Are you looking for the best remote access software? As more businesses transition to remote workforces, the need for secure remote access, remote support, and device management has never been greater.
You’re in luck. This article lists the top remote access solutions based on scores from G2 and Capterra. This comprehensive guide also discusses secure remote access tools and what they can offer your business.
Table of Contents
What is secure remote access software?
Remote access tools consist of tools and software that provide access to computers and devices anywhere. This helps organizations to easily enable authorized access to devices so that remote support and management can be executed. Remote access software is the key to establishing secure remote control of offsite devices.
What to consider when choosing the right remote access software?
Determining which remote access solution to choose and incorporate into your IT environment can be challenging. Here are some major elements to factor into your decision:
Security
Arguably, security is the top consideration when choosing the best remote access software. Look for software vendors that offer robust encryption protocols, such as AES encryption, to protect data transmission between devices. You may also want to consider remote access tools that use multi-factor authentication (MFA) as an additional layer of security.
Ease of use
Secure remote access tools should be quick so that less time is spent trying to access the endpoint and more time is spent supporting and maintaining your computers. NinjaOne offers a remote access solution that makes it easy for you to take control of your organization’s endpoints.
Integrates with existing IT environment
Implementing remote access solutions that integrate well with your existing tools allows IT teams to deploy the software faster. It makes using it more efficient alongside other functions such as help desk software or remote monitoring. Trying to incorporate new software that doesn’t integrate with your current software can cause downtime or disrupt IT operational workflows.
Reliability
A well-performing secure remote access tool is dependable and efficient. Choose remote access software that you can rely on to access and manage devices wherever they’re located quickly. Unstable connections block progress and can cause frustration, impacting end-user satisfaction and productivity.
Scalability
As your business grows, so does your IT environment. The best remote access software for your business is flexible enough to accommodate changes in your business needs. Scalable software also lowers costs since it removes the need to switch to a different platform with more powerful capabilities.
Excellent quality of support
When choosing a remote access software provider, opt for one that has a proven track record of providing excellent customer service. Being able to talk to friendly and knowledgeable support personnel makes it easy to resolve any issues. World-class support responds quickly to tickets, making finding answers to questions or solutions easy and convenient.
Use cases for secure remote access solutions
Remote access software enables employees to work more flexibly and efficiently, regardless of location. IT support teams utilize remote access solutions to provide a secure remote connection to access remote workstations and servers, allowing them to resolve problems at any time. Here are some key use cases for remote access solutions that highlight the value and versatility they provide to any business:.
Managing remote workforces
One of the most common use cases for remote access is by IT teams and MSPs to monitor and manage the devices of employees who work from home or any location outside the traditional office environment.
Remote access tools enable IT support teams to connect to remote devices and access files and applications without traveling to the device’s physical location. These secure remote access solutions offer flexibility, enabling remote collaboration and reducing travel costs.
IT support
Remote access tools are invaluable for IT support teams. They allow them to troubleshoot and resolve issues on employees’ computers, servers, or network devices remotely. This capability significantly reduces downtime and eliminates the need for physical presence, making IT support more responsive and efficient.
Disaster recovery and business continuity
Remote access solutions are critical for business continuity plans in the event of a disaster or unexpected disruption, such as a natural disaster or a pandemic. They allow employees to continue working from safe locations, ensuring that business operations can proceed with minimal interruption.
Best practices for implementing remote access tools
As remote work steadily increases, it’s essential to have the right tools to control your organization’s computer system. A secure remote access solution enables you to quickly resolve any device or network issues, manage devices, and support continual business operations. To make the most of remote access, read our extensive guide on remote access best practices.
That said, here are some best practices to consider:
1. Choose a reputable provider
There are many options for remote access software on the market, so analyzing the strengths and features of the top vendors will ensure smooth implementation.
2. Keep systems and software up-to-date
Regularly updating operating systems, applications, and remote access tools is essential to protecting against security vulnerabilities. Cyber attackers often exploit known software vulnerabilities; thus, keeping everything updated minimizes the risks. Patch management also goes a long way toward keeping your remote access tools secure.
3. Use session logging
Maintaining logs of remote access sessions, including user identities, activity, IP addresses, and timestamps, allows for auditing and monitoring unusual access patterns. This practice helps identify potential security breaches early.
4. Integrate with a comprehensive endpoint management platform
Endpoint management integrations consolidate all the tools that IT support teams need to access devices and resolve issues remotely. This makes it easier and faster for technicians to do their work.
