Managing assets is one of the most crucial tasks that IT teams and MSPs must focus on. This important operation enforces optimal health for hardware components, which is significant in ensuring business continuity and productivity. However, IT asset management will only work if proper tools are employed. If you’re looking for the best IT asset management software solution, this article should help you determine which best suits your organization’s specific needs and goals.
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Table of Contents
Best IT Asset Management Software for 2024
- NinjaOne
- ServiceNow IT Asset Management
- Pulseway
- ManageEngine Asset Explorer
- InvGate Insight
- Device42
- PDQ Deploy and Inventory
- Oomnitza
- GoCodes
- Lansweeper
What is IT asset management?
IT asset management (ITAM) software enables managed service providers (MSPs) and IT teams to manage IT assets efficiently and ensure they work efficiently. Assets refer to hardware such as desktops, mobile devices, printers, and servers, as well as intangible assets such as software licenses and digital data.
ITAM solutions streamline the entire lifecycle of IT assets, from configuring and deploying new assets to monitoring their usage to ensuring data security when decommissioning assets.
Organizations greatly benefit from ITAM solutions, which are crucial in enhancing a business’s security posture. A study by Gartner shows that the right ITAM solution saves businesses up to 30% in the first year and then 5% in the following years.
Maintaining an up-to-date inventory of all IT assets also enables businesses to identify potential vulnerabilities and remediate them quickly.
Since ITAM software is so beneficial for businesses, selecting the best IT asset management software strengthens the organization’s security posture and improves IT efficiency.
Key features of IT asset management solutions
1. IT asset monitoring
Full visibility of the hardware, software, and cloud IT assets allows technicians to spot anomalies, security vulnerabilities, or bugs, allowing for proactive action to remedy these issues. Monitoring device and server resources allows MSPs and IT Teams to optimize the usage of these assets.
2. Patch management
An IT asset’s life cycle includes maintenance, ensuring that applications and software have the latest updates. Updating software and devices protects them from security vulnerabilities and ensures smooth device performance.
3. Compliance management
One key feature of an ITAM solution is the ability to manage software licenses, which reduces the risk of legal penalties related to non-compliance. Additionally, keeping software compliant with industry standards protects sensitive business data from security vulnerabilities.
4. Robust automation
Powerful IT automation can handle many of the tasks for maintaining IT assets through their lifecycle. NinjaOne enables technicians to deploy software with specific configurations that ensure endpoints are always up-to-date. Decommissioned devices can be managed to ensure no sensitive business information can be accessed.
5. Scalability
A rapidly growing business needs to remain agile and adapt to a growing IT asset inventory. That’s why choosing a flexible and scalable ITAM solution will greatly benefit your organization in the long run. Rather than spending more to expand or switch to a different vendor, a scalable solution can accommodate ever-changing business needs.
Now that you know what to look for in good ITAM software, you can decide which provider will best meet your organization’s needs. Keep reading for a breakdown of the best ITAM solution on the market.
Which is the best asset management tool?
All G2 & Capterra ratings data as of October 2024.
1. NinjaOne
NinjaOne is a modern unified IT management solution that enables organizations to remotely track IT assets from a single pane of glass. With NinjaOne’s unified endpoint management solution, MSPs and IT teams can leverage full visibility and control over IT assets, ensuring robust security and high performance during their lifecycles.
Its powerful remote capabilities allow users to deploy software, keep devices updated and secure, and use remote access and automation to remediate any issues. As #1 in support and service on G2 for customer support for over five years, NinjaOne is a reliable and efficient partner for any business or MSP looking to streamline IT asset management operations.
Strengths of NinjaOne
- G2 leader in ITAM. NinjaOne is widely considered the most trusted IT asset management solution based on aggregated scores shown on the peer-to-peer review site G2. The platform is built with ease-of-use and efficient functionalities in mind, ensuring users the best ITAM experience and making it the top choice for businesses seeking a reliable and user-friendly IT asset management tool.
- Supported platforms. NinjaOne is a comprehensive endpoint management system that includes several IT asset management features. It supports a wide range of platforms, including workstations running Windows, macOS, and Linux, as well as servers for both Windows and Linux. Additionally, NinjaOne is compatible with laptops on Windows and macOS, virtual machines (VMware and Hyper-V), and devices utilizing SNMP.
