Q: What’s MSP Bento?
A: A collection of practical, bite-sized tips, tools, and tutorials we share every week. Sign up here.
With COVID-19-related public safety restrictions continuing to ramp up, this week we’re sharing more resources that can help you and your clients adjust.
This week, I want to:
Send my clients an email update re: COVID-19 [template]
If you haven’t already, now’s the time to reach out to and reassure clients, set expectations around any anticipated changes in service, and provide them with a list of things to be aware of in regards to their IT. Here’s a template to work from. Source: Reddit
Category: Client relations ?
Make sure I’m prepared for all this to last a while [list]
Have you ordered the equipment you can’t afford to see on backorder? Are you ready to accommodate all your clients going remote at once — and staying that way? This post lays out crucial questions to ask. Source: Stephen D Buyze
Category: Operations ?
Spin up a bunch of Terminal Servers for remote access — fast [how to]
Let’s just say you were dealing with a massive sudden influx of users requiring remote access. This walkthrough would help. Other options: Consider using RD Gateway or (if you’re a Ninja customer) end user sharing.
Category: Tools ?
Get my hands on training materials on staying secure while working from home [kit]
The great folks at SANS have made a bunch of their training materials available for free, including a security awareness guide and checklist.
Category: Security ?
For 2 minutes, think about anything other than coronavirus
I’m with you. Instead of yet another COVID-related piece, here’s a video of a very good dog jumping into very large leaf piles. Over and over. Enjoy.
The sound is SO SATISFYING every time pic.twitter.com/AZ7nL52Qwj
— Paul F. Tompkins (@PFTompkins) March 15, 2020
Category: Joy ?
Here’s to supporting each other. Have a good week and stay hungry.
Want a roundup of free resources like this in your inbox every Monday?
Join 500 growth-minded MSPs and sign up here.
