From remote desktop to endpoint security, what solutions are IT professionals relying on most to power their businesses and keep their teams efficient and ahead?
To find out, we pulled ratings from G2 and Capterra for 90+ products across 9 different software categories. The result is this guide full of comparison charts, highlighting how individual products stack up against one another in terms of overall satisfaction, usability, and quality of support. The hope is these charts provide systems administrators with a helpful starting point for researching their many (and growing) options, so sysadmins can get the best sysadmin tools.
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What the guide covers
Product ratings:
- G2’s Top 10 Overall IT Management Products
- Endpoint Monitoring & Management ratings
- Software and Patch Management ratings
- IT Asset Management ratings
- Service Desk ratings
- Remote Desktop ratings
- Cloud Backup ratings
- Network Monitoring ratings
- Endpoint Detection and Response ratings
Product Ratings
Before we dive in, a few quick notes regarding our methodology and the purpose of this guide.
- Sources: The following ratings were collected from third-party review sites G2 and Capterra in November 2023.
- What “–” indicates: The particular data point was either unavailable at the time of our collection, or the product did not meet our cutoff of having five or more reviews.
- These lists are obviously not comprehensive: The IT software market contains many tools not seen here. Creating a truly exhaustive list is an undertaking left to more adventurous souls. We have simply done our best to include the major players in each category that are geared specifically toward IT professionals, and that have a minimum of review data available. (at least five reviews)
- How to best use this guide: This guide is not meant to be the final word on the value of these solutions. Many factors go into choosing the right software. User ratings are just one. Therefore, this guide primarily serves as a jumping-off point for additional research.
TOP 10 OVERALL IT MANAGEMENT PRODUCTS
IT management has a number of functionalities under its umbrella, many of which we’ll be breaking down in full detail in the following product ratings. But in the table below, you’ll find G2’s Top 20 Best IT Management Products.
| G2 | Capterra | ||||||||
| Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | |
| 1 | Veeam | 4.6 | 9.4 | 8.7 | 9.0 | 8.9 | 4.8 | 4.6 | 4.5 |
| 2 | Redstor Backup and Archiving | 4.6 | 9.1 | 9.2 | 9.2 | 9.2 | – | – | – |
| 3 | NinjaOne | 4.8 | 9.1 | 9.3 | 9.3 | 9.4 | 4.8 | 4.8 | 4.8 |
| 4 | Druva | 4.6 | 9.3 | 9.2 | 9.2 | 9.3 | 4.7 | 4.6 | 4.7 |
| 5 | Freshservice | 4.6 | 8.9 | 8.8 | 9.2 | 9.1 | 4.5 | 4.5 | 4.6 |
| 6 | Carbonite Server | 4.5 | 9.1 | 8.6 | 8.7 | 8.5 | 4.3 | 4.2 | 4.0 |
| 7 | Appian | 4.5 | 8.7 | 8.5 | 8.7 | 8.5 | 4.2 | 4.2 | 4.3 |
| 8 | ClickUp | 4.7 | 8.5 | 8.2 | 8.5 | 8.9 | 4.7 | 4.4 | 4.6 |
| 9 | ServiceNow | 4.3 | 8.8 | 8.2 | 8.4 | 8.5 | 4.5 | 4.2 | 4.3 |
| 10 | PagerDuty | 4.5 | 9.1 | 8.2 | 8.6 | 8.9 | 4.6 | 4.3 | 4.4 |
ENDPOINT MONITORING & MANAGEMENT
Comparisons & Ratings
With many admins now responsible for managing an increasingly complex variety of systems and devices, the ability to centrally manage them all has become a core requirement for modern IT administration. The following are the highest-ranked endpoint management tools, with MDM solutions and tools designed specifically for Apple devices ranked in their own subgroups.