- Complete visibility. Complete visibility over endpoints always aids effective asset management. NinjaOne’s complete visibility is enhanced by showing live asset data to help IT admins make informed data-driven decisions to optimize IT operations.
- Asset risk reduction. NinjaOne can identify assets that are not running at optimal health and performance. This helps IT administrators quickly determine the assets and take appropriate actions to mitigate the situation. NinjaOne also enforces asset policies to limit risk, proactively alleviating potential problems to ensure business continuity.
NinjaOne reviews on G2
| Category | NinjaOne Rating |
|---|---|
| Overall | 4.8 out of 5 (1,436) |
| Has the product been a good partner in doing business? | 9.6 |
| Quality of Support | 9.3 |
| Ease of Admin | 9.3 |
| Ease of Use | 9.2 |
NinjaOne reviews on Capterra
| Category | NinjaOne Rating |
|---|---|
| Overall | 4.8 out of 5 (230) |
| Ease of Use | 4.7 |
| Customer Service | 4.7 |
| Features | 4.5 |
| Value for Money | 4.7 |
NinjaOne’s IT management software has no forced commitments and no hidden fees.
If you’re ready, request a free quote, sign up for a 14-day free trial, or watch a demo.
2. ServiceNow IT Asset Management
ServiceNow IT Asset Management is an ITAM platform that allows users to manage physical, virtual, and cloud IT assets from a single console. Users can also manage software licensing to ensure compliance. ServiceNow IT Asset Management provides a centralized platform, enabling users to leverage a single system of action.
The platform aims to consolidate operations such as software, hardware, cloud cost, and enterprise asset management into one centralized console, simplifying IT operations for organizations seeking to improve operational efficiency and productivity. ServiceNow IT Asset Management’s goal is to streamline ITAM to help organizations optimize asset utilization, reduce costs, and mitigate risks associated with IT asset management.
Use cases:
- Asset risk mitigation. ServiceNow IT Asset Management enables organizations to systematically identify and address potential risks associated with their IT assets.
- Lifecycle automation. The platform facilitates the automated management of IT asset lifecycles, ensuring efficient processes from procurement through to disposal.
- ITAM workflow consolidation. ServiceNow IT Asset Management consolidates various IT asset management workflows such as Software Asset Management, Cloud-Cost Management, Hardware Asset Management, and Enterprise Asset Management into a unified platform.
Shortcomings:
- User interface. Some ServiceNow IT Asset Management customers said that the platform’s user interface, specifically the dashboard, can be improved by making it more intuitive.
- Latency. There are some instances where minimal latencies are observed, according to user feedback on G2.
- Learning curve. Users of the platform also noted a steep learning curve and suggested that extensive training may be needed to grasp the software fully.
ServiceNow IT Asset Management reviews on G2
| Category | ServiceNow IT Asset Management Rating |
|---|---|
| Overall | 4.5 out of 5 (76) |
| Has the product been a good partner in doing business? | 9.3 |
| Quality of Support | 9.1 |
| Ease of Admin | 9.2 |
| Ease of Use | 8.8 |
ServiceNow IT Asset Management reviews on Capterra
| Category | ServiceNow IT Asset Management Rating |
|---|---|
| Overall | 4.5 out of 5 (33) |
| Ease of Use | 4.3 |
| Customer Service | 4.5 |
| Features | 4.6 |
| Value for Money | 4.3 |
3. Pulseway
Pulseway is an RMM solution that provides real-time monitoring and management of IT assets. It presents real-time data from hardware and software assets and allows for remote remediation. Pulseway users leverage the platform’s features, which enhance discovery and deployment, monitoring and management, patching, and more.
The platform showcases a centralized dashboard where users can do real-time monitoring and asset tracking. Aside from ITAM, the platform is also an RMM and PSA platform that gives system administrators and MSPs the tools to ensure their IT environment is always running smoothly. Pulseway’s ITAM features enable ideal asset management and tracking, ensuring efficient utilization and optimization of IT resources.
Use cases:
- Real-time asset monitoring. Pulseway provides users with real-time visibility into the status of their IT assets, allowing them to gain insights into operational performance.
- Autodiscovery. The platform transforms existing Pulseway agents into probes that automatically detect and identify devices on the network.
