Powerful and intuitive remote monitoring and management
Best-in-Class Support
NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
Fast, Intuitive UI
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Easy and effective automation
NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.
NinjaOne vs. BMC Helix Client Management Reviews
Based on G2 Fall 2024
BMC Helix Client Management
PRODUCT SUMMARY
With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.Competitor Use Cases:
- Patch management: BMC Helix ensures that all systems are patched to keep your IT network healthy.
- Inventory management: The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
- Software deployment: BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.
Competitor Shortcomings:
- Basic functions: Some G2 users have stated that BMC Helix could provide more advanced features.
- User interface: BMC Helix’s user interface could be improved to be easier to navigate and understand.
- Set-up: Getting the platform fully configured may take some time.
NinjaOne
Why your peers choose us over BMC Helix Client Management
One of the main challenges users have with BMC Helix Client Management is its user-friendliness. Many G2 users have stated that BMC’s platform may take time to understand and use easily. Conversely, NinjaOne’s platform is designed by IT for IT and is proven to improve efficiency, reduce security risks, and lower IT costs from day one. This is why 95% of all Ninja customers say they’ve experienced IT efficiency in just weeks of using NinjaOne.
Most importantly, compared to BMC Helix Client Management, NinjaOne offers many out-of-the-box features in a convenient pay-per-device monthly subscription model. 20,000+ customers worldwide trust NinjaOne to simplify the hardest parts of IT and provide them with all the tools they need to deliver visibility, security, and control over all endpoints.
“We needed to mature our IT department and bring our IT stack into a single pane. We needed a unified solution that could scale.”
Kyle Thompson, Manager of Global Infrastructure Operations at Patra
with Mark Andres, Director of IT Services at GSDSolutions
NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”
Brian Roemen, Principal and CTO, Brave North Technology
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Deliver Remarkable IT Services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
Connectwise
Teamviewer
ScalePad
Bitdefender
IT Glue
Computicate
Autotask
NinjaOne vs. BMC Helix Client Management FAQs
How does BMC Helix Client Management compare to NinjaOne?
BMC Helix Client Management is a reliable solution that could improve its user-friendliness and patch management tools. NinjaOne, on the other hand, offers the same features as BMC Helix Client Management while being rated #1 in patch management and renowned worldwide for being ridiculously easy to use, regardless of technical skill or experience.
Does BMC Helix Client Management offer a free trial version?
Currently, BMC does not offer a free trial for its Client Management platform. Conversely, NinjaOne provides a 14-day free trial of its RMM, consistently rated #1 by G2.
Does BMC Helix Client Management have detailed documentation for advanced features?
BMC Helix Client Management offers detailed documentation for many of its features, but finding them may be challenging. On the other hand, NinjaOne users can immediately find its IT Hub, a comprehensive library of many technical terms, and the Ninja Dojo, for more advanced documentation of all its products.
How does the support of BMC Helix Client Management compare to NinjaOne?
BMC Helix Client Management offers excellent customer support, given basic IT concerns. That said, according to some G2 users, BMC’s help desk could improve its tailored and knowledgeable responses for more technical issues. Alternatively, NinjaOne is rated #1 in customer support because it offers one of the fastest first-response times of under 30 minutes of receiving an IT ticket, with all concerns addressed with expert and personalized answers.
Is the initial setup of the BMC Helix Client easier to do?
Some G2 users have said that the initial setup with BMC Helix Client Management is inconsistent, with some saying it is easier or harder than others. This unreliability may be a cause of concern for startups that need to work with a software provider with a proven track record.
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