Large-scale device monitoring presents crucial challenges that can only be addressed with the best IT management practices. One of these practices is utilizing a robust management solution that offers enterprise-grade remote access and administration. Tools like LogMeIn Rescue or the like can address these challenges to maintain a sound and optimal IT infrastructure.
LogMeIn Rescue is one of these enterprise-leaning remote support solutions that offers tools for technicians to effectively connect with customers and devices remotely. The IT solution promises to help organizations assist internal and external customers across different devices and operating systems by harboring functionalities such as remote access that complements ticket and technician routing and reporting.
However, since remote support needs may vary from one organization to another, LogMeIn Rescue may not be the best fit for some. That’s why, in this blog, we have gathered the best LogMeIn Rescue alternatives that may better suit your remote access and IT infrastructure requirements so you can make an informed decision and choose the perfect solution for your business.
1. NinjaOne
NinjaOne delivers for businesses of all sizes by offering powerful feature suites. This management solution is best for IT teams, technicians, and Managed Service Providers (MSPs) looking for dependable automated endpoint management. When it comes to your remote support needs, NinjaOne’s remote access solution provides a secure connection to your managed devices, streamlining remote IT administration for a more productive experience for both IT teams and end-users.
NinjaOne Remote Access can enhance your team’s productivity by providing a fast and reliable device connection for quick issue resolution.
Watch a demo or start a free trial
Key features
- Support for major operating systems: Whether your organization focuses on homogenous platform infrastructure or has devices that run on diverse operating systems, NinjaOne ensures compatibility and consistent performance. The IT solution is supported by major operating systems such as Windows, macOS, Linux, and mobile platforms running on Android and iOS.
- Single-click remote access: To facilitate faster device connections, NinjaOne uses a single-click access approach to initiate remote sessions quickly. This method reduces the complexities of device connections and enables technicians to administer remote sessions directly to devices from the NinjaOne Device page or a ticket for more efficient operations.
- Essential remote support functionalities. NinjaOne remote access is more than connecting to devices—it also features useful tools such as live chat, focus screen indicators, multi-screen support, and more. These vital tools help technicians and end-users communicate issues for a faster and more efficient troubleshooting experience.
- Easy device connection. NinjaOne provides a fast and reliable device connection that minimizes complex processes when initiating remote sessions. This capability helps resolve issues faster, reducing disruptive downtime.
5 Reasons to choose NinjaOne over LogMeIn Rescue
1. Rated #1 for Remote Software Support
User review aggregator G2 shows NinjaOne as the top-rated remote access support solution. This proves that NinjaOne users are satisfied with the platform’s pledge to deliver a superior remote support experience along with its comprehensive suite of IT management tools.
2. Single pane of glass
NinjaOne unifies essential IT management capabilities into a centralized platform, making it possible for IT administrators to access vital tools without having to switch from one platform to another. This “single pane of glass” approach streamlines workflow, ensuring that productivity is preserved while the complexity of IT management is significantly reduced.
3. Automation
NinjaOne is equipped with sophisticated automation tools that significantly improve repetitive tasks such as patch management, software deployments, and other routine IT tasks. These free up valuable time for strategic initiatives while minimizing operational errors.
4. Integrations
To maximize the platform’s functionalities, NinjaOne integrates with major third-party tools and services. From unified communications to endpoint security, NinjaOne integrations offer a comprehensive ecosystem for collaboration and management of your IT environment.
5. Support and service
Offering amazing features is one thing; providing quality support and service is another. NinjaOne continuously evolves when it comes to developing effective strategies for providing quality support to its users. Proof of NinjaOne’s dedication to support and service is its impressive track record, including an annual average Customer Satisfaction (CSAT) score of 98.4%. This only shows NinjaOne’s commitment to customer success and fostering long-term relationships with its clients.
Customer story
With over 1,000 employees and 3,000 volunteers, the renowned non-profit organization The King’s Trust requires an IT management solution to handle large-scale endpoint administration. Mike Beattie, Head of Infrastructure and Workplace of the non-profit organization founded by King Charles III, recounts his relief and satisfaction after switching to NinjaOne for his team’s remote access needs.
“We get around 500 to 600 calls monthly, with many requiring remote support. Thanks to NinjaOne Remote, we can troubleshoot those tickets much faster–the time savings alone make it worth every penny.” said Beattie.