- Alerting. Pulseway users can also use a customizable alerting feature to get notifications for critical events instantly.
Shortcomings:
- Feature inconsistencies. Some users pointed out that there are essential features you can only do on the mobile app, and some are only available on the web app.
- Mac support. Pulseway users also noticed that Windows endpoints are better supported than macOS devices, which can be a drawback for those with diverse environments.
- Support and service. Some Pulseway users also suggested that service and support could be improved.
Pulseway reviews on G2
| Category | Pulseway Rating |
|---|---|
| Overall | 4.6 out of 5 (101) |
| Has the product been a good partner in doing business? | 9.3 |
| Quality of Support | 9.0 |
| Ease of Admin | 9.3 |
| Ease of Use | 9.2 |
Pulseway reviews on Capterra
| Category | Pulseway Rating |
|---|---|
| Overall | 4.7 out of 5 (278) |
| Ease of Use | 4.7 |
| Customer Service | 4.7 |
| Features | 4.5 |
| Value for Money | 4.7 |
4. ManageEngine Asset Explorer
ManageEngine Asset Explorer is ITAM software best known for its comprehensive reporting and robust tracking tools. It consolidates all physical and virtual IT asset data into a single view. This makes the tool ideal for organizations seeking to optimize IT operations and ensure compliance with industry standards.
ManageEngine AssetExplorer is also web-based ITAM software. This makes the platform accessible for monitoring and managing assets in your network, from the Planning phase to the Disposal phase. AssetExplorer provides a comprehensive asset discovery solution covering hardware, software, licenses, and contracts.
Use cases:
- Lifecycle management. ManageEngine AssetExplorer handles asset lifecycle from procurement to disposal.
- Software compliance administration. The platform administers software compliance checks by monitoring compliant, underlicensed, and overlicensed software.
- Asset tracking. AssetExplorer scans and audits all workstations across enterprise networks, providing ownership information and hardware/software inventories.
Shortcomings:
- Customer service. Some users have raised concerns about the platform’s customer support system, saying it could be improved.
- Customization. Initial customization can be a bit complex, according to some users.
- Results on queries. ManageEngine AssetExplorer could be enhanced by allowing users to extract historic records and owner relationships for each asset.
ManageEngine Asset Explorer reviews on G2
| Category | ManageEngine Asset Explorer Rating |
|---|---|
| Overall | 4.3 out of 5 (12) |
| Has the product been a good partner in doing business? | 7.9 |
| Quality of Support | 8.1 |
| Ease of Admin | 9.0 |
| Ease of Use | 9.0 |
ManageEngine Asset Explorer reviews on Capterra
| Category | ManageEngine Asset Explorer Rating |
|---|---|
| Overall | 4.8 out of 5 (4) |
| Ease of Use | 4.0 |
| Customer Service | 4.5 |
| Features | 4.5 |
| Value for Money | 4.0 |
5.InvGate Insight
InvGate Insight is an ITAM platform that tracks the status of on-premise and cloud-based IT assets in real time and centralizes data from multiple sources. It can also track hardware inventory issues and software licenses. InvGate Insight simplifies asset management, aiming to offer a comprehensive view of an organization’s IT infrastructure.
InvGate Insight enables the tracking and management of hardware and IoT assets across an organization. It includes features such as bulk QR code creation for identification, warranty scheduling, and software metering for usage monitoring. Custom fields can be created to accommodate different asset types.
Use cases:
- IT inventory mapping. InvGate Insight enables IT administrators to unify their asset inventory with the goal of making the process faster.
- Asset monitoring. The platform features enhanced asset monitoring to ensure the identification of non-compliant assets.
- Software license audits. InvGate Insight facilitates software license audits by providing software usage and compliance visibility.
Shortcomings:
- Learning curve. Some InvGate users mentioned experiencing a steep learning curve with the platform.
- Reporting. Other users said that the reporting feature could be improved by making it more customizable.
- Remote functions. Some InvGate users have said the platform has limited remote functionalities, such as remote deployment and desktop.