Best secure remote access software solutions
All G2 & Capterra scores were taken on October 2024.
1. NinjaOne
NinjaOne simplifies IT operations for IT and MSP teams with a unified IT management platform that simplifies IT operations with a comprehensive suite of tools. As an industry leader, NinjaOne stands out for its ease of use and #1 ranked customer support.
As remote access software, NinjaOne offers a fast connection to endpoint devices and secure and stable control of devices, regardless of their location. With built-in remote access capabilities, technicians can swiftly connect to end-user devices to troubleshoot issues without disruption or downtime.
In addition, NinjaOne offers seamless integrations with leading third-party remote control tools, giving users a wide range of choices for remote access.
Strengths of NinjaOne:
- User-friendly interface: NinjaOne stands out for its intuitive user interface, which consolidates various IT management tools into one console. Its simple design makes it easy for users to navigate the platform and efficiently manage their IT assets without extensive training.
- Comprehensive endpoint management: NinjaOne supports remote access for various operating systems, including Windows, macOS, and Linux. This versatility ensures that IT teams can manage and support various devices within their organization from a single console.
- IT automation: NinjaOne’s powerful automation capabilities enable IT teams to automate routine tasks such as updating software or systems and alerts. This reduces manual interventions and frees IT teams to focus on strategic tasks.
- Patch management: NinjaOne’s automated patch management ensures that all systems are up-to-date with the latest software updates. This reduces the risk of vulnerabilities and ensures high device performance.
- Mobile device management (MDM): NinjaOne enables IT teams to manage company-owned and BYOD Android and Apple mobile devices, helping businesses of all sizes augment their mobile device security strategies.
What users say
Guillaume Frank, Head of IT at Tessi, was looking for an all-in-one endpoint management software solution that offered secure remote access tools. With NinjaOne, he and his team not only gained 100% visibility into their company’s IT network but also experienced an 86% time-reduction in software deployment.
“Remote work has become widespread, and without NinjaOne, we would have no visibility into our IT assets whatsoever,” said Frank. “When I think about how we used to work, the time and efficiency gains with NinjaOne are substantial. My team now has more time to focus on process optimization.”
Read more NinjaOne customer stories.
NinjaOne reviews on G2
| Category | NinjaOne Rating |
| Overall | 4.8 out of 5 (1,436) |
| Has the product been a good partner in doing business? | 9.6 |
| Quality of support | 9.3 |
| Ease of Admin | 9.3 |
| Ease of Use | 9.2 |
Number of 2024 G2 awards: 9
NinjaOne reviews on Capterra
| Category | NinjaOne Rating |
| Overall | 4.8 out of 5 (232) |
| Ease of Use | 4.7 |
| Customer Support | 4.7 |
| Functionality | 4.5 |
| Value for Money | 4.7 |
2. Anydesk
AnyDesk is a cloud-native remote access software that allows users to connect with and control devices from any location. This solution allows technicians to access files and troubleshoot any issues.
AnyDesk offers full access and control for desktops, servers, and devices through a smartphone or tablet. The solution is also easily customizable to suit your specific needs. By adapting the look of AnyDesk to your brand—including using your own logo and namespace—you ensure a more consistent brand experience.
Benefits:
- Cross-platform compatibility: Anydesk is compatible with Windows, Mac, and Linux systems, as well as Apple and Android mobile devices.
- Integrates with third-party apps: Third-party applications can be integrated with the Anydesk platform, giving IT teams more flexibility.
- Automation: Anydesk allows users to configure automations to execute routine tasks without needing manual intervention from technicians.
Drawbacks:
- Slow performance: Reviews say that the software can sometimes be slow.
- Complex configuration: G2 users have said that Anydesk requires complicated configurations to customize the software fully to their needs
- Unintuitive interface: Anydesk’s interface makes it challenging to navigate. Reviewers have said that some fields and features are difficult to locate.
Anydesk reviews on G2
| Category | Anydesk Rating |
| Overall | 4.5 out of 5 (1,015) |
| Has the product been a good partner in doing business? | 8.7 |
| Quality of support | 8.8 |
| Ease of Admin | 9.1 |
| Ease of Use | 9.3 |
Number of 2024 G2 awards: 9
Anydesk reviews on Capterra
| Category | Anydesk Rating |
| Overall | 4.6 out of 5 (1,727) |
| Ease of Use | 4.7 |
| Customer Support | 4.3 |
| Functionality | 4.5 |
| Value for Money | 4.5 |
3. RemotePC
RemotePC offers a secure solution for remote access, allowing users to connect to endpoint devices from anywhere. It supports various platforms, including Windows, Mac, Linux, iOS, and Android, ensuring connectivity across endpoints.
