support
Consistently rated #1 for support and service, NinjaOne’s approachable, knowledgeable customer support personnel are always eager to help. Partnering with NinjaOne also means you’ll receive free and unlimited training for your IT teams to better grasp the platform.
Strengths of NinjaOne
- Unified endpoint management. IT professionals always benefit from a comprehensive endpoint management tool for more streamlined operations. NinjaOne offers a unified endpoint management solution that consolidates all essential and advanced IT functionalities under a single platform.
- Scalability. NinjaOne is committed to catering to IT teams of all sizes. The platform can easily scale to accommodate growing IT needs, reducing the need for significant infrastructure changes.
- Remote monitoring and management. NinjaOne is designed to employ seamless remote monitoring and management. Its RMM software ranks #1 on G2 and delivers functionalities that allow IT teams to monitor, manage, troubleshoot, and remediate issues across all devices from a centralized location.
- Real-time monitoring. A proactive approach to identifying potential issues is always a significant advantage. NinjaOne boasts real-time monitoring capabilities that alert IT teams to potential issues before they escalate.
- Comprehensive IT reporting. Rich data can tell a lot about an IT infrastructure’s health, performance, security posture, and overall effectiveness. NinjaOne empowers IT teams and stakeholders to leverage this data through its robust IT reporting tools, providing actionable insights for proactive problem-solving, troubleshooting, and strategic planning.
Customer story
Brian Ellison, VP of Information Services for Stellar, was managing the transition from an office-based setup to a cloud-managed model. As an architecture, engineering, and construction firm, 70% of Stellar’s workforce does not work in the office. Brian needed an RMM solution to support remote employees, deploy patches, and keep track of Stellar’s IT inventory.
“We were able to replace our software deployment, IT inventory, endpoint configuration, remote control, and antivirus solutions with NinjaOne, significantly reducing the complexity of our IT management technology stack and saving licensing costs…The immediate result of adopting NinjaOne was that Stellar was able to transition our knowledge workers to a work-from-home situation with minimal impact on productivity or end-user satisfaction.”
According to Brian, NinjaOne filled a large gap in their IT infrastructure by providing their IT team with a comprehensive suite of tools to manage and support remote employees and endpoint devices. NinjaOne also provided unexpected improvements such as automation for employee device onboarding, cutting half the time it used to take for device setup for new users.
Read more NinjaOne customer stories.
NinjaOne’s IT management software has no forced commitments and no hidden fees.
If you’re ready, request a free quote, sign up for a 14-day free trial, or watch a demo.
Reviews
- 1,105 reviews (at the time of writing)
- 4.8 / 5 stars
- 204 reviews (at the time of writing)
- 4.8 / 5 stars
Manage, monitor and support endpoint devices from anywhere with NinjaOne.
Sign up for a free trial today!
2. ConnectWise Automate
ConnectWise Automate, formerly LabTech, is an RMM software designed to improve efficiency and streamline IT operations by automating complex tasks. It allows users to monitor, manage, and support remote endpoint devices from a centralized dashboard.
Pros
- Remote endpoint management: From a single console, users can keep track of attended and unattended endpoints and other devices in the IT environment.
- Automation: Reduce repetitive IT workloads by automating repeatable management tasks.
- Patch and software management: ConnectWise enables users to deploy applications, certificates, and patch updates.
Cons
- Difficult implementation: Initial implementation of Connectwise Automate can be complex, costly, time-consuming, and users often need consultants to help implement and use the solution.
- Complex interface: Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
- Less support for non-Windows devices: Designed originally for Windows devices, ConnectWise Automate’s has weaker capabilities for patching and less executable actions for Linux and macOS devices.
See how ConnectWise compares to NinjaOne.
3. EV Reach
Formerly known as Goverlan, Easy Vista (EV) Reach is an RMM platform that leverages automation technology and remote access solutions. This solution is available for both on-premise and cloud-hosted, making it a flexible choice for remote monitoring and management.
Pros
- Remote access: EV Reach allows technicians to connect to remote workstations and control them to resolve any issues.
- IT automation: The software can automate repeating tasks and free up technicians to work on other tasks.
- Reporting: Customizable reports allow users to view key metrics on their IT environments.
Cons
- Complex interface: EV Reach is difficult to navigate, and users may struggle to locate what they need.
- Performance issues: G2 reviews say EV Reach often freezes and crashes, requiring a full system restart.
- Limited compatibility: This solution does not support Linux, and many features are only available for 64-bit systems.
Evaluating LogMeIn alternatives
Choosing the best RMM software for your business begins with determining the needs of your IT infrastructure. Look for RMM solutions that scale with your business’ growth and can handle various devices and operating systems. Prioritize RMM software that offers comprehensive monitoring and management features such as automated patch management, proactive alerts, and remote support capabilities
Another critical factor in selecting RMM software is the quality of the provider’s support. Reliable customer support ensures that any issues will be handled by knowledgeable personnel and swiftly acknowledged and resolved.
Take the time to read reviews or, even better, sign up for a free trial or request a demo to test the software. This hands-on experience will provide valuable insights into whether an RMM solution meets your specific needs and expectations.
