NinjaOne is excited to announce that we’ve been named a Champion in the Canalys RMM and PSA Leadership Matrix 2024. The matrix is determined by channel partner and Canalys analyst ratings that evaluate a vendor’s dedication to the highest level of excellence in customer service and technology over the last 12 months. NinjaOne is positioned as having the most momentum among all vendors who were evaluated (with a 67% momentum score) and was awarded one of the highest leadership scores as well (62%).
Remote Monitoring and Management (RMM) continues to be critical to operational and business success. When it’s time to decide on the right RMM solution, Canalys simplifies the decision process with reviews and analysis of RMM vendors across the market. In considering contenders, Canalys evaluates RMM providers whose solutions effectively maximize automations across their platform and offer third-party integrations for comprehensive coverage of customer needs. Sounds familiar, right? They’re describing NinjaOne!
Why have we been selected?
We’re committed to MSP success
Sal Sferlazza and Chris Materese founded NinjaOne with the mission to automate and simplify IT by managing real-time visibility, security, and control over all endpoints. They built a company culture focused on delivering value that drives efficiency and profitability for our customers. The result is a platform that is intuitive, secure, and highly scalable, empowering MSPs to deliver the best service to their customers. Your success is our success.
Today, we continue to double-down on our obsession with customer success.
- We protect and respect our MSPs’ customer relationships. We’ll never put our business ahead of that of our MSPs.
- We provide exceptional customer support, achieving a 98% CSAT score and maintaining a 30-minunte on average response time to customer support requests.
- We overinvest in customer support – as much as three times the industry average – to make sure you get everything you need out of our platform.
We never stop innovating
NinjaOne RMM is a cloud-first, endpoint management platform built with features and integrations tailored to your endpoint needs. We continuously partner with our customers and industry partners on our product roadmap. We’ve even hired MSP industry experts to truly understand your pain.
NinjaOne is dedicated to simplifying the hardest parts of IT. We’re proud of this latest recognition from Canalys but as always, we’ll never rest on our laurels. This recognition only spurs us to continue innovating and delivering the products our customers want and need.