InvGate Insight reviews on G2
| Category | InvGate Insight Rating |
|---|---|
| Overall | 4.7 out of 5 (10) |
| Has the product been a good partner in doing business? | 9.4 |
| Quality of Support | 9.0 |
| Ease of Admin | 9.7 |
| Ease of Use | 9.4 |
InvGate Insight reviews on Capterra
| Category | InvGate Insight Rating |
|---|---|
| Overall | 4.4 out of 5 (14) |
| Ease of Use | 4.5 |
| Customer Service | 4.1 |
| Features | 4.3 |
| Value for Money | 4.4 |
6. Device42
Device42 is a comprehensive ITAM software that scans for assets and monitors an organization’s IT infrastructure. It can determine issues such as under-utilized assets or duplicate software and can be configured to resolve these issues quickly. Device42 also helps organizations gain deeper insights into their infrastructure, enabling better decision-making and optimization across the IT environment.
Meanwhile, the platform aims to manage a company’s assets, overseeing their deployment, maintenance, upgrades, and disposal. This allows businesses that utilize Device42 to make informed decisions about future hardware or software purchases and understand each asset’s lifecycle.
Use cases:
- Cloud and server discovery. Device42 discovers cloud and server assets across various hypervisors and cloud providers, offering on-demand or scheduled data collection for inventory updates.
- ITSM tool integrations. The platform integrates with ITSM tools such as JIRA, Zendesk, and ServiceNow to streamline ticketing and incident management workflow.
- Automated warranty checks. Users can use Device42 to search for warranty information on their assets, which can later be added to the platform’s database.
Shortcomings:
- User interface. According to some users, familiarizing yourself with the platform’s user interface may take some time.
- Auto–discovery. Some reviews also mentioned that the auto-discovery feature could be improved by making it less complex to implement.
- Documentation. The platform’s documentation is also mentioned and how it needs to be updated for a more streamlined troubleshooting experience for users.
Device42 reviews on G2
| Category | Device42 Rating |
|---|---|
| Overall | 4.7 out of 5 (47) |
| Has the product been a good partner in doing business? | 9.5 |
| Quality of Support | 9.6 |
| Ease of Admin | 8.8 |
| Ease of Use | 8.9 |
Device42 reviews on Capterra
| Category | Device42 Rating |
|---|---|
| Overall | 4.8 out of 5 (60) |
| Ease of Use | 4.8 |
| Customer Service | 4.9 |
| Features | 4.7 |
| Value for Money | 4.9 |
7. PDQ Deploy and Inventory
PDQ Deploy and Inventory can scan for IT assets and collect and keep data updated and secure. It offers patch management to ensure their performance and security. Remote access allows technicians to manage and remediate device issues even if they are far away.
PDQ Deploy & Inventory also aims to streamline IT Asset Management by allowing IT teams to target specific machines for software updates, automate deployments, and track assets. The platform helps maintain up-to-date asset records while ensuring device management, even for on-prem or VPN-connected devices.
Use cases:
- Inventory automation. PDQ Deploy and Inventory enables IT teams and organizations to automate inventory processes, streamlining asset management and reducing manual tasks.
- Reporting. The platform also helps collate crucial asset metrics that users can run automatically on schedules for later distribution.
- Targeted deployments. Users can integrate with PDQ Deploy to target specific PDQ Inventory collections for scheduled, recurring software deployments.
Shortcomings:
- User interface. Some PDQ Deploy & Inventory users said that the platform’s user interface could be improved by making it more modern and simplified.
- Error messages. Some users mentioned that error messages could be clearer and less vague, especially when communicating deployment failures.
- Learning curve. Familiarizing the platform can be an issue for some, especially in complex installations.
PDQ Deployment and Inventory reviews on G2
| Category | PDQ Deployment and Inventory Rating |
|---|---|
| Overall | 4.9 out of 5 (267) |
| Has the product been a good partner in doing business? | 9.7 |
| Quality of Support | 9.5 |
| Ease of Admin | 9.5 |
| Ease of Use | 9.5 |
PDQ Deployment and Inventory reviews on Capterra
| Category | PDQ Deployment and Inventory Rating |
|---|---|
| Overall | 4.8 out of 5 (341) |
| Ease of Use | 4.7 |
| Customer Service | 4.7 |
| Features | 4.7 |
| Value for Money | 4.8 |
8. Oomnitza
Oomnitza is a cloud-native ITAM that consolidates all the tools needed to track an asset throughout its lifecycle. It can automate workflows to reduce the load on an organization’s IT team and free them up to work on more strategic tasks.
