Metis Technology, a well-established managed service provider (MSP) headquartered in Nashville, Tennessee, has been a reliable IT support partner to businesses of various scales for over two decades. With an impressive portfolio managing over 1,300 endpoints, the company has continually demonstrated its expertise in delivering top-notch services. While their technicians had become adept at navigating their previous RMM platform over a decade, it became apparent that the tool was showing signs of aging, leading to challenges in its usability. As a forward-thinking organization, Metis Technology recognized the need to upgrade to a more advanced and user-friendly solution to further enhance its service delivery capabilities.
Why NinjaOne?
Easy to adopt UX/UI
Metis Technology’s decision to opt for NinjaOne was driven by a multitude of compelling reasons. At the forefront was NinjaOne’s impressive user-friendly interface, boasting an easy-to-adopt UX/UI design. This pivotal feature ensured a seamless transition for Metis Technology, as they were able to make the switch without encountering any significant disruptions. The technicians quickly and effortlessly familiarized themselves with the new platform, allowing them to continue delivering uninterrupted and efficient IT support to their valued clients. The ease of adoption provided by NinjaOne exemplifies its commitment to empowering businesses with practical and accessible solutions, further solidifying its status as the preferred choice for forward-thinking managed service providers like Metis Technology.
“We reviewed several RMMs. NinjaOne was the one that really impressed us.”
Tracy Mitchell, Vice President – Metis Technology
Change management made easy
Recognizing the significance of changing RMM tools for their technicians, Metis Technology prioritized a smooth and effective change management process. Collaborating closely with NinjaOne’s team, they meticulously devised a comprehensive change management plan comprising four key steps. Firstly, robust communication became the cornerstone of the plan. NinjaOne’s team maintained consistent and transparent communication with Metis Technology’s technicians throughout the entire process, keeping them informed with regular updates and promptly addressing any queries or concerns that arose.
Next, recognizing the importance of equipping their team with the necessary skills, NinjaOne’s team provided comprehensive training on the NinjaOne platform. This extensive training covered all the features, ensuring technicians were adept at utilizing the platform’s full potential. To test and fine-tune the plan, NinjaOne and Metis Technology conducted a pilot phase with a small group of technicians. This invaluable testing ground allowed them to identify and address any potential issues before the broader rollout. With the successful pilot serving as a green light, the full-scale rollout of the change management plan followed swiftly. Remarkably efficient, the technicians seamlessly adopted the new platform, ensuring uninterrupted IT support for their clients.
Thanks to the diligent execution of this comprehensive change management plan, Metis Technology smoothly transitioned to NinjaOne without encountering any major disruptions. Technicians effortlessly embraced the new platform, enabling them to continue providing unparalleled IT support to their clients without any interruptions. This achievement stands as a testament to Metis Technology’s commitment to excellence and NinjaOne’s dedication to facilitating streamlined and disruption-free transformations for their valued partners.
“As an MSP, changing your RMM tool is massively disruptive, it’s probably the hardest thing you can do. NinjaOne–the product itself, the support team–made it absolutely painless.”
Rick Mitchell, President – Metis Technology
Innovative features that drive time and cost savings
NinjaOne’s array of innovative features proved to be instrumental in driving significant time and cost savings for Metis Technology. Seeking an RMM platform that would streamline client onboarding while optimizing efficiency and resource allocation, the company found the perfect solution in NinjaOne. This versatile platform offered a range of onboarding features that directly addressed their requirements, yielding impressive results.
Active Directory integration played a pivotal role in simplifying the client onboarding process. By seamlessly importing new clients from their Active Directory, Metis Technology was able to eliminate manual data entry, saving valuable time and effort.
Additionally, the device discovery feature within NinjaOne proved invaluable in swiftly identifying and onboarding new devices on the network. Automation streamlined this process, minimizing the need for manual intervention and reducing the potential for errors, further contributing to time and resource savings.
Furthermore, NinjaOne’s script automation feature greatly improved Metis Technology’s onboarding process. With the ability to create custom scripts that automatically configured new devices and installed essential software, the company saw a substantial reduction in manual labor, freeing up their technicians to focus on more strategic tasks.
With the comprehensive suite of onboarding features offered by NinjaOne, Metis Technology successfully accelerated the client onboarding process. This newfound efficiency translated to reduced costs and resource allocation, further solidifying NinjaOne’s position as a valuable asset in optimizing operations for the forward-looking MSP.
“We’ve revolutionized our onboarding process thanks to NinjaOne. Now, it’s like an automated production line.”
Billy Murchison, Director of Operations – Metis Technology
The benefits of switching to NinjaOne
The transition to NinjaOne has been a resounding success for Metis Technology, yielding numerous benefits:
Increased Efficiency: NinjaOne’s automation features have had a transformative impact on Metis Technology’s operations, boosting overall efficiency. By automating repetitive tasks, technicians have been able to save valuable time, enabling them to redirect their focus toward more strategic and value-added endeavors.
Improved Visibility: With NinjaOne, Metis Technology has gained enhanced visibility into its IT environment. The platform’s intuitive dashboards and comprehensive reports offer a clear and concise view of all endpoints, providing real-time status updates and facilitating informed decision-making.
Reduced Costs: NinjaOne has been a catalyst in driving cost reduction for Metis Technology. The platform’s automation capabilities have translated into significant time and resource savings, resulting in lower operational expenses. Additionally, NinjaOne’s competitive pricing structure has further contributed to prudent financial management, empowering the company to make efficient use of its IT budget.
Overall, NinjaOne’s seamless integration into Metis Technology’s operations has proven a game-changer, elevating their service delivery to new heights. With increased efficiency, improved visibility, and reduced costs, Metis Technology is now better equipped to thrive in the dynamic landscape of managed service providers, solidifying its position as a leader in the industry.
