Powerful and intuitive remote monitoring and management
Best-in-Class Support
NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
Fast, Intuitive UI
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Easy and effective automation
NinjaOne vs. Atera Reviews
Based on G2 Fall 2024
Atera
PRODUCT SUMMARY
Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.
USE CASES
- RMM:
Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints. - PSA:
Atera offers a PSA solution that includes billing, helpdesk, and reporting. - Patch management:
IT teams can automate Windows, Mac, & Linux patching on endpoint devices. - Network discovery:
Scan and secure your networks in real time to gain insight into your IT environment.
SHORTCOMINGS
- Inconsistent customer service:
Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need. - Limited integrations:
Integration options are limited compared to alternative solutions. - Patch management issues:
Some G2 users have said that Atera could improve its patch management tool. Specifically, the platform could refine how users can schedule and manage their patches. - Scarce network monitoring options: While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.
NinjaOne
Why your peers choose us over Atera
One of the main reasons business leaders choose NinjaOne over Atera is its reliable patch management across Windows, macOS, and Linux, and other third-party applications. Some G2 users have stated that while Atera offers a robust system, its patch management can be slow and confusing at times.
As the #1 RMM on G2 for years, NinjaOne is the go-to choice for 20,000+ clients who have realized better business outcomes and improved employee efficiency since using the platform. In fact, 93% saved time on software deployment, and 71% replaced more than four tools with NinjaOne.
“We thought it would take six months to a year to transition from Atera to NinjaOne. Instead, it took days to weeks, with essentially no one logging into Atera within one month of implementing NinjaOne.”
Leo Raikhman, Director & Co-Founder of Cloud4x
with Mark Andres, Director of IT Services at GSDSolutions
NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”
Brian Roemen, Principal and CTO, Brave North Technology
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Deliver Remarkable IT Services
Get insights at-a-glance
Improve end-user support
Do more with less
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Focus on growth
Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
Teamviewer
ScalePad
Bitdefender
Computicate
Autotask
NinjaOne vs. Atera FAQs
How does Atera compare to NinjaOne?
Atera is an all-in-one solution that monitors and manages endpoints in a single pane of glass. Still, it is not without its limitations. Compared to Atera, NinjaOne is a powerful, lightweight software solution offering reliable patch management across Windows, macOS, Linux, and other third-party apps. NinjaOne also provides superior integration capabilities across several business applications, from SSO to PSA. This comprehensive platform performs all its functions from a single pane of glass.
Does Atera offer patching for Windows, macOS, and Linux?
Atera automatically patches your Windows and macOS devices. It offers a new add-on called Atera’s Package Manager for Linux devices. However, this add-on is a fledgling product and may not be fully tested for reliability and scalability.
Does Atera offer a native backup solution?
Currently, Atera does not offer a native backup solution, but it provides backup integrations. On the other hand, NinjaOne offers a sleek single-pane backup management system built into its endpoint management dashboard.
How does customer support compare between Atera vs. NinjaOne?
Across all platforms, NinjaOne ranks #1 in customer support. In addition to offering free and unlimited onboarding and training, Ninja boasts one of the fastest first-response times of under 30 minutes from receiving an IT ticket and a market-leading CSAT (customer satisfaction score) of 97%. This is a point of consideration, as many G2 users have stated that Atera’s support could be improved.
Does Atera offer monthly pricing options?
Atera uses a pay-per-technician pricing model that is billed either monthly or annually. In contrast, NinjaOne uses a pay-per-device monthly subscription model.
Does Atera offer reliable 3rd party patch management?
Some G2 users have said that Atera’s patch management can slow over time or be inconsistent. Conversely, NinjaOne’s patch management is rated #1 for its reliability, ease of use, and robustness.
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