NinjaOne is excited to announce that we were named a 2-time winner in the SDC 2024 awards! This year, NinjaOne was named the Winner in the Service category and the Digital Transformation category. The SDC Awards recognize and reward leaders in innovation, expertise, and success of the IT industry. They focus on the products and services that are the foundation for digital transformation.
Customer success drives everything we do
Because our customers’ success is at the core of everything we do, the award for Service is particularly gratifying. Our relationship with our customers begins at the very first contact. Our goal is to ensure that every interaction with our products and support staff is easy and successful. This dedication to our customers is borne out by our 98 percent Customer Satisfaction (CSAT) score and under 30-minute average callback time. We invest 2 – 4 times more in our support infrastructure than the average B2B SaaS company does. This allows us to provide free and unlimited training, onboarding, and personalized support for every customer.
Additionally, NinjaOne products are developed with our customers to drive our public product roadmap. Our product managers are dedicated to solving our customers’ current and future IT challenges.
“At NinjaOne, we’re fully committed to our customers’ growth and success, it’s at the heart of what we do every day and is absolutely critical to our success. We take a consultative approach to supporting our customers, focusing on building and sustaining relationships in every interaction. Solving our customers’ problems is what drives us to constantly improve and innovate our product,” said Andre Schindler, General Manager, EMEA, and SVP, Global Sales, at NinjaOne.
Supporting your digital transformation
NinjaOne was recognized as the winner of SDC’s Digital Transformation award. NinjaOne’s unified endpoint management platform automates the hardest parts of IT, enabling MSPs and IT teams to work more efficiently and harden security while reducing their tech stack. The number of endpoints teams are managing grows every year and the rise of personal and company-owned mobile devices just adds to the complexity.
Enter NinjaOne. We simplify IT operations by managing and securing all endpoints so you can give your employees the tools they need to do their best work. The cloud-based NinjaOne platform is easy to learn and use whether you run a large IT team, are a one-person shop, or are an MSP managing multiple clients.
We’re always innovating to address our customers’ needs. One of our biggest product launches this year was our mobile device management (MDM) solution in June. This enables MSPs and IT teams to better monitor, manage, and secure Android and Apple mobile devices on their networks, so they can support more productive mobile workforces while reducing tech stack complexity and cost.
Looking forward to 2025
In 2024 alone, we’ve released more than 250 new features, enhancements, and products, each guided by customer feedback and built by a product management team with real-world IT experience.
While we celebrate this honor of being a two-time Winner in the 2024 SDC Awards, we’re also looking forward to 2025. The year ahead promises even more groundbreaking innovations as we continue to redefine what’s possible for our customers.
Visit our Customer Stories page to learn why IT teams everywhere are raving about NinjaOne’s automated endpoint management platform.
