Looking at Zoho Assist alternatives? Utilizing remote access software enables IT teams to connect to remote devices anywhere in the world to troubleshoot and remediate issues. Since Zoho Assist might have issues with connectivity and performance, you might be looking for alternatives to Zoho Assist that provide your IT team with the best remote access tools.
If you’re looking at Zoho Assist competitors, consider these essential features to look out for:
- Security-first remote access
- Fast, instant connections
- Seamless integration with helpdesk and ticketing tools
In this blog, we’ll analyze and evaluate Zoho Assist alternatives to help you find the one that best suits your needs.
1. NinjaOne
NinjaOne is a comprehensive all-in-one endpoint management tool that centralizes all the tools technicians need to speed up and improve their remote support processes. With over 20,000 customers, NinjaOne is one of the best alternatives to Zoho Assist as it provides reliable and secure remote access to reduce downtime and increase productivity. NinjaOne allows technicians to access all the tools they need to deliver fast, efficient IT support, such as remote monitoring, helpdesk software, and ticketing systems.
NinjaOne Remote is enterprise-grade remote access software that provides IT teams instant, single-click access to endpoints anywhere in the world. This security-first solution allows technicians to support remote devices in industries with regulatory standards. Security features include zero-trust access, end-to-end encryption, and role-based device access.
→ Discover fast, reliable, single-click remote access with NinjaOne Remote.
5 reasons to choose NinjaOne as a Zoho Assist alternative
1. Reliable connectivity
While reviews say that Zoho Assist can have stability issues, users experience uninterrupted, stable remote sessions with NinjaOne Remote. The platform employs hybrid TCP+UDP connectivity to optimize session stability and speed. This means that NinjaOne Remote’s remote access software is reliable even when there is poor network speed.
2. Fast performance
According to reviews, Zoho Assist can struggle with slow performance. On the other hand, NinjaOne offers fast connection speeds for seamless troubleshooting and remediation, making it a great alternative to Zoho Assist. Technicians can instantly access remote Windows and macOS devices with a single click. In addition, NinjaOne’s lightweight agent minimizes CPU load, ensuring better performance.
3. Cross-platform compatibility
NinjaOne enables IT teams to monitor, manage, secure, and support several operating systems and device types. With Windows, macOS, Linux, Android, iOS, and iPadOS support NinjaOne is a great Zoho Assist alternative for diverse environments.NinjaOne is a great Zoho Assist alternative for diverse environments.
4. Robust security
NinjaOne takes a security-first approach to its platform and remote access sessions. With end-to-end encryption, multifactor authentication, and full session logging, NinjaOne is a perfect choice for organizations in industries requiring IT compliance with regulatory standards. The platform offers both per-user and role-based access controls.
5. Centralized IT management
Technicians can access all the tools they need to launch remote sessions, troubleshoot, and remediate tickets from NinjaOne’s dashboard. As G2’s top-rated remote access software, NinjaOne offers remote monitoring and patch management software alongside its remote access software, eliminating the need for technicians to switch between different solutions while they diagnose and resolve problems.
Strengths of NinjaOne
- User-friendly interface. Designed with an intuitive interface, NinjaOne is easy to learn and easy to navigate. This reduces the time users spend trying to understand and navigate the platform.
- Helpdesk tools. NinjaOne offers a ticketing system that makes it easier for IT support teams to organize, assign, and resolve tickets. Users can launch remote sessions directly from tickets.
- World-class customer service. Consistently ranked #1 by MSPs and IT teams, NinjaOne provides excellent customer support. With fast response times, NinjaOne’s support team works hard to make sure you get the help you need in a timely manner.
- Automation. On average, users can save 95% less time on manual interventions by automating repetitive tasks. This time savings frees IT teams to focus on strategic projects or complex support tickets.
- Scalability. NinjaOne is highly flexible and can accommodate the constantly changing needs of growing organizations. IT support teams can also run unlimited concurrent remote sessions to support sprawling enterprises with thousands of endpoints.
Customer Story
Rare is a global organization spanning 60 countries that aims to implement behavioral insights and design thinking approaches to encourage people and communities to help protect natural resources. Rare needed a single pane of glass solution that provided real-time global visibility so that they could provide remote support to all their endpoints across the globe.
Joann Dewwealth-O’Brien, Senior Technology Manager at Rare said, “Thanks to NinjaOne, our small but mighty IT team can remotely support our team working in the field. Implementing NinjaOne has been an absolute game changer.”
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Experience fast, reliable, and secure remote access with NinjaOne.
Reviews
1,865 reviews (at the time of writing)
4.7 / 5 stars
241 reviews (at the time of writing)
4.8 / 5 stars
2. AnyDesk
Established in 2014, AnyDesk is a remote access tool that enables small to large businesses to provide IT support to remote endpoint devices. Features like remote control and file transfer allow technicians to diagnose issues with endpoint devices and remediate them remotely. AnyDesk’s remote control features utilize encryption and two-factor authentication to ensure that the connection is secure. With customization options, AnyDesk is flexible and scalable to meet organizations’ needs. The platform provides cross-platform compatibility, allowing users to connect to Windows, macOS, Linux, iOS, and Android devices.
Use Cases
- Remote control. With AnyDesk, users can access remote devices to troubleshoot issues.
- Customization. Users can customize the AnyDesk interface to match their branding or requirements.
- Remote support. AnyDesk comes with features like screen sharing and secure file transfers.
Shortcomings
- Slow performance. AnyDesk reviews state that the platform can have slow response times.
- Connectivity issues. Users find that the remote control features frequently have trouble connecting to remote devices.
- Complex interface. Reviewers say that AnyDesk’s user interface could use improvement, especially on mobile devices.
3. BeyondTrust Remote Support
BeyondTrust, formerly known as Bomgar, offers remote support software that enables IT support teams to securely connect to Windows, macOS, Linux, Android, and iOS devices so that they can diagnose and fix issues. This platform allows technicians to automate patching, running apps, routine diagnostics, and remediation. With a focus on security, BeyondTrust employs to secure remote sessions. While BeyondTrust integrates with service desk software, it does not have a native ticketing system, requiring IT teams to get another solution.
Use Cases
- Remote access. Users can access remote devices with BeyondTrust, allowing them to troubleshoot and resolve issues.
- IT automation. With BeyondTrust, remote support workflows can be automated to reduce manual workloads.
- Reporting. BeyondTrust logs session activity and allows users to generate reports.
Shortcomings
- Initial set up. Reviewers have said that installing and configuring BeyondTrust is difficult and the platform has a steep learning curve.
- Remote access issues. Users have reported slow performance and connectivity issues during remote control sessions.
- User interface. According to G2 reviews, BeyondTrust has a complex interface that can make it challenging for teams to work with.
Choosing the best Zoho Assist alternative
While you evaluate the top Zoho Assist competitors, consider your organization’s specific needs. Start by identifying your business’ pain points so that you can find the solution that best answers them. Features like cross-platform compatibility, secure end-to-end encryption, and quick remote connections can make all the difference, so take the time to assess all your options.
Finding the best remote access software for your business minimizes downtime and improves productivity, so it’s important to carefully evaluate Zoho Assist alternatives. Consider signing up for free trials so that you can get hands-on experience with your options.
