In this guide, we list the top 5 enterprise remote access solutions based on user reviews from G2 and Capterra. This is specifically for MSPs and IT enterprises looking for a reliable and cost-effective tool. If you’re looking for a solution for personal use, we recommend checking out our guide on the best secure remote access software for IT professionals.
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The top 5 remote access enterprise solutions at a glance
| Vendor | Key Features | Trial Information |
| NinjaOne Remote |
|
14-day free trial |
| Zoho Assist |
|
Requires signing up |
| LogMeIn Rescue |
|
14-day free trial |
| AnyDesk |
|
14-day free trial |
| ScreenConnect |
|
14-day free trial |
The best remote desktop software for business
All G2 & Capterra data as of March 2025.
1. NinjaOne Remote
NinjaOne Remote, a fully integrated tool with NinjaOne’s automated endpoint management solution, is built by IT technicians for IT technicians. It is our top choice for this list of the best enterprise remote access solutions because it offers fast, reliable, single-click remote access directly from the NinjaOne Platform, enabling instantaneous connection.
Suitable for IT enterprises of any size and across all industries, NinjaOne Remote provides a complete technician toolset. Users can connect to an unlimited number of devices with no agent limit. Technicians can also run as many simultaneous sessions as they want for maximum productivity.
Other features include:
- Connects and works well with even old OS versions and slow connection speeds
- Borderless full-screen toggle
- Video quality can be adjusted depending on bandwidth all the way to grayscale on very poor bandwidth speeds
- Drag-and-drop file transfer and clipboard synchronization controls facilitate secure data exchange while maintaining security.
What users say
David Chesher, Director of Technical Services at Park University, said his team was overwhelmed with a lack of security, patch management, and scalability. Worse, his team needed to check and troubleshoot their endpoints manually. With NinjaOne, he can now securely manage Park University’s endpoints while enhancing the IT team’s capabilities and efficiency.
“NinjaOne saves us at least one minute per remote access session. With 10,000 remote connections per year, that’s over 150 hours saved per year on just that interaction,” said Chesher.
Read more NinjaOne customer stories or check out NinjaOne reviews.
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NinjaOne reviews on G2
| Category | NinjaOne Rating |
| Overall | 4.7 out of 5 (1,861) |
| Has the product been a good partner in doing business? | 9.5 |
| Quality of support | 9.2 |
| Ease of Admin | 9.3 |
| Ease of Use | 9.2 |
NinjaOne reviews on Capterra
| Category | NinjaOne Rating |
| Overall | 4.8 out of 5 (240) |
| Ease of Use | 4.5 |
| Customer Support | 4.7 |
| Functionality | 4.5 |
| Value for Money | 4.6 |
2. Zoho Assist
Zoho Assist is an enterprise remote access solution with comprehensive secure remote access features. The platform allows IT admins to connect to, access, troubleshoot, and manage Windows and Mac devices securely from any location. A strong contender in this list for the best remote access enterprise solutions, Zoho Assist incorporates state-of-the-art encryption protocols, multi-factor authentication (MFA), and SSL certification, while still allowing you to make changes to a connected device without a customer proxy or firewall.
Use cases
- Remote support: Users can connect to a device without any prior installation.
- Unattended access: You can configure any Windows or Mac computer for unattended access through a lightweight agent.
- File transfer: The solution allows you to transfer files up to 5 GB during remote support sessions.
Shortcomings
- User-friendliness: According to some G2 users, Zoho Assist can be complex to use, especially for newer users.
- Customer support: The customer support for Zoho Assist could improve.
- Out-of-the-box features: Zoho Assist may not have as many options or features compared to other options in this list of the best enterprise remote solutions.
Zoho Assist reviews on G2
| Category | Zoho Assist Rating |
| Overall | 4.6 out of 5 (483) |
| Has the product been a good partner in doing business? | 9.1 |
| Quality of support | 8.8 |
| Ease of Admin | 9.3 |
| Ease of Use | 9.2 |
Zoho Assist reviews on Capterra
| Category | Zoho Assist Rating |
| Overall | 4.7 out of 5 (1,205) |
| Ease of Use | 4.7 |
| Customer Support | 4.6 |
| Functionality | 4.6 |
| Value for Money | 4.7 |
3. LogMeIn Rescue
LogMeIn Rescue is a SaaS-based enterprise-grade remote support solution that can support employees or customers on various platforms, including iOS, Android, Mac, Windows, Chromebook, and Linux. Featuring a one-click, any-device access feature, users can access any device in 20 seconds or less without needing any pre-installed software.