| Change from 2023 | G2 | Capterra | ||||||||
| Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | |||
| – | 1 | NinjaOne | 4.8 | 9.1 | 9.3 | 9.3 | 9.4 | 4.8 | 4.8 | 4.8 |
| New | 2 | Atera | 4.6 | 8.9 | 9.1 | 9.2 | 9.0 | 4.6 | 4.7 | 4.6 |
| ⬆️ 1 | 3 | ManageEngine Endpoint Central | 4.4 | 8.7 | 8.6 | 8.6 | 8.2 | 4.6 | 4.4 | 4.4 |
| ⬇️ 2 | 4 | Pulseway | 4.5 | 8.8 | 9.0 | 9.1 | 8.3 | 4.7 | 4.7 | 4.7 |
| New | 5 | Datto RMM (a Kaseya company) | 4.5 | 8.7 | 7.9 | 8.3 | 8.2 | 4.4 | 4.1 | 4.0 |
| New | 6 | Microsoft Intune | 4.5 | 8.9 | 8.4 | 8.6 | 8.4 | 4.6 | 4.4 | 3.9 |
| ⬇️ 4 | 7 | GoTo Resolve (formerly GoToAssist) | 4.4 | 9.1 | 8.9 | 9.0 | 8.7 | 4.5 | 4.5 | 4.1 |
| ⬇️ 1 | 8 | Ivanti Neurons for UEM | 4.2 | 8.7 | 8.2 | 8.7 | 8.5 | – | – | – |
| ⬇️ 3 | 9 | HCL BigFix | 4.4 | 9.2 | 7.7 | 8.3 | 9.2 | – | – | – |
Mobile Device Management (MDM)
| Change from 2023 | G2 | Capterra | ||||||||
| Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | ||
| New | 1 | AirDroid Business | 4.8 | 9.3 | 9.2 | 9.3 | 9.3 | 4.8 | 4.8 | 4.5 |
| ⬇️ 1 | 2 | Scalefusion (formerly MobiLock Pro) | 4.7 | 9.1 | 8.5 | 8.9 | 9.7 | 4.8 | 4.7 | 5.0 |
| ⬇️ 1 | 3 | Hexnode UEM | 4.6 | 9.1 | 9.0 | 9.0 | 9.3 | 4.7 | 4.6 | 4.8 |
| – | 4 | Miradore | 4.6 | 9.0 | 8.9 | 9.1 | 9.3 | 4.4 | 4.3 | 4.4 |
| ⬇️ 2 | 5 | Esper | 4.5 | 8.9 | 8.7 | 9.0 | 9.0 | 4.6 | 4.6 | 4.3 |
| ⬇️ 1 | 6 | ManageEngine Mobile Device Manager Plus | 4.5 | 9.0 | 8.5 | 8.4 | 8.6 | 4.6 | 4.4 | 4.5 |
Apple Device Management
| Change from 2023 | G2 | Capterra | ||||||||
| Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | ||
| – | 1 | Kandji | 4.7 | 9.2 | 9.5 | 9.4 | 9.6 | 4.9 | 4.9 | 4.9 |
| – | 2 | Jamf Pro | 4.7 | 9.2 | 8.8 | 8.8 | 9.0 | 4.7 | 4.4 | 4.7 |
| – | 3 | datajar.mobi | 4.7 | 9.4 | 8.9 | 9.5 | 9.8 | – | – | – |
| – | 4 | Addigy | 4.5 | 9.0 | 8.3 | 8.2 | 8.9 | 4.7 | 4.2 | 4.6 |
SOFTWARE AND PATCH MANAGEMENT
Comparisons & Ratings
Keeping operating systems and 3rd-party applications patched and protected against the latest vulnerabilities is a critical but time-consuming responsibility. These solutions automate the process and can help admins deploy and uninstall applications, as well.