Users can use RemotePC to remotely access their computers 24/7, and it is recommended for hybrid or completely remote teams. With its always-ON remote access feature, IT teams can configure their end-user devices from anywhere, as long as the device is connected to the internet.
Benefits:
- Cross-platform compatibility: RemotePC can connect with any endpoint device, making it a flexible and comprehensive choice.
- Simple interface: According to reviews, RemotePC’s interface is simple and easy to understand.
- Easy setup: Users find that RemotePC does not require much time to implement initially.
Drawbacks:
- Slow performance: According to users, the platform can slow down when accessing applications on the remote computer.
- Remote connectivity issues: RemotePC’s remote control connection has difficulty connecting to macOS devices.
- Screen resolution problems: When connecting remotely, users find that the resolution becomes very small and can be difficult to adjust.
RemotePC reviews on G2
| Category | RemotePC Rating |
| Overall | 4.7 out of 5 (445) |
| Has the product been a good partner in doing business? | 9.4 |
| Quality of support | 9.1 |
| Ease of Admin | 9.3 |
| Ease of Use | 9.5 |
Number of 2024 G2 awards: 0
RemotePC reviews on Capterra
| Category | RemotePC Rating |
| Overall | 4.7 out of 5 (553) |
| Ease of Use | 4.7 |
| Customer Support | 4.6 |
| Functionality | 4.6 |
| Value for Money | 4.8 |
4. Getscreen.me
Getscreen.me is a remote access software that offers instant connection to any remote device from a cloud-based web browser application. It offers features like file transfer and session recording.
A browser-based remote desktop software, Getscreen.me integrates with any system and is suitable for system administration, technical support, screen sharing, and other remote work tasks. Users can choose from either a cloud version, which helps them remotely optimize network infrastructures worldwide, or a self-hosted version, which allows IT teams to connect within a local network without Internet access.
Benefits:
- Cross-platform support: Getscreen.me allows users to connect to Windows, Mac, and Linux workstations, as well as Android and Apple mobile devices.
- Simple interface: Reviews state that Getscreen.me’s interface is easy to navigate and learn.
- Third-party integrations: Getscreen.me can easily integrate with an organization’s IT management software.
Drawbacks:
- Slow performance: Users find this solution’s remote connectivity slow.
- Limited sessions: Getscreen.me has set limits for the number of remote sessions per day, which are determined by the user’s subscription.
- No mobile app: According to reviews, the Getscreen.me platform cannot be accessed on Apple or Android mobile devices yet.
Getscreen.me reviews on G2
| Category | Getscreen.me Rating |
| Overall | 4.8 out of 5 (230) |
| Has the product been a good partner in doing business? | 9.3 |
| Quality of support | 9.2 |
| Ease of Admin | 9.5 |
| Ease of Use | 9.4 |
Number of 2024 G2 awards: 0
Getscreen.me reviews on Capterra
| Category | Getscreen.me Rating |
| Overall | 4.8 out of 5 (153) |
| Ease of Use | 4.8 |
| Customer Support | 4.8 |
| Functionality | 4.8 |
| Value for Money | 4.9 |
5. RealVNC
RealVNC is a remote access software that allows users to control endpoint devices from another computer or mobile device, anywhere around the world. This solution provides a secure and reliable way to troubleshoot, access files, and manage devices.
VNC Connect, its flagship product, allows IT teams to securely access and operate any device connected to the Internet. Additional RealVNC Connect is fully configurable and offers granular control over all devices so IT pros can customize the tool to meet their specific needs and use cases.
Benefits:
- Seamless integrations: RealVNC allows for smooth integrations with third-party applications, giving IT teams more flexibility.
- Scalability: As a business grows, RealVNC can adapt to changing needs and increasing demand for remote access and support.
- Mobile device support: RealVNC allows users to access Android and Apple mobile devices remotely and can integrate with businesses’ MDM solutions.
Drawbacks:
- Login issues: Reviews state that RealVNC’s login portal is complex, so accessing the platform can take a while.
- File transfer: According to some users, RealVNC’s file transfer feature can be difficult to use.
- Complex interface: Users say that the interface needs improvement. Some configurations are difficult and require technical expertise or training to execute.