Oomnitza focuses on Enterprise Technology Management (ETM) tools that offer solutions for IT asset management, providing organizations with the tools and visibility they need to optimize their operations. This allows IT teams and organizations to improve their IT efficiency, reduce security risk and compliance issues, and more.
Use cases:
- Inventory management. Oomnitza offers inventory management by providing visibility and automation across an organization’s technology assets.
- Integrations. The platform integrates with out-of-the-box tools to streamline data aggregation and asset management efficiency.
- CMBD enrichment. Oomnitza’s CMDB enrichment capabilities help with data accuracy in existing Configuration Management Databases by aggregating and normalizing asset information from multiple sources.
Shortcomings:
- Bulk–delete unavailability. Some Oomnitza users have noted several essential features the platform lacks as an ITAM tool for many assets, specifically the bulk-delete option.
- Navigation. Because of a steep learning curve, getting used to navigating the platform could take time.
- Support. There are also instances that support can be a little hard to reach due to time zone differences.
Oomnitza reviews on G2
| Category | Oomnitza Rating |
|---|---|
| Overall | 4.6 out of 5 (133) |
| Has the product been a good partner in doing business? | 9.5 |
| Quality of Support | 9.5 |
| Ease of Admin | 8.6 |
| Ease of Use | 8.7 |
Oomnitza reviews on Capterra
| Category | Oomnitza Rating |
|---|---|
| Overall | 4.4 out of 5 (8) |
| Ease of Use | 3.9 |
| Customer Service | 4.8 |
| Features | 4.3 |
| Value for Money | 4.3 |
9. GoCodes
GoCodes is a cloud-based ITAM software that provides a comprehensive view of an organization’s entire IT asset inventory, enabling more informed decision-making and strategic planning. It simplifies the tracking and management of IT assets through rugged labels, cloud software, scanner apps, and GPS tracking.
The platform is known as an industry-leading tool tracking that enables organizations and IT teams to rely on a single vendor solution for asset management; GoCodes offers asset-tracking solutions that extend beyond theft and loss prevention. The platform allows users to monitor asset depreciation and financial data, streamline record-keeping, and automate maintenance tasks.
Use cases:
- Custom data fields. GoCodes allows businesses to tailor data fields and menus to meet their specific operational needs.
- Warranty tracking. GoCodes also enables users to track warranties and service records for their assets, facilitating life cycle management.
- Kitting. The platform’s kitting feature allows organizations to group and organize their tools, simplifying inventory management and ensuring easy on-demand access to related assets.
Shortcomings:
- Reporting. Some GoCodes users said customization can be improved by making it more customizable.
- Integrations. The platform could also integrate with more third-party tools to enhance functionality.
- Customer support. GoCodes users noted that customer support could be improved to enhance users’ troubleshooting experiences.
GoCodes reviews on G2
| Category | GoCodes Rating |
|---|---|
| Overall | 4.6 out of 5 (24) |
| Has the product been a good partner in doing business? | 9.6 |
| Quality of Support | 9.2 |
| Ease of Admin | 9.5 |
| Ease of Use | 9.1 |
GoCodes reviews on Capterra
| Category | GoCodes Rating |
|---|---|
| Overall | 4.4 out of 5 (241) |
| Ease of Use | 4.4 |
| Customer Service | 4.4 |
| Features | 4.1 |
| Value for Money | 4.3 |
10. Lansweeper
Lansweeper is an ITAM solution that centralizes asset data, allowing users to monitor hardware and software in their IT environment. It consolidates key IT inventory tools such as license management, network discovery, and software distribution. Lansweeper aims to provide complete network discovery and asset management capabilities for users.
The platform automatically identifies and scans all IT assets connected to the network, providing detailed information beyond surface-level data. Users can customize discovery processes to suit their specific requirements and integrate with external data sources for streamlined asset tracking and operations.
Use cases:
- Automated asset discovery. Lansweeper automates the discovery of all assets in an organization’s technology environment, providing real-time visibility.
- Risk mitigation. The platform also focuses on security by identifying unmanaged assets and vulnerabilities.
- Compliance audit. Lansweeper aims to maintain compliance with regulatory standards by tracking asset lifecycles and identifying underutilized resources.