| Change from 2023 | G2 | Capterra | ||||||||
| Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | ||
| New | 1 | Patch My PC | 4.9 | 9.4 | 9.4 | 9.4 | 9.8 | 4.9 | 4.8 | 5.0 |
| ⬇️ 1 | 2 | PDQ Deploy & Inventory | 4.9 | 9.4 | 9.5 | 9.5 | 9.5 | 4.8 | 4.7 | 4.8 |
| ⬆️ 1 | 3 | Action1 | 4.9 | 9.4 | 9.2 | 9.6 | 9.8 | 4.9 | 4.8 | 4.9 |
| ⬇️ 2 | 4 | NinjaOne | 4.8 | 9.1 | 9.3 | 9.3 | 9.4 | 4.8 | 4.8 | 4.8 |
| ⬆️ 3 | 5 | Automox | 4.5 | 8.6 | 9.3 | 9.0 | 9.1 | 4.8 | 4.8 | 4.9 |
| ⬇️ 1 | 6 | Syxsense | 4.5 | 9.0 | 8.4 | 8.6 | 8.8 | 4.6 | 4.5 | 4.7 |
| ⬇️ 4 | 7 | Atera | 4.6 | 8.9 | 9.1 | 9.2 | 9.0 | 4.6 | 4.7 | 4.6 |
| ⬇️ 1 | 8 | Pulseway | 4.5 | 8.9 | 9.0 | 9.1 | 8.3 | 4.7 | 4.7 | 4.7 |
| ⬇️ 3 | 9 | Tenable Nessus | 4.5 | 9.0 | 8.7 | 8.9 | 8.4 | 4.7 | 4.6 | 4.4 |
| New | 10 | Datto RMM (a Kaseya company) | 4.5 | 8.7 | 7.9 | 8.3 | 8.2 | 4.4 | 4.1 | 4.0 |
| ⬇️ 2 | 11 | ManageEngine Patch Manager Plus | 4.4 | 9.2 | 8.9 | 8.8 | 8.5 | 4.6 | 4.4 | 4.4 |
| 12 | Ivanti UEM | 4.2 | 8.7 | 8.2 | 8.7 | 8.5 | – | – | – |
IT ASSET MANAGEMENT
Comparisons & Ratings
You can’t secure or manage what you can’t see. That’s why it’s important for admins to leverage software that can discover, track, and provide real-time insights on all their IT assets.
| Change from 2023 | G2 | Capterra | ||||||||
| Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | ||
| – | 1 | PDQ Deploy & Inventory | 4.9 | 9.4 | 9.5 | 9.5 | 9.5 | 4.8 | 4.7 | 4.8 |
| ⬆️ 1 | 2 | NinjaOne | 4.8 | 9.1 | 9.3 | 9.3 | 9.4 | 4.8 | 4.8 | 4.8 |
| ⬆️ 6 | 3 | Setyl | 4.8 | 9.7 | 9.0 | 8.9 | 9.4 | 5.0 | 4.9 | 5.0 |
| New | 4 | Device42 | 4.7 | 9.0 | 8.6 | 8.9 | 9.6 | 4.9 | 4.8 | 5.0 |
| – | 5 | ScalePad | 4.6 | 9.0 | 9.3 | 9.4 | 9.0 | 4.5 | 4.8 | 4.5 |
| ⬇️ 2 | 6 | Oomnitza | 4.6 | 8.9 | 8.1 | 8.7 | 9.5 | 4.4 | 3.9 | 4.8 |
| ⬇️ 5 | 7 | Genuity | 4.7 | 8.9 | 9.4 | 9.4 | 8.8 | – | – | – |
| ⬇️ 2 | 8 | Sassafras AllSight | 4.7 | 9.7 | 8.9 | 9.2 | 9.5 | – | – | – |
| New | 9 | Proactivanet | 4.7 | 9.2 | 8.4 | 9.2 | 9.5 | – | – | – |
| New | 10 | ServiceNow IT Asset Management | 4.5 | 8.8 | 8.7 | 8.6 | 8.7 | – | – | – |
SERVICE DESK
Comparisons & Ratings
The right service desk software can save IT technicians’ time and result in improved end-user experiences.