RealVNC reviews on G2
| Category | RealVNC Rating |
| Overall | 4.7 out of 5 (434) |
| Has the product been a good partner in doing business? | 9.3 |
| Quality of support | 9.1 |
| Ease of Admin | 9.2 |
| Ease of Use | 9.4 |
Number of 2024 G2 awards: 0
RealVNC reviews on Capterra
| Category | RealVNC Rating |
| Overall | 4.5 out of 5 (144) |
| Ease of Use | 4.5 |
| Customer Support | 4.2 |
| Functionality | 4.4 |
| Value for Money | 4.4 |
6. EV Reach
EV Reach by Easy Vista is a remote access software that allows technicians to connect to remote endpoints and remotely control these devices. This platform allows IT professionals to troubleshoot and support a distributed workforce efficiently and securely.
An end-to-end proactive and predictive tool, EV Reach’s process automation technology enables IT teams worldwide to fix issues and vulnerabilities before they significantly impact business operations. The tool can be used for remote admin tasks, systems management, IT management, and IT support.
Benefits:
- Automation: EV Reach allows users to automate routine tasks to reduce manual workloads and free up IT professionals to work on other tasks.
- Monitoring and reporting: By generating comprehensive reports, users can gain visibility into their IT environment and monitor device performance and health.
- Software management: EV Reach can remotely deploy software or push out software updates.
Drawbacks:
- Setup: According to EV Reach reviews, the onboarding process is not thorough enough so the learning curve can be steep.
- Complex interface: Users find navigating EV Reach’s platform difficult, which can impact IT efficiency.
- Linux support: EV Reach does not work with Linux devices, limiting its remote access capabilities.
EV Reach reviews on G2
| Category | EV Reach Rating |
| Overall | 4.5 out of 5 (355) |
| Has the product been a good partner in doing business? | 9.0 |
| Quality of support | 8.9 |
| Ease of Admin | 8.9 |
| Ease of Use | 8.9 |
Number of 2024 G2 awards: 0
EV Reach reviews on Capterra
| Category | EV Reach Rating |
| Overall | 4.6 out of 5 (133) |
| Ease of Use | 4.5 |
| Customer Support | 4.6 |
| Functionality | 4.6 |
| Value for Money | 4.6 |
Comparison of best secure remote access software for IT professionals (G2)
| Category | NinjaOne | Anydesk | RemotePC | Getscreen.me | RealVNC | EV Reach |
| Overall | 4.8 out of 5 (1,436) | 4.5 out of 5 (1,015) | 4.7 out of 5 (445) | 4.8 out of 5 (230) | 4.7 out of 5 (434) | 4.5 out of 5 (355) |
| Ease of Use | 9.6 | 8.7 | 9.4 | 9.3 | 9.3 | 9.0 |
| Customer Service | 9.3 | 8.8 | 9.1 | 9.2 | 9.1 | 8.9 |
| Features | 9.3 | 9.1 | 9.3 | 9.5 | 9.2 | 8.9 |
| Value for Money | 9.2 | 9.3 | 9.5 | 9.4 | 9.4 | 8.9 |
| No of G2 Awards | 9 | 9 | 0 | 0 | 0 | 0 |
Comparison of best secure remote access software for IT professionals (Capterra)
| Category | NinjaOne | Anydesk | RemotePC | Getscreen.me | RealVNC | EV Reach |
| Overall | 4.8 out of 5 (232) | 4.6 out of 5 (1,727) | 4.7 out of 5 (553) | 4.8 out of 5 (153) | 4.5 out of 5 (144) | 4.6 out of 5 (133) |
| Ease of Use | 4.7 | 4.7 | 4.7 | 4.8 | 4.5 | 4.5 |
| Customer Support | 4.7 | 4.3 | 4.6 | 4.8 | 4.2 | 4.6 |
| Functionality | 4.5 | 4.5 | 4.6 | 4.8 | 4.4 | 4.6 |
| Value for Money | 4.7 | 4.5 | 4.8 | 4.9 | 4.4 | 4.6 |
Get started with NinjaOne’s secure remote access software
NinjaOne Remote is one-click remote control software that gives you quick remote access to your endpoints, making it easy to manage your organization’s devices. With a single click, you can easily and seamlessly connect to a remote device and resolve issues—no matter where you are in the world. The best part? NinjaOne Remote comes with multiple out-of-box features, from command windows to multi-screen control, so you have all the tools you need from the get-go.
If you’re ready, request a free quote, sign up for a 14-day free trial, or watch a demo.
