We’ve all been there. You pull into an auto-pay parking lot or a parking meter at curbside and put your credit or debit card in to pay at the automated parking payment kiosk. If it goes off without a hitch, you’re all set and can go about your day – shopping, relaxing on the beach, taking care of business. But if there’s a snag in the process – your payment doesn’t go through, you don’t get a receipt, or you don’t get confirmation that your payment was accepted – you have to find a different place to park or you continue on your way hoping you don’t come back to a parking ticket.
Now multiply that by 20,000! That’s how many parking kiosks Flash manages, distributed across 16,000 locations worldwide. Add in Flash’s parking reservation and EV charging/reservation apps, and the Flash network is processing over 450 million driver touchpoints and over a billion transactions every year. Flash turned to NinjaOne to seamlessly manage this extensive and complex ecosystem of widely distributed parking kiosks.
Traffic jams avoided
Flash chose NinjaOne for its ability to provide deep visibility and remote access into all their kiosks. This alone saves time and money because it reduces unnecessary downtime and enables technicians to troubleshoot and resolve most issues without ever having to leave their desk. With downtime virtually eliminated, Flash is able to keep traffic flowing and customers and parking operators happy.
Seamless migration
Upon choosing NinjaOne’s automated endpoint management platform, Flash readied itself for what could be a challenging, large-scale migration. But they were pleasantly surprised by how quickly and seamlessly their migration progressed. In less than three months, with no end-user disruptions, all 20,000 endpoints were successfully migrated to the NinjaOne platform.
Real-time visibility
Flash gained real-time visibility into all their endpoints including the 20,000 kiosks from a single, intuitive dashboard. “NinjaOne allows us to ensure the system is up and running 24/7/365,” said IT Director Rory McCune. “We monitor everything in real time, from tape and ink levels to QR scanner performance and credit card readers. Owner-operators don’t have to worry about their kiosks being down because we alert them before issues impact their operations and revenue.”
Delivering massive ROI and cost savings
Flash leverages NinjaOne’s automations to streamline software deployments, system monitoring, and alerts. For software rollouts alone, automation saves Flash critical time – updates that took months with their previous provider now can be completed in days.
In addition to simplifying and automating endpoint management, NinjaOne gives Flash a lower per-kiosk price than their previous provider. Multiplied by 20,000 kiosks and counting across the globe, the savings really add up.
Flash can scale without hiring extra IT staff, bringing even more cost savings. “We can grow exponentially,” he added. “We don’t need additional technicians, because our existing ones can manage everything from their workstation.”
But wait, there’s more!
Read the full story to see how NinjaOne enabled Flash to keep traffic flowing, transform IT operations, boost efficiency, unlock more profitability, and make customers happier.