| Change from 2023 | G2 | Capterra | ||||||||
| Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | ||
| New | 1 | Rezolve.ai | 4.8 | 9.2 | 9.3 | 9.6 | 9.7 | 4.8 | 5.0 | 4.9 |
| – | 2 | Splashtop SOS | 4.8 | 9.6 | 9.4 | 9.5 | 9.5 | – | – | – |
| – | 3 | Halp | 4.7 | 9.2 | 9.3 | 9.5 | 9.5 | – | –- | – |
| ⬇️ 3 | 4 | Halo Service Desk | 4.6 | 8.7 | 8.0 | 9.5 | 9.5 | 4.9 | 4.9 | 5.0 |
| New | 5 | 4me | 4.6 | 8.9 | 8.5 | 9.1 | 9.2 | 4.7 | 4.7 | 4.8 |
| – | 6 | Freshservice | 4.6 | 8.9 | 8.8 | 9.2 | 9.1 | 4.5 | 4.5 | 4.6 |
| – | 7 | SysAid | 4.5 | 8.9 | 8.4 | 8.9 | 9.0 | 4.6 | 4.5 | 4.5 |
| ⬆️ 1 | 8 | ServiceNow | 4.3 | 8.8 | 8.2 | 8.4 | 8.5 | 4.5 | 4.2 | 4.3 |
| ⬆️ 1 | 9 | SolarWinds Service Desk | 4.3 | 8.6 | 8.7 | 9.0 | 9.0 | 4.6 | 4.6 | 4.7 |
| ⬆️ 3 | 10 | ManageEngine Service Desk Plus | 4.2 | 8.6 | 8.0 | 8.5 | 8.1 | 4.4 | 4.3 | 4.2 |
| ⬆️ 1 | 11 | Salesforce Service Cloud | 4.3 | 8.6 | 7.7 | 8.2 | 8.2 | 4.5 | 4.1 | 4.2 |
| ⬇️ 4 | 12 | Zoho Desk | 4.4 | 8.7 | 8.2 | 8.5 | 8.3 | 4.5 | 4.4 | 4.3 |
| ⬇️ 2 | 13 | Zendesk | 4.3 | 8.6 | 7.9 | 8.5 | 8.3 | 4.4 | 4.3 | 4.3 |
REMOTE DESKTOP
Comparisons & Ratings
Remote desktop solutions play a critical role in modern IT management, offering admins the ability to gain quick and reliable remote access to machines for hands-on troubleshooting and more.
| Change from 2023 | G2 | Capterra | ||||||||
| Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | ||
| – | 1 | Splashtop | 4.8 | 9.7 | 9.4 | 9.8 | 9.5 | 4.8 | 4.8 | 4.7 |
| New | 2 | Getscreen.me | 4.8 | 9.4 | 9.5 | 9.5 | 9.3 | 4.8 | 4.8 | 4.8 |
| New | 3 | ISL Online | 4.6 | 8.8 | 9.0 | 9.2 | 9.1 | 4.8 | 4.7 | 4.7 |
| ⬇️ 2 | 4 | ConnectWise ScreenConnect | 4.7 | 9.3 | 8.9 | 9.3 | 8.8 | 4.7 | 4.6 | 4.5 |
| ⬆️ 1 | 5 | RemotePC by iDrive | 4.7 | 9.3 | 9.2 | 9.5 | 9.1 | 4.7 | 4.7 | 4.6 |
| ⬇️ 3 | 6 | BeyondTrust Remote Support (formerly Bomgar) | 4.7 | 9.4 | 8.7 | 9.3 | 9.3 | 4.6 | 4.5 | 4.5 |
| ⬇️ 3 | 7 | RealVNC | 4.7 | 9.3 | 9.0 | 9.3 | 9.1 | 4.5 | 4.6 | 4.2 |
| ⬆️ 3 | 8 | Devolutions Remote Desktop Manager | 4.7 | 9.3 | 9.0 | 9.0 | 9.0 | 4.5 | 4.4 | 4.4 |
| ⬇️ 2 | 9 | Zoho Assist | 4.6 | 9.1 | 9.3 | 9.2 | 8.8 | 4.7 | 4.7 | 4.6 |
| ⬇️ 2 | 10 | AnyDesk | 4.5 | 9.2 | 9.3 | 9.3 | 8.8 | 4.6 | 4.7 | 4.3 |
| ⬇️ 2 | 11 | TeamViewer | 4.4 | 9.1 | 9.0 | 9.1 | 8.6 | 4.7 | 4.6 | 4.3 |
| ⬇️ 1 | 12 | GoTo Resolve (formerly GoToAssist) | 4.4 | 9.1 | 8.9 | 9.0 | 8.7 | 4.5 | 4.5 | 4.1 |