In addition, LogMeIn Rescue can remotely support 10 sessions at once, making it a strong contender in this list of the best enterprise remote access solutions.
Use Cases
- Unattended access: The platform allows IT technicians to connect to a remote device even when no user is present.
- Rebooting: During a remote support session, users can instantly reboot and reconnect a device, even if the device is in safe mode.
- Security features: The platform features advanced security features, such as permission-based security and controls, PIN code validation, and IP restrictions.
Shortcomings
- macOS support: Some G2 users have stated that the platform is not as efficient or user-friendly on macOS devices.
- User-friendliness: LogMeIn Rescue’s user interface could be improved to be more user-friendly, especially for beginner IT professionals.
- Latency: The platform tends to use a lot of resources and may slow down the connecting device.
LogMeIn Rescue reviews on G2
| Category | LogMeIn Rescue Rating |
| Overall | 4.6 out of 5 (192) |
| Has the product been a good partner in doing business? | 9.0 |
| Quality of support | 8.9 |
| Ease of Admin | 9.0 |
| Ease of Use | 9.2 |
LogMeIn Rescue reviews on Capterra
| Category | LogMeIn Rescue Rating |
| Overall | 4.6 out of 5 (162) |
| Ease of Use | 4.6 |
| Customer Support | 4.4 |
| Functionality | 4.6 |
| Value for Money | 4.2 |
4. AnyDesk
AnyDesk is a robust enterprise remote access solution for IT enterprises that manage diverse IT environments. The platform offers cross-platform compatibility and supports Windows, macOS, Linux, iOS, and Android devices, making it suitable for remote and hybrid workforces. Some of its more popular features include file transfer, session recording, and multi-user collaboration.
The platform also integrates with Active Directory and provides REST API access for automation and customization.
Use Cases
- Desktop sharing: AnyDesk allows users to connect to co-workers worldwide and collaborate on documents.
- Security features: The platform offers a second security 2FA layer to its existing Unattended Access feature.
- REST-API: Users can easily integrate AnyDesk into third-party applications via REST-API.
Shortcomings
- Virtual machine: Some features, such as clipboard file transfer, are unrealiable when the remote device is a virtual machine.
- Performance: The tool could be optimized to perform reliably even on devices with slow internet connections.
- Customer support: Some G2 users have stated that AnyDesk’s customer support could be improved.
AnyDesk reviews on G2
| Category | AnyDesk Rating |
| Overall | 4.5 out of 5 (1,029) |
| Has the product been a good partner in doing business? | 8.7 |
| Quality of support | 8.8 |
| Ease of Admin | 9.0 |
| Ease of Use | 9.3 |
AnyDesk reviews on Capterra
| Category | AnyDesk Rating |
| Overall | 4.6 out of 5 (1,745) |
| Ease of Use | 4.7 |
| Customer Support | 4.3 |
| Functionality | 4.5 |
| Value for Money | 4.5 |
5. ScreenConnect
ScreenConnect, now known as ConnectWise ScreenConnect, is a remote access solution for IT enterprises that require high-performance remote connectivity. It supports multiple operating systems, including Windows, macOS, and Linux, and markets itself as a solution that meets every tech challenge and user demand.
In addition, ScreenConnect allows IT enterprises to customize the platform to align with their branding.
Use Cases
- Machine management: Users can remotely manage, maintain, and optimize devices with one-click access.
- Cross-platform compatibility: The platform supports Windows, Mac, Linux, and popular mobile operating systems.
- Secure remote access: ScreenConnect uses AES-256 encryption, two-factor authentication, role-based permissions, and consent-based connectivity.
Shortcomings
- Learning curve: The platform may be complex to learn and may be better suited for more experienced IT professionals.
