NinjaOne vs. Acronis: Why your peers choose NinjaOne over Acronis

Powerful and intuitive remote monitoring and management

Best-in-Class Support

NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.

Fast, Intuitive UI

NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not week.

Easy and effective automation

NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.

NinjaOne vs. Acronis Reviews

Criteria
Acronis
Overall Rating  4.8 out of 5 (1,443)  4.7 out of 5 (980)
Meets Requirements
9.1
 

Responses: 1,295

9.1
 

Responses: 762

Ease of Use
9.2
 

Responses: 1,310

9.1
 

Responses: 770

Ease of Setup
9.3
 

Responses: 1,182

9.1
 

Responses: 722

Ease of Admin
9.3
 

Responses: 1,187

9.1
 

Responses: 676

Quality of Support
9.4
 

Responses: 1,253

8.8
 

Responses: 747

Ease of Doing Business With
9.6
 

Responses: 1,162

9.2
 

Responses: 676

Product Direction (% positive)
9.8
 

Responses: 1,296

9.3
 

Responses: 721

Based on G2 Fall 2024

Acronis

Product Summary

Acronis Cyber Protect Cloud is a cyber protection solution that ensures the security of all business data. It offers backup, disaster recovery, security, automation, and management solutions and can integrate with many other tools. Acronis empowers providers to deliver reliable services with endpoint management, IT security, data backup and recovery.

Use Cases 

  • Endpoint management: Users can monitor, manage, and backup all their endpoints regardless of their locations.
  • Data backup & recovery: Acronis enables IT teams to secure and protect critical data using data backup and recovery.
  • IT security: IT professionals can proactively protect and secure their IT environments with Acronis EDR.

Shortcomings

  • Web interface issues: The software’s web interface can be slow or stop suddenly, causing inconvenience.
  • Unclear error messages: The software’s error messages are difficult to decipher, especially when a backup is unsuccessful.
  • Auto-update failure: Auto-update on agents does not always succeed.
  • Support knowledge: Some users have found it difficult to obtain support and troubleshooting help.

NinjaOne

Why your peers choose us over Acronis

NinjaOne is a comprehensive IT solution that consolidates various essential IT functionalities that matter to IT professionals and managed service providers. While Acronis provides a strong data protection solution with backup and recovery features, NinjaOne goes beyond that with its all-in-one workspace, using automation to streamline tasks like remote monitoring and management, patching, and reporting.

NinjaOne’s single pane of glass approach, including a built-in backup solution and essential IT features, allows IT teams to improve IT efficiency, reduce downtime, and deliver exceptional client service. IT teams and MSPs benefit more from one product that can bring unification, automation, and enhanced security to their IT environment, including data backup.

“NinjaOne’s all in one solution gives me access to our automations, our patch management, our backup solution, our remote access tools, and our antivirus integrations.”

Oliver Guy, IT Administrator at Decked

NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe

G2 Crowd 5 sars
GetApp 5 stars
Capterra 5 stars
Software Advice 5 Stars
G2 Best Usability - Fall 2024
GetApp Category Leaders 2024
Capterra Shortlist 2024
Software Advice Best Customer Support 2022 badge

Here’s What Our Customers Say About Us

As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”

Brian Roemen, Principal and CTO, Brave North Technology 

NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.

Ryan Reiffenberger, Reiffenberger.NET Technology Solutions

Deliver Remarkable IT Services

Get insights icon

Get insights at-a-glance

See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.

Enduser support icon

Improve end-user support

Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.

Do more icon

Do more with less

Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.

Fast icon

Focus on growth

Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.

Growth icon

Complete tasks faster

Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster

Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience

Slack logo icon

Slack

Promys logo icon

Promys

Accelo logo icon

Accelo

Webroot logo icon

Webroot

SentinelOne logo icon

SentinelOne

Splash logo icon

Splashtop

Malware Bytes logo icon

Malwarebytes

RepairShop logo icon

RepairShopr

Connect wise logo icon
Connectwise
Teamviewer integration icon

Teamviewer

Scalepad logo icon

ScalePad

Bitdefender logo icon

Bitdefender

IT Glue logo icon
IT Glue
Computicate logo icon

Computicate

Autotask logo icon

Autotask

SolarWinds logo

NinjaOne vs. Acronis FAQs

While Acronis excels in data protection and backup solutions, NinjaOne takes a more comprehensive approach beyond these functionalities. As a comprehensive RMM platform, NinjaOne offers many functionalities, including data backup and restore, automated patch management, remote monitoring, reporting, and many more. This makes NinjaOne a more robust choice for IT professionals and MSPs seeking an all-in-one solution to streamline their workflow.

Access to Acronis through a web interface and traditional desktop software is advantageous. However, Acronis must address the occasional slowness and issues users have reported with its web interface.

Acronis Cyber Cloud Protect offers auto-updates for its agents. However, user reports suggest room for improvement. Scenarios like update timeouts and agent inaccessibility highlight the need for a smoother experience.

Acronis provides support through different channels. However, 24/7 tech support with a live representative could drastically improve their support feature, especially for time-sensitive matters. This isn’t the case with NinjaOne because its 24/7 customer support with live representatives is committed to solving any issues as soon as possible.

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