| ⬇️ 3 | 13 | LogMeIn Pro | 4.4 | 9.2 | 9.4 | 9.2 | 8.4 | 4.4 | 4.3 | 4.1 |
| ⬇️ 2 | 14 | Solarwinds DameWare | 4.2 | 8.7 | 8.4 | 8.7 | 8.3 | 4.5 | 4.4 | 4.3 |
CLOUD BACKUP
Comparisons & Ratings
Properly managing backup solutions has become another core IT priority, especially with the rise of ransomware and other destructive online threats. The following list focuses on cloud-based backup solutions, with a subsection for M365 backup tools.
| G2 | Capterra | |||||||||
| Change from 2023 | Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | |
| – | 1 | Veeam | 4.6 | 9.4 | 8.8 | 9.0 | 8.9 | 4.8 | 4.6 | 4.5 |
| New | 2 | Rewind Backups | 4.7 | 9.4 | 9.9 | 9.5 | 9.6 | 4.5 | 4.6 | 4.3 |
| ⬇️ 1 | 3 | Backblaze | 4.7 | 9.0 | 8.8 | 8.9 | 8.8 | 4.7 | 4.7 | 4.5 |
| ⬇️ 1 | 4 | Druva | 4.6 | 9.3 | 9.2 | 9.2 | 9.3 | 4.7 | 4.6 | 4.7 |
| New | 5 | Redstor Backup and Archiving | 4.6 | 9.1 | 9.2 | 9.2 | 9.2 | – | – | – |
| ⬇️ 2 | 6 | Barracuda Backup | 4.4 | 8.9 | 8.7 | 9.0 | 9.1 | 4.7 | 4.4 | 4.4 |
| New | 7 | IDrive Online Backup | 4.4 | 8.8 | 8.9 | 8.6 | 8.6 | 4.6 | 4.5 | 4.6 |
| ⬇️ 3 | 8 | Cove Data Protection (previously N-Able Backup) | 4.4 | 8.8 | 8.9 | 8.9 | 8.3 | 4.7 | 4.5 | 4.5 |
| ⬇️ 3 | 9 | Acronis Cyber Backup | 4.3 | 8.7 | 8.6 | 8.6 | 8.3 | 4.5 | 4.3 | 4.1 |
| ⬇️ 3 | 10 | Unitrends (a Kaseya company) | 4.2 | 8.7 | 8.2 | 8.6 | 8.6 | 4.7 | 4.1 | 4.6 |
| ⬇️ 3 | 11 | Datto SIRIS | 4.5 | 9.4 | 9.3 | 9.4 | 8.6 | 4.6 | 4.5 | 4.5 |
| ⬇️ 3 | 12 | Arcserve UDP | 4.2 | 8.6 | 7.7 | 7.9 | 8.2 | – | – | – |
| ⬇️ 3 | 13 | Carbonite | 4.0 | 8.6 | 9.0 | 8.9 | 8.1 | 4.3 | 4.2 | 4.0 |
M365 Backup
| G2 | Capterra | |||||||||
| Change from 2023 | Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | |
| – | 1 | 365 Total Backup (previously Altaro) | 4.8 | 9.5 | 9.8 | 9.9 | 9.3 | – | – | – |
| – | 2 | Veeam Backup for O365 | 4.5 | 9.0 | 8.8 | 9.1 | 8.8 | 4.9 | 4.7 | 4.6 |
| – | 3 | Acronis Cyber Backup | 4.3 | 8.7 | 8.6 | 8.6 | 8.3 | 4.5 | 4.3 | 4.1 |
| – | 4 | Datto Backupify (a Kaseya Company) | 4.5 | 9.4 | 9.3 | 9.4 | 8.6 | 4.1 | 4.1 | 3.9 |
| – | 5 | Spanning Backup (a Kaseya company) | 4.2 | 8.8 | 9.2 | 8.9 | 8.5 | 3.7 | 3.9 | 3.3 |
NETWORK MONITORING
Comparisons & Ratings
The following solutions provide additional visibility and management over SNMP devices (routers, switches, firewalls, printers, IoT devices, etc.) and more.
