OptiTune, a product from Bravura Software, is a remote monitoring and management (RMM) solution designed for organizations with up to 5,000 computers. While it specifically markets itself for growing IT enterprises, most user reviews claim that OptiTune is better suited for smaller organizations looking for a simpler and more affordable software solution.
With certain limitations, you may be looking for alternatives to OptiTune and deciding which vendor is best suited for your needs. To help you better evaluate each software provider and make the most informed decision, it’s worth remembering the essential features every great RMM tool must have.
- Consistent and reliable patch management
- Real-time monitoring and management of endpoints
- Remote access and control
- Proactive and automated alerting controls
- Customizable and flexible reporting features
Take your time when determining which RMM solution meets your business requirements. One of the costliest mistakes you can make is assuming that every RMM is the same and that what “works” for your competitor would benefit you equally. Do your due diligence and research every potential vendor and their specific features. If possible, try their free trials to fully experience their software.
1. NinjaOne
NinjaOne is a powerful, all-in-one solution that has been consistently rated as the #1 RMM on G2 for years. Its software allows your IT department to manage an unlimited number of endpoints in a single pane of glass, giving you the visibility you need to work more efficiently and effectively. Additionally, NinjaOne’s RMM solution helps you manage, support, and control any Windows, macOS, or Linux device on any network from wherever you are using its web application, desktop companion app, or mobile application.
5 reasons to choose NinjaOne over OptiTune
1. Automated patch management
Patch management is an important aspect of any good RMM software solution. The process optimizes the performance of every software and device and plays a significant role in vulnerability management. Compared to OptiTune, NinjaOne helps mitigate risks and deliver better compliance through its reliable and automated patch management. With NinjaOne’s zero-touch patch identification, approval, and deployment.
2. Accurate alerting system
One of the main reasons users look for alternatives to OptiTune is its alerting system. Instead of receiving false positive alerts at random times, NinjaOne only alerts the assigned IT technician when specified metrics meet conditions in a defined way. These policies can be customized at any time, depending on the needs of your organization’s IT environment.
3. Easy to implement and use
NinjaOne is consistently rated high on G2 for its ease of setup, admin, and use. Built and regularly tested and upgraded by IT experts, NinjaOne is a robust software that is made to help your IT department do more with less. Further, the solution is specifically designed to be scalable so it can grow with you, even as you add more endpoints to the system.
4. Dozens of integrations
NinjaOne integrates with dozens of software solutions, from endpoint security to professional services automation. Simple integration is essential to any good RMM tool, as it allows your IT department to work more efficiently and productively while enhancing data consistency. Since NinjaOne offers these integrations immediately out of the box, it reduces the need for manual integrations and configuration.
5. Cost-effective RMM
NinjaOne offers the best-in-class feature-to-price ratio with its transparent pay-per-device monthly subscription, so you only pay for the features you need each month.
A powerful RMM helps you deliver better, more profitable IT services with fewer headaches.
Strengths of NinjaOne
- Proactive support. NinjaOne is rated as #1 in customer support for its proactive service. The company believes in creating long-term partnerships for your growth. It proudly offers one of the fastest response times in the industry, addressing all IT tickets within 60 minutes of receiving them with tailored, knowledgeable responses.
- Built on innovation. As a founder-owned and -led organization, NinjaOne believes in innovation and constantly updates its solution based on customer feedback and suggestions. Due to its rapid development cycle, you are assured that you always experience the latest features, functionalities, and bug fixes.
- Transparent roadmap. Compared to other vendors, NinjaOne regularly updates its roadmap so that you know exactly what its solution can offer you and your company. This also helps you ensure that your team is on the same page when it comes to product priorities.
- Fast. A major value proposition for NinjaOne is its speed. NinjaOne RMM always remains fast, regardless of how many endpoints you are managing.
- Secure remote access. NinjaOne simplifies your remote access tasks with its dozens of integrations that all enforce zero-trust policies and strict access controls to protect your managed organization’s data and users.
Customer story
Brian Roemen, Principal and CTO of Brave North Technology, was looking for a powerful RMM that would help his team provide high-quality, budget-sensible professional technology services to local businesses in the Midwest. Specifically, he was looking for a software solution that allowed him to maintain a lean IT team.
This made NinjaOne a perfect fit for Brave North.
“Other RMMs we looked at had a few features that Ninja doesn’t. What really set Ninja apart for us was the great design, modern technology, and the new features that come out all the time. Ninja helps us be lean and efficient by helping us to automate many of our repetitive tasks.”
Read more NinjaOne customer stories.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 1,055 reviews (at the time of writing)
- 4.8 / 5 stars
- 201 reviews (at the time of writing)
- 4.8 / 5 stars
2. ManageEngine Endpoint Central
ManageEngine Endpoint Central is a software solution that enables IT technicians to manage, monitor, and secure various devices and endpoints in your IT network in a single dashboard.
Use cases
ManageEngine is generally used by larger IT enterprises specializing in cybersecurity.
Pros
- Centralized patch management. ManageEngine helps you close security vulnerabilities with its centralized patch management tool.
- Free 30-day trial. ManageEngine offers a free 30-day trial so that you can experience their full software before committing to a contract.
- Remote monitoring and management. ManageEngine enables your IT technicians to keep an eye on your IT network anywhere that has an internet connection.
Cons
- Support. Some users have stated that ManageEngine has slow customer support.
- Limited mobile device management. ManageEngine has some limitations with its mobile device management (MDM) capabilities.
- Tends to lag. ManageEngine may use a large amount of resources, depending on the device that is being managed and the applications in it.
See how ManageEngine compares to NinjaOne or learn more about ManageEngine vs. OptiTune.
3. N-able N-central
N-able N-central is a well-known RMM that can be deployed on-premises or in the cloud. According to its website, N-central is built with security in mind and is specifically meant for MSPs looking to scale their businesses.
Use cases
While N-able markets itself for growing IT enterprises, it is more commonly used by larger, more mature MSPs and IT departments.
Pros
- Can be used in multiple systems. N-able enables IT technicians to monitor and manage all Windows, macOS, Linus, Android, iOS, and iPad devices.
- Support. N-able provides 24/7 live support for all its customers.
- Integrations. N-central can easily integrate with dozens of applications.
Cons
- May require extensive training. N-able is better suited for more experienced IT professionals.
- Can become expensive. Some users have stated that N-central does not include many out-of-the-box features, which may mean additional costs for add-ons or integrations.
- False alerts. There are reports that N-able N-central generates some false alerts which IT technicians need to manually investigate.
See how N-able compares to NinjaOne or learn more about N-able N-central vs. OptiTune.
Deliver more efficient services by evaluating alternatives to OptiTune
As a reminder, great remote monitoring and management software helps you and your IT department efficiently manage all endpoints in your IT network. Ideally, your RMM should help you easily identify, report, and resolve any IT issues from anywhere that has an internet connection. Further, your RMM should be able to update your software, build reliable workflows, and automate repetitive, tedious tasks so that your end users can go about their tasks much more productively.
That being said, keep in mind that no two RMMs are the same. When evaluating an RMM tool, consider how it suits your unique business requirements. Tailoring your RMM solution to your specific goals will help make your experience more pleasurable and cost-effective.
