NinjaOne vs. AnyDesk Reviews
 |
AnyDesk |
|
|---|---|---|
| Overall | 4.7 (1,866) |
4.5 (1,029) |
| Meets Requirements | 9.1 1,717 Responses |
9.2 856 Responses |
| Ease of Use | 9.2 1,734 Responses |
9.3 867 Responses |
| Ease of Setup | 9.3 1,579 Responses |
9.3 154 Responses |
| Ease of Admin | 9.2 1,550 Responses |
9.0 133 Responses |
| Quality of Support | 9.2 1,656 Responses |
8.8 762 Responses |
| Ease of Doing Business With | 9.5 1,517 Responses |
8.7 120 Responses |
| Product Direction (% positive) | 9.8 1,716 Responses |
9.2 827 Responses |
Based on G2 Spring 2025
AnyDesk
Product Summary
AnyDesk is a popular remote desktop solution distributed by AnyDesk Software GmbH. The platform’s core functions mainly focus on providing remote support. It allows IT technicians and managed service providers (MSPs) to connect to managed devices for troubleshooting, maintenance, and more.
AnyDesk offers cloud and on-premises solutions that are best for businesses of all sizes, especially those that need diverse security policies. The platform also promises users an ideal remote desktop experience. This initiative aims to ensure streamlined troubleshooting and workflow for technicians and end-users.
Use Cases
- Unattended access:
AnyDesk allows users to access their remote devices from another computer securely. This is useful for those working on their office computers from another location. - Black screen mode:
The platform has a black screen mode in remote sessions, allowing users to block critical information their screen would otherwise display. - File transfer:
AnyDesk offers secure file transfer that works on major devices and platforms. Users can also disable this feature if necessary.
Shortcomings
- Mobile application:
Some users noted that the user interface of the platform’s mobile application needs improvement.
- Customer support:
Other users pointed out their experiences with AnyDesk’s customer support, saying it has opportunities to improve how they address complex issues. - Downtime notification:
AnyDesk reviews also mentioned challenges in notifying users about planned or unplanned service disruptions, which forces clients to rely on external communication or manual checks.
Why your peers choose NinjaOne over AnyDesk
For organizations considering an AnyDesk alternative, NinjaOne is a great platform to include on your list. NinjaOne provides a comprehensive suite of IT tools essential to businesses with managed endpoints. Along with its plethora of features, NinjaOne offers remote access capabilities that ensure reliable remote connection to devices while maintaining security during sessions.
While NinjaOne excels in remote access, as a complete endpoint management software, the platform’s approach to device management focuses on the “single pane of glass” principle. Combining remote desktop functionalities with other features such as patch management, automation, RMM, and more gives IT professionals a single, centralized platform that streamlines workflow for enhanced efficiency.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
-
IT Glue
NinjaOne vs. AnyDesk FAQs
How does AnyDesk compare to NinjaOne?
AnyDesk is known for its features that focus on remote support and access. It is suitable for businesses of all sizes looking for a remote access solution that can help them enhance their remote support capabilities.
NinjaOne, on the other hand, has offerings that expand beyond remote access. Along with robust remote access functionalities, the platform has some of the most essential IT features technicians and MSPs need. NinjaOne aims to provide a one-stop shop for users by consolidating vital IT tools into a unified platform.
Do NinjaOne and AnyDesk support unattended remote access?
Yes, NinjaOne and AnyDesk both support unattended access capabilities.
How does customer support compare between AnyDesk vs. NinjaOne?
While AnyDesk’s support is fairly received by users, NinjaOne excels in this area. With the G2 data above, NinjaOne scores higher in the “Quality of Support” criterion. Aside from that, NinjaOne is rated #1 in support and service based on a third-party poll of MSPs. Garnering an annual average of 98.4 CSAT score, this further proves reviewers felt that NinjaOne is the preferred option for customer support.