| G2 | Capterra | |||||||||
| Change from 2023 | Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | |
| – | 1 | Domotz | 4.8 | 9.3 | 9.3 | 9.5 | 9.5 | 5.0 | 4.9 | 5.0 |
| – | 2 | NinjaOne | 4.8 | 9.1 | 9.3 | 9.3 | 9.4 | 4.8 | 4.8 | 4.8 |
| New | 3 | Entuity | 4.7 | 9.1 | 9.2 | 9.4 | 9.3 | – | – | – |
| ⬇️ 1 | 4 | Auvik | 4.5 | 8.7 | 8.7 | 8.7 | 8.9 | 4.7 | 4.4 | 4.6 |
| ⬇️ 1 | 5 | PRTG | 4.6 | 9.1 | 8.4 | 8.5 | 8.3 | 4.6 | 4.5 | 4.3 |
| New | 6 | Atera | 4.6 | 8.9 | 9.1 | 9.2 | 9.0 | 4.6 | 4.7 | 4.6 |
| ⬇️ 1 | 7 | LogicMonitor | 4.5 | 9.1 | 8.7 | 8.7 | 9.1 | 4.6 | 4.3 | 4.6 |
| ⬇️ 1 | 8 | SolarWinds Network Performance Monitor | 4.5 | 9.0 | 8.2 | 8.8 | 8.2 | 4.6 | 4.4 | 4.3 |
| ⬇️ 4 | 9 | Nagios XI | 4.5 | 9.4 | 5.6 | 8.8 | 8.8 | 4.6 | 4.4 | 4.1 |
| ⬇️ 2 | 10 | ManageEngine OpManager | 4.5 | 9.1 | 9.2 | 8.8 | 8.7 | 4.7 | 4.6 | 4.5 |
| New | 11 | Progress WhatsUp Gold | 4.5 | 8.9 | 8.1 | 8.5 | 8.8 | 4.5 | 4.2 | 4.5 |
| ⬇️ 3 | 12 | Datadog | 4.3 | 8.7 | 8.5 | 8.2 | 8.3 | 4.6 | 4.3 | 4.3 |
| ⬇️ 3 | 13 | Zabbix | 4.3 | 8.7 | 7.4 | 7.3 | 7.9 | 4.7 | 4.0 | 4.2 |
ENDPOINT DETECTION AND RESPONSE
Comparisons & Ratings
The endpoint security landscape is crowded and constantly in flux. To keep things simple, we’ve narrowed this list to endpoint protection products.