Shortcomings:
- Reporting. The reporting feature could be enhanced by making it faster and less complex, especially on metrics for on-premise instances.
- Support. Users also highlighted some feedback about the platform’s support, with some expressing a desire for improved communication channels besides email.
- User interface. According to some users, Lansweeper’s user interface could be improved by being more intuitive and updated with UI standards.
Lansweeper reviews on G2
| Category | Lansweeper Rating |
|---|---|
| Overall | 4.4 out of 5 (57) |
| Has the product been a good partner in doing business? | 9.2 |
| Quality of Support | 8.8 |
| Ease of Admin | 9.0 |
| Ease of Use | 8.7 |
Lansweeper reviews on Capterra
| Category | Lansweeper Rating |
|---|---|
| Overall | 4.5 out of 5 (62) |
| Ease of Use | 4.5 |
| Customer Service | 4.2 |
| Features | 4.6 |
| Value for Money | 4.6 |
Final scores and summaries of IT asset management software
| Vendor | Final Score | Summary |
| NinjaOne | 3.179 | NinjaOne is a modern unified IT management solution with ITAM capabilities to track IT assets remotely from a single console. |
| PDQ Deployment and Inventory | 2.128 | PDQ Deployment and Inventory scans for IT assets collect data, and keeps the assets updated and secure. |
| Pulseway | 1.877 | Pulseway is an RMM solution with ITAM capabilities that provides real-time monitoring and management of IT assets. |
| GoCodes | 1.688 | GoCodes is a cloud-based ITAM software that provides a comprehensive view of an organization’s entire IT asset inventory. |
| Device42 | 1.655 | Device42 is a comprehensive ITAM software that scans for assets and monitors an organization’s IT infrastructure. |
| Oomnitza | 1.644 | Oomnitza is a cloud-native ITAM that consolidates all the tools you need to track an asset throughout its lifecycle. |
| ServiceNow IT Asset Manager | 1.552 | ServiceNow is an ITAM platform that allows users to manage physical, virtual, and cloud IT assets from a single console. |
| Lansweeper | 1.499 | Lansweeper is an ITAM solution that centralizes asset data, allowing users to monitor hardware and software in their IT environment. |
| Manage Engine Asset Explorer | 1.432 | ManageEngine Asset Explorer is an ITAM software best known for its comprehensive reporting and robust tracking tools. |
| InvGate Insight | 1.4 | InvGate Insight is an ITAM platform that tracks on-premise and cloud-based IT asset status and centralizes data from multiple sources. |
Our rankings formula
To derive the final score for each vendor, we employed a weighted formula that takes into account various metrics. Here’s how it breaks down:
Final Score = w1 * G2 Overall Star Rating + w2 * Capterra Overall Star Rating + w3 * G2 Likelihood to Recommend + w4 * Capterra Customer Service + w5 * G2 Total Number of Reviews (Scaled) + w6 * Capterra Total Number of Reviews (Scaled) + Other Factors
Where:
w1 = 0.15 (Weight for G2 Overall Star Rating)
w2 = 0.15 (Weight for Capterra Overall Star Rating)
w3 = 0.2 (Weight for G2 Likelihood to Recommend)
w4 = 0.2 (Weight for Capterra Customer Service)
w5 = 0.1 (Weight for G2 Total Number of Reviews, Scaled)
w6 = 0.1 (Weight for Capterra Total Number of Reviews, Scaled)
Other Factors include additional metrics like ease of use, each multiplied by their corresponding weights:
w7 = 0.05 (Weight for G2 Ease of Use)
w8 = 0.05 (Weight for Capterra Ease of Use)
Keep track of all your IT assets
ITAM software helps organizations track and manage their IT assets, ensuring optimal health and performance throughout their lifecycle. This is why finding an ITAM solution that best addresses your business’s unique requirements requires thorough research. While this can be cumbersome, this blog should ease your exploration of an ideal ITAM vendor.
Aside from that, a hands-on experience with the ITAM software you’re considering can help make the decision easier. Take advantage of free trials some of the mentioned providers offer. You can also watch a demo to understand the ITAM solution you plan to deploy. Once you understand the features you need in your ITAM solution, it will be easier to decide which solution is right for your organization.
