Staying ahead in IT management means embracing innovation. For Global Tech Solutions, a leading managed service provider (MSP), growth came with a challenge: their existing remote monitoring and management (RMM) tool slowed them down.
Scaling pains: Why Global Tech needed a better RMM
Global Tech, founded by CEO Abe Brown in 2015, started as a small MSP but quickly expanded to serve thousands of healthcare, finance, and technology users. With 30,000 endpoints under management, their previous RMM from one of the ‘Big Three’ vendors simply wasn’t built to scale.
As their client base grew, the tool demanded constant manual maintenance, pulling technicians away from more strategic initiatives. Frustration mounted as excessive intervention to keep things running smoothly impeded scale. Most critically, the lack of automation meant. Global Tech had to dedicate countless hours to tasks that should have been seamless.
Brown said, “Our previous tool was a good product for where we were six years ago, but we outgrew it. It became exhaustingly manual to maintain.”
The RMM that changed everything
Global Tech knew upgrading its RMM was essential to unlocking future growth, So it turned to NinjaOne. While migrating to a new RMM can be daunting, NinjaOne’s automation-first approach made the transition seamless.
Key wins from the migration:
- ✅ 30,000 endpoints migrated in one week—without a single disruption to end users
- ✅ 3x faster patch management—freeing up technicians for strategic projects
- ✅ 100% patch compliance—without manual intervention
“NinjaOne wasn’t just an upgrade—it was a game-changer,” said Brown. “We now have a scalable, efficient solution that allows us to focus on delivering top-tier IT support.”
NinjaOne empowers MSPs to grow faster
Before switching to NinjaOne, Global Tech technicians spent valuable hours troubleshooting, patching failures and manually maintaining compliance. Their previous RMM lacked the reliability and automation needed to scale efficiently. Now, with NinjaOne’s automated patch management, compliance is seamless, freeing technicians to focus on strategic growth initiatives instead of repetitive maintenance.
Security was another critical factor. NinjaOne’s built-in Bitdefender integration transformed antivirus management, making it significantly more efficient—so much so that Adam Piazza, Head of Engineering, called it “a 10 out of 10 quality of life improvement.”
Additionally, NinjaOne’s Mobile Device Management (MDM) made securing company-issued devices effortless. Global Tech now manages 1,800+ iPads under the same security policies and plans to scale even further.
Beyond automation and security, NinjaOne’s intuitive UI has eliminated traditional RMM onboarding hurdles. Unlike legacy tools that require dedicated specialists to manage, NinjaOne enables any technician to quickly get up to speed without extensive training, ensuring business continuity and operational efficiency.
“Traditional MSPs need 3-5 people just to manage their RMM. That’s not scalable,” Piazza noted. “With NinjaOne, anyone can jump in and drive.”
The future with NinjaOne
With the right technology, Global Tech sets the standard for modern MSPs.
Brown reflected, “While others are stuck debating legacy RMMs, we’ve embraced the future. NinjaOne has helped us become more agile, efficient, and future-proof.”
Want to learn how NinjaOne can help you scale without skipping a beat? Read the full case study
