November Product Updates: Mac / Linux Patching, Ticketing Enhancements

In November, NinjaOne continued to release updates at a rapid pace, with 5 releases and hotfixes delivering new functionality and greater stability to Ninja users. 5.3.7, this month’s largest release, including major new functionality for patch management and ticketing.

Introducing Mac third party application patch management

In addition to our market-leading Windows OS and third party patching capabilities, NinjaOne now includes the ability to patch over 100 third-party applications across MacOS endpoints. This new functionality gives you full control over scan schedules, update schedules, reboot options, and the ability to install applications automatically for your Mac fleet. Users can also see all pending, approved, installed, and failed patches in the software patching dashboard.

At the device level, Mac endpoints with patching enabled will now have software patching scan and update actions available for ad-hoc patching.

Supported applications include Adobe Acrobat, Safari, Dropbox, Google Chrome, Microsoft Office, Parallels, Zoom, and many more.

Mac third party patching is currently in beta, but is available to all customers on request.

Introducing Linux patch management

In November, we also added Linux patch management functionality to NinjaOne. Users will now be able to automate patch management for all supported Linux distros (CentOS, RHEL, Debian, Fedora, Ubuntu, and Oracle Linux). Users get policy-based control over scan and update schedules, approvals, and reboot options. Pending, approved, installed, and failed patches will show up in the OS patching dashboard for easy review and action.

At the device level, Linux endpoints with patching enabled will now have patch scan and update actions available for ad-hoc patch management.

Linux patching is currently in beta, but is available to all customers on request.

Linux patching

Per-org system tray

The NinjaOne system tray icon allows IT teams to give end-users the ability to create a ticket, contact support, perform pre-defined actions, and access self-help articles directly from their endpoint. Customers can now configure customized system tray icon functionality for each managed organization, allow for more personalized and targeted self-help functionality.

Technician tagging in Ticketing

Technicians may now tag other technicians within ticket responses, which will automatically send an email notification to that technician for a response. This enhancement helps make collaboration in Ninja Ticketing faster and easier.

Additional updates

In addition to the major new functionality above and a host of bug fixes and performance improvements, we also released:

  • Major UI improvements to dashboard navigation and the ‘add device’ screen
  • Improvements to the Ninja Ticketing WYSIWG editor, including more formatting options and better copy/paste functionality.
  • Changes and improvements to the Ninja Ticketing API
  • MFA requirements to establish remote connections, subject to administrative time out

To see these enhancements in action, request a free trial.

Next Steps

Empower your IT infrastructure with NinjaOne Patch Management to ensure a fortified defense against vulnerabilities and keep your systems running at their best.

Learn more about NinjaOne Patch Management, check out a live tour, or start your free trial of the NinjaOne platform.

You might also like

Ready to become an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start your 14-day trial

No credit card required, full access to all features

NinjaOne Terms & Conditions

By clicking the “I Accept” button below, you indicate your acceptance of the following legal terms as well as our Terms of Use:

  • Ownership Rights: NinjaOne owns and will continue to own all right, title, and interest in and to the script (including the copyright). NinjaOne is giving you a limited license to use the script in accordance with these legal terms.
  • Use Limitation: You may only use the script for your legitimate personal or internal business purposes, and you may not share the script with another party.
  • Republication Prohibition: Under no circumstances are you permitted to re-publish the script in any script library belonging to or under the control of any other software provider.
  • Warranty Disclaimer: The script is provided “as is” and “as available”, without warranty of any kind. NinjaOne makes no promise or guarantee that the script will be free from defects or that it will meet your specific needs or expectations.
  • Assumption of Risk: Your use of the script is at your own risk. You acknowledge that there are certain inherent risks in using the script, and you understand and assume each of those risks.
  • Waiver and Release: You will not hold NinjaOne responsible for any adverse or unintended consequences resulting from your use of the script, and you waive any legal or equitable rights or remedies you may have against NinjaOne relating to your use of the script.
  • EULA: If you are a NinjaOne customer, your use of the script is subject to the End User License Agreement applicable to you (EULA).