Beattie also praises NinjaOne’s remote access for improving their overall efficiency, claiming that it is 30 times faster than their previous IT tool, significantly reducing resolution.
Read more Customer Stories or check out NinjaOne reviews.
- 1,831 reviews (at the time of writing)
- 4.7 / 5 stars
- 238 reviews (at the time of writing)
- 4.8 / 5 stars
Customer Quotes
“We don’t have to interact with the end user to remote into a device, find the problem, and fix it,”
– Dylan Crawford, System Administrator at FCC Behavioral Health
“Having one tool to fully manage our 500 or so workstations and servers significantly reduces the cost and complexity of our IT management technology stack.”
– Derek Dominguez, System Administrator and Technician at Wickenburg Community Hospital
“NinjaOne’s remote access is faster, all integrations work better, and software deployment is easier.”
– Sindre Winsvold, Virtualization and Operations Manager at Nordlo
Pricing
NinjaOne offers flexible pay-per-device pricing that scales to meet your needs.
NinjaOne Remote Access can enhance your team’s productivity by providing a fast and reliable device connection for quick issue resolution.
Watch a demo or start a free trial
2. ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is an IT management solution marketed toward organizations seeking an enterprise-grade remote management platform. It features essential tools that allow IT administrators to control and support remote devices across their network. It is available in three tiers, with the Professional Plan being the highest, offering remote access and troubleshooting solutions.
Pros
- Multi-OS support: ManageEngine Remote Access Plus supports popular desktop operating systems such as Windows, macOS, and Linux. This is ideal for IT environments managing a heterogeneous mix of endpoints.
- Hardware inventory: The platform also offers tools that provide technicians with an overview of endpoint hardware and driver inventory, enabling remote access to device managers, driver management, and hardware.
- Remote task manager: ManageEngine Remote Access Plus offers a remote desktop task manager tool, allowing technicians to perform relevant operations in Windows endpoints, like killing or starting processes, from anywhere.
Cons
- No desktop client: Some users have noted the lack of a ManageEngine Remote Access Plus desktop client, as they desire an alternative access method if the web console is down.
- Speed: Others pointed out experiencing slowdowns associated with bandwidth speed, especially when transferring large files to the remote system or performing remote installations.
- Organization and search functions: Some ManageEngine Remote Access Plus users have reported difficulties organizing computers by client and sector and have suggested improvements to the platform’s find and search functionality.
3. ConnectWise ScreenConnect
ConnectWise ScreenConnect is a remote desktop software solution intended for businesses and organizations of all sizes. The platform offers remote support tools that aim to streamline and speed up remote troubleshooting to enhance productivity. ConnectWise ScreenConnect is part of the ConnectWise portfolio, offering a range of solutions for IT professionals.
Pros
- Raw data export: ConnectWise ScreenConnect offers raw data export functionality, which helps with reporting and analyzing remote sessions.
- Script-sharing: The platform also allows IT administrators to share executables and scripts for task automation, promoting enhancements in collaborative troubleshooting.
- Cross-platform support: ConnectWise ScreenConnect supports desktop operating systems such as Windows, macOS, and Linux, as well as major mobile platforms.
Cons
- Responsiveness: Some ConnectWise ScreenConnect users mentioned experiencing delays between actions and responses in a remote session, which affected their troubleshooting experience.
- Log-in issues: Others pointed out challenges logging in through the platform’s web app, saying that developers should investigate logging-in speed issues.
- Integrations: Some users wished the ConnectWise ScreenConnect would offer more integrations with essential third-party tools, especially for mobile device remote support.
On evaluating LogMeIn Rescue alternatives
An effective IT management is part skills and part tools. Whether you’re a part of an IT team or a Managed Service Provider (MSP), one of your roles is ensuring that technology supports business operations without interruption. Choosing an IT management tool that offers robust remote access features will definitely foster greater efficiency, productivity, and reduced downtime for both your team and your end-users.
If you’re shopping for LogMeIn Rescue alternatives, make it a point to explore the features your managed infrastructure needs by signing up for demos or taking advantage of free trials. These strategies, along with considering the alternatives we outlined above, should help you make an informed decision and ultimately improve your IT management capabilities.
