Key Points
NinjaOne PSA Integrations
- Accelo
- Autotask PSA
- ConnectWise Control
- ConnectWise Manage
- CrowdStrike
- CrowdStrike Spotlight
- DUO MFA
- Freshservice
- IT Glue
- Qualys
- Rapid7
- RepairShopr
- SentinelOne
- ServiceNow
- Tenable
- Webroot
- Zendesk
When evaluating a new remote monitoring and management platform for your business, it’s ideal when it also offers a native Professional Services Automation (PSA) solution for seamless workflow. However, if it doesn’t, or you already have an existing or preferred system in place, it’s critical that your RMM integrates smoothly with your chosen PSA system.
PSAs help MSPs manage all their business activities – from sales, marketing, and project management, to billing, accounting, and HR. While NinjaOne offers a robust proprietary PSA solution, it also provides, tight integrations with some of the leading PSA software in the market today.
NinjaOne PSA
Before we get into the integrations we support, it’s worth highlighting NinjaOne’s proprietary PSA solution. NinjaOne’s Professional Services Automation offers tools that ease the complexities of service delivery operations. Our platform’s robust strategies, incorporated in PSA, help streamline ticketing, optimize billing, simplify reporting, and more. Here are some key functionalities of NinjaOne PSA:
- Contract management for efficient administration of service types, term renewals, billing cycles, and more.
- A ticketing system that streamlines ticket creation, assignment, prioritization, and resolution.
- Time tracking to aid IT staff in logging their spent time on tasks and tickets.
- Billing and invoicing that uses automation to generate invoices, ensuring every service is accounted for.
- All-in-one ITSM that allows IT teams to monitor, fix, create tickets, and report within a single pane of glass.
- Mobile app to help you access tickets, run scripts, view alerts, manage devices, and resolve IT issues on the go.
Create a seamless management service management workflow and increase productivity.
→ See what NinjaOne PSA has to offer
NinjaOne PSA Integration Options
NinjaOne currently integrates with:
- Accelo
- Autotask PSA
- ConnectWise Control
- ConnectWise Manage
- CrowdStrike
- CrowdStrike Spotlight
- DUO MFA
- Freshservice
- IT Glue
- Qualys
- Rapid7
- RepairShopr
- SentinelOne
- ServiceNow
- Tenable
- Webroot
- Zendesk
The NinjaOne Accelo Integration
The Ninja / Accelo integrations provide our partners with:
- Automated ticket creation from triggered alerts in NinjaOne
- Device syncing from NinjaOne to Accelo
- Organization and device role mapping from NinjaOne to Accelo
- A NinjaOne quick-access link directly in Accelo
The NinjaOne Datto Autotask PSA Integration
The NinjaOne / Autotask integrations provide our partners with:
- Automated ticket creation from triggered alerts in Ninja
- Two-way ticketing sync so that alerts reset in NinjaOne, close Manage tickets, and vice-versa
- Device syncing from NinjaOne to Autotask with customizable device detail sharing
- Organization, location, and device role mapping from NinjaOne to Autotask
- NinjaOne-managed remote access from Autotask
- A NinjaOne quick-access link directly in Autotask
The NinjaOne ConnectWise Control (ScreenConnect) Integration
The NinjaOne / ConnectWise Control (ScreenConnect) integration provides our partners with:
- One-click launch from the Ninja console
- Full access to the ConnectWise ScreenConnect functionality, reporting, and interface
- Two-factor authentication and robust user permissions
- Native support for Windows, Mac, and multiple Linux distributions, essential for comprehensive PSA service delivery
The NinjaOne ConnectWise Manage Integration
The NinjaOne / ConnectWise Manage integration provides our partners with:
- Two-way ticketing sync so that alerts reset in NinjaOne, close Manage tickets, and vice-versa
- Automated ticket creation with custom ticket templates from triggered alerts in NinjaOne
- Device syncing from NinjaOne to Manage with customizable device detail sharing
- Organization, location, and device role mapping from NinjaOne to Manage
- NinjaOne-managed remote access from Manage
- A NinjaOne quick-access link directly in Manage
The NinjaOne CrowdStrike Integration
The NinjaOne / CrowdStrike integration provides our partners with:
- Automated threat response for swift quarantine actions, remediation, or ticket closure
- Report generation that shows devices’ health and compliance
- Remote session to streamline ticket resolution within PSA systems.