- Mobile support: According to G2 users, ScreenConnect is not as reliable when using a mobile device.
- Performance: ScreenConnect can slow down when performing several tasks on multiple devices simultaneously.
ScreenConnect reviews on G2
| Category | ScreenConnect Rating |
| Overall | 4.7 out of 5 (476) |
| Has the product been a good partner in doing business? | 9.1 |
| Quality of support | 8.8 |
| Ease of Admin | 8.9 |
| Ease of Use | 9.3 |
ScreenConnect reviews on Capterra
| Category | ScreenConnect Rating |
| Overall | 4.7 out of 5 (1,915) |
| Ease of Use | 4.6 |
| Customer Support | 4.4 |
| Functionality | 4.5 |
| Value for Money | 4.6 |
Comparison of top enterprise remote access solutions(G2)
| Category | NinjaOne | Zoho Assist | LogMeIn Rescue | AnyDesk | ScreenConnect |
| Overall | 4.7 out of 5 (1,861) | 4.6 out of 5 (483) | 4.6 out of 5 (192) | 4.5 out of 5 (1,029) | 4.7 out of 5 (476) |
| Has the product been a good partner in doing business? | 9.5 | 9.1 | 9.0 | 8.7 | 9.1 |
| Quality of support | 9.2 | 8.8 | 8.9 | 8.8 | 8.8 |
| Ease of Admin | 9.3 | 9.3 | 9.0 | 9.0 | 8.9 |
| Ease of Use | 9.2 | 9.2 | 9.2 | 9.3 | 9.3 |
Comparison of top enterprise remote access solutions (Capterra)
| Category | NinjaOne | Zoho Assist | LogMeIn Rescue | AnyDesk | ScreenConnect |
| Overall | 4.8 out of 5 (240) | 4.7 out of 5 (1,205) | 4.6 out of 5 (162) | 4.6 out of 5 (1,745) | 4.7 out of 5 (1,915) |
| Ease of Use | 4.5 | 4.7 | 4.6 | 4.7 | 4.6 |
| Customer Support | 4.7 | 4.6 | 4.4 | 4.3 | 4.4 |
| Functionality | 4.5 | 4.6 | 4.6 | 4.5 | 4.5 |
| Value for Money | 4.6 | 4.7 | 4.2 | 4.5 | 4.6 |
How do I choose from the best enterprise remote solutions?
Selecting the right enterprise remote access software requires careful evaluation of your organization’s needs. Here are five critical factors to consider:
1. Security and compliance
Look for remote access software with strong encryption , multi-factor authentication (MFA), and granular access controls to ensure that only authorized users can connect to systems. Compliance with industry regulations like HIPAA, GDPR, or SOC 2 is also essential if your organization handles regulated data.
2. Performance and reliability
IT teams need a remote access solution that delivers low-latency performance and stable connections, even in low-bandwidth environments. High uptime guarantees and failover support are important for enterprises that rely on remote access for critical business operations.
3. Scalability and deployment flexibility
As your organization grows, your remote access solution should be able to scale with your needs. Consider whether the software supports unlimited endpoints, concurrent sessions, and centralized management for large IT environments.
4. Integration and automation capabilities
A remote access solution should seamlessly integrate with your existing IT ecosystem, including identity management tools (Active Directory, SSO), IT service management (ITSM) platforms, and remote monitoring and management (RMM) solutions.
5. Usability and end-user experience
A user-friendly interface is essential for both IT teams and end users who rely on remote access for support or collaboration. Features like one-click access, customizable dashboards, and multi-monitor support can improve usability. Additionally, mobile compatibility ensures IT teams can troubleshoot issues from anywhere. Enterprises should also consider the learning curve and availability of training resources to ensure a smooth adoption process.
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What is the best remote access solution?
No single enterprise remote access solution is better than the other. The best choice depends on your business goals, IT budget, and specific challenges. Start by identifying your current pain points and the key functionalities you need in a remote access solution, both now and in the future.
We recommend leveraging the free trials offered by the solutions on this list. Have your IT team test them in real-world scenarios to evaluate performance, usability, and how well they address your identified pain points. Remember: The right solution is the one that best aligns with your needs and provides the most value for your organization.
