NinjaOne vs. BigFix: Why your peers choose NinjaOne over HCL BigFix

Patch management can be time consuming and complex…

Complex competiton
Many patch management solutions require on-prem infrastructure, workarounds for remote workers, and complex implementations which increase costs and leave vulnerabilities that could be exploited.

… but NinjaOne makes patching fast, easy, and reliable.

Patching Hero
With no complex infrastructure to manage and a modern, intuitive workflow, NinjaOne simplifies patch management, improves patch compliance, and reduces time spent on patching.

NinjaOne vs. BigFix Reviews

Criteria
BigFix
Overall Rating  4.8 out of 5 (1,443)  4.4 out of 5 (84)
Meets Requirements
9.1
Responses: 1,295
9.2
Responses: 59
Ease of Use
9.2
Responses: 1,310
8.3
Responses: 59
Ease of Setup
9.3
Responses: 1,182
7.7
Responses: 29
Ease of Admin
9.3
Responses: 1,187
8.3
Responses: 29
Quality of Support
9.4
Responses: 1,253
9.2
Responses: 52
Ease of Doing Business With
9.6
Responses: 1,162
8.9
Responses: 29
Product Direction (% positive)
9.8
Responses: 1,296
9.6
Responses: 54

Based on G2 Fall 2024

HCL BigFix

PRODUCT SUMMARY

BigFix is an endpoint management and security platform that automates device management, compliance management, and remediation. This solution ensures endpoints remain safe and uncompromised by discovering and patching security threats. IT Teams and MSPs can manage endpoints from initial deployments to retirement from a single platform.

USE CASES

  • Endpoint management:
    Technicians have visibility and control over all endpoints, allowing them to configure, deploy, and secure them.
  • Patch management:
    HCL BigFix enhances endpoint security posture through automated patching to comply with popular security frameworks and regulatory requirements.
  • Endpoint Security:
    HCL BigFix detects and analyzes critical vulnerabilities, highlighting which issues need to be prioritized. Technicians can remediate any vulnerability quickly, thanks to automation.

SHORTCOMINGS

  • Mobile device management:
    Several users have said BigFix’s mobile device management system could improve.
  • Integration:
    Some BigFix users have expressed interest in more platform integration capabilities.
  • Interface: BigFix reviews say the interface may be complex to learn and master.

NinjaOne

Why your peers choose us over BigFix

NinjaOne stands out as the best BigFix alternative. It offers robust mobile device management (MDM) capabilities, along with its proven RMM software solution. In addition, NinjaOne’s user-friendly interface significantly reduces the learning curve for new users and streamlines IT operations compared to BigFix. NinjaOne can scale to meet rapidly growing organizations’ needs, making it an effective and reliable alternative to BigFix.

The exciting thing about NinjaOne is that it is a one-stop shop. We can do desktop management, remote management, software deployment and patch management. Plus, everything is in one dashboard. That is amazing for us! NinjaOne has all the bells and whistles of other centralized configuration managers, but without the expensive price tag.

John Kavati, Global Director of IT Operations at Patra Corporation

Best Mid-Market Patch Management Software on the G2 Grid

At NinjaOne, we put our partners first – that’s why our partners rated NinjaOne the top patch management solution for mid-market companies on G2 with a score of 4.8 out of 5.0.

Patching mid market G2 grid
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Where RMMs Should Be

Ninja’s patch management feature blows all other RMM’s out of the water, ease of use is what all other RMM products hope for.”

Matthew Anciaux,

Managing Partner, Monarchy IT LLC

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Bring automation to IT Ops

Patch management in Windows and third-party patching has saved us many man hours of our regular patching. NinjaOne has helped us bring automation to our team.

Chris Hessler,

IT Support, Crossroad Church

NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe

G2 Crowd 5 sars
GetApp 5 stars
Capterra 5 stars
Software Advice 5 Stars
G2 Best Usability - Winter 2025
GetApp Category Leaders 2024
Capterra Shortlist 2024
Software Advice Best Customer Support 2022 badge

NinjaOne vs. HCL BigFix FAQs

NinjaOne’s more intuitive and streamlined user interface enables IT professionals to manage their It environments more efficiently. It also offers more comprehensive tools for MDM, whereas BigFix is primarily used for patch management.

BigFix doesn’t have an MDM tool, per se, but has the ability to perform key mobile device management actions, such as remote wipe and screen lock, through its modern client management platform. Regardless, reviews of BigFix have found that the software’s MDM capabilities lack maturity and function more as a patch management solution than MDM.

BigFix reviews on G2 have mentioned challenges with integrating third-party applications. According to some reviewers, BigFix does not integrate with many applications, and technical expertise is required to integrate those applications.

HCL BigFix is better suited for more experienced IT professionals, as there is a learning curve to the platform. In contrast, NinjaOne – as a strong BigFix alternative – stands  out for its simple user interface, allowing users to leverage its full capabilities. Its ease of use streamlines operations to improve IT efficiency.

Watch a Free Demo of the #1 RMM on G2

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