The NinjaOne CrowdStrike Spotlight Integration
The NinjaOne / CrowdStrike Spotlight integration provides our partners with:
- Automated ticket creation and management
- Detailed vulnerability data for a more comprehensive reporting
- Capabilities that help enhance the remediation workflow and prioritization
The NinjaOne DUO MFA Integration
The NinjaOne / DUO MFA integration provides our partners with:
- Support for multi-factor authentication, protecting essential PSA functions
- Secure technician access to the NinjaOne platform
The NinjaOne Freshservice Integration
The NinjaOne / Freshservice integration provides our partners with:
- Remote access to NinjaOne devices directly from the Freshservice sidebar
- Automated Freshservice ticket creation from NinjaOne policy conditions
The NinjaOne IT Glue Integration
The NinjaOne / IT Glue integration provides our partners with:
- Automatic syncing of endpoint and asset data from NinjaOne into IT Glue
- Automated documentation to maintain up-to-date asset details for PSA
- Access to full device context for faster issue resolution
The NinjaOne Qualys Integration
The NinjaOne / Qualys integration provides our partners with:
- Centralized vulnerability visibility in the NinjaOne console
- Streamlined incident and ticket creation from vulnerability data
- Enhanced reporting and compliance readiness through integrated scan results
The NinjaOne Rapid7 Integration
The NinjaOne / Rapid7 integration provides our partners with:
- Device syncing from NinjaOne to Rapid7
- Support for reporting and remediation planning in PSA platforms
- Improved asset visibility across IT and security systems
The NinjaOne RepairShopr Integration
The NinjaOne / RepairShopr integrations provide our partners with:
- One-click ticket creation from triggered alerts in NinjaOne
- Device syncing from NinjaOne to RepairShopr
- Organization and device role mapping from NinjaOne to RepairShopr
- A NinjaOne quick-access link directly in RepairShopr
- NinjaOne-managed remote access from RepairShopr
The NinjaOne SentinelOne Integration
The NinjaOne / SentinelOne integration provides our partners with:
- Centralized visibility into EDR alerts within NinjaOne
- Automated ticketing workflows triggered by SentinelOne detections
- Consolidated reporting and audit trail for endpoint threats and responses
- Integrated remediation from within NinjaOne for faster resolution
The NinjaOne ServiceNow Integration
The NinjaOne / ServiceNow integration provides our partners with:
- Bi-directional incident creation, updating, and closure based on policy conditions
- Device asset sync between NinjaOne and ServiceNow CMDB
- Automated incident creation from scripts, scheduled automations, or user requests
- NinjaOne remote access session initiations directly from ServiceNow tickets
The NinjaOne Tenable Integration
The NinjaOne / Tenable integration provides our partners with:
- Centralized visibility of Tenable vulnerability data in the NinjaOne console
- Streamlined incident creation based on imported vulnerability data
- Security reporting for compliance and audit preparation
The NinjaOne Webroot Integration
The NinjaOne / Webroot integration provides our partners with:
- Automated deployment of Webroot agents via NinjaOne policies
- Integrated threat scanning and remediation actions from the NinjaOne console
- Visibility into endpoint protection status for ticketing and alerts
The NinjaOne Zendesk Integration
The NinjaOne / Zendesk integration provides our partners with:
- Automated ticket creation based on alerting conditions within NinjaOne
- Device data synchronization from NinjaOne into Zendesk tickets
- A NinjaOne quick-access link directly in Zendesk
- Incident management through NinjaOne automation templates
Dive deeper into the core functions of Professional Services Automation.
→ Read NinjaOne’s thorough guide on PSA
Integration with almost any PSA via email
In addition to all the API-based integrations NinjaOne offers with leading PSAs, NinjaOne can benefit almost any existing API that can ingest tickets via email. Any NinjaOne alert can trigger a notification to a pre-defined email for ticket ingestion.
The NinjaOne alert notification includes a lot of useful details that will be ingested into the PSA, including:
- Organization
- Device name
- Link to device in NinjaOne
- Device role
- Time the alert was triggered
- Alert severity
- Alert priority
- Alert message
Between the NinjaOne device link and details about the alert that was triggered, the majority of the information you need to create a ticket will be included.
For more information on each of these integrations, visit our PSA integrations page.