| G2 | Capterra | |||||||||
| Change from 2023 | Rank | Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service | |
| New | 1 | Huntress | 4.8 | 9.5 | 9.6 | 9.6 | 9.7 | 4.9 | 4.8 | 5.0 |
| ⬇️ 1 | 2 | SentinelOne | 4.7 | 9.3 | 8.9 | 9.0 | 9.0 | 4.9 | 4.5 | 4.6 |
| ⬇️ 1 | 3 | CrowdStrike Falcon | 4.7 | 9.3 | 9.2 | 9.1 | 8.9 | 4.7 | 4.4 | 4.1 |
| ⬇️ 1 | 4 | Webroot Endpoint Protection | 4.6 | 9.3 | 9.4 | 9.2 | 8.8 | 4.5 | 4.6 | 4.4 |
| ⬇️ 1 | 5 | Malwarebytes | 4.6 | 9.3 | 9.3 | 9.3 | 8.8 | 4.7 | 4.8 | 4.5 |
| ⬇️ 1 | 6 | ESET | 4.6 | 9.4 | 8.7 | 9.0 | 8.9 | 4.8 | 4.9 | 4.6 |
| ⬇️ 1 | 7 | Cisco Secure Endpoints | 4.5 | 9.2 | 9.3 | 9.2 | 9.3 | 4.7 | 4.7 | 4.1 |
| ⬇️ 1 | 8 | Sophos Intercept X | 4.6 | 9.4 | 9.2 | 9.2 | 8.6 | 4.5 | 4.4 | 4.1 |
| ⬇️ 1 | 9 | VMware Carbon Black Endpoint | 4.3 | 8.9 | 7.5 | 8.2 | 8.5 | 5.0 | 4.3 | 4.5 |
| New | 10 | Heimdal Security | 4.3 | 8.7 | 8.0 | 8.4 | 9.6 | 4.9 | 4.8 | 4.9 |
| ⬇️ 1 | 11 | Microsoft Defender for Endpoint | 4.4 | 8.6 | 8.5 | 8.6 | 8.5 | 4.7 | 4.6 | 4.1 |
| New | 12 | WatchGuard Endpoint Security | 4.4 | 8.6 | 8.5 | 8.9 | 8.4 | 4.4 | 4.4 | 4.1 |
| ⬇️ 4 | 13 | CylancePROTECT | 4.3 | 8.9 | 8.7 | 8.7 | 8.6 | 4.6 | 4.5 | 4.5 |
| ⬇️ 3 | 14 | Bitdefender GravityZone | 3.9 | 8.2 | 8.2 | 8.1 | 8.1 | 4.6 | 4.5 | 4.3 |
About NinjaOne
NinjaOne is the unified IT management platform behind thousands of IT teams worldwide. Our easy-to-use dashboard reduces IT complexity and modernizes IT management.
With NinjaOne, you get a full-service tool to help you manage your IT environment, including backup, network monitoring, ticketing, endpoint management, software deployment, patch management, and more. By condensing all of your IT management solutions into a unified IT management platform, you can prevent the adverse effects of tool sprawl and work with a single vendor for almost all of your IT management needs.
We’re proud to be ranked as the #1 remote monitoring & management solution on G2, with the highest satisfaction, usability, and quality of support scores in the category.
| G2Crowd | Capterra | ||||||
| Overall | Meets Requirements | Ease of Setup | Ease of Use | Quality of Support | Overall | Ease of Use | Customer Service |
| 4.8 | 9.3 | 9.5 | 9.4 | 9.5 | 4.8 | 4.8 | 4.8 |
Tired of cycling through disparate IT management solutions and being disappointed? Break the wheel and see for yourself why NinjaOne is different. Start your free trial.
| Find out why IT teams are switching to NinjaOne | ||
| Highest-Rated Satisfaction | Highest-Rated Ease of Use | Highest-Rated Support |
| 100% Satisfaction Score (G2) | 94% Usability Score (G2) | 95% Quality of Support Score (G2) |
Easy to use. Easy to do business with.
- No contracts, no getting locked in
- No implementation fees or hidden costs
- Free and unlimited training, support, and onboarding
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