NinjaOne vs. ConnectWise: Why your peers choose NinjaOne over ConnectWise
Air traffic control for MSPs
A Unified Management Experience
NinjaOne makes your technicians more efficient with an intuitive, cloud-native interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not week.
Easy and effective automation
NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.
Best-in-class Support
NinjaOne has been recognized as #1 in support year-after-year by users on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
ConnectWise
PRODUCT SUMMARY
ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.
Use Cases
- Remote endpoint management:
From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime. - Patch and software management:
Deploy applications and install updates using the solution to ensure that devices are configured, optimized, and secure. - Automation:
Cut down on routine IT workloads by automating repeatable tasks.
Shortcomings
- Difficult implementation:
The initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help them implement and use the solution. - Complex interface:
Technicians can take a long time to fully understand how to utilize the platform’s features and settings. - Lack of support for non-Windows devices:
The solution is built more for Windows devices with less patching, actions, and data for other OS.
NinjaOne
Why your peers choose us over ConnectWise
ConnectWise comprises different products that are marketed independently or bundled together in suites. This makes the platform more complex than NinjaOne because NinjaOne is designed as a Complete Endpoint Management solution, offering a single platform with a cohesive interface and integrated functionality. The platform boasts a comprehensive endpoint management system that allows IT professionals, teams, and MSPs to centralize IT tasks, automate routine tasks, and gain control over device management from a single, unified platform. It follows a “single pane of glass” approach that many IT professionals find very beneficial in streamlining workflows.
Some users who switched from Connectwise to NinjaOne also appreciate our diverse integrations. This allows them to streamline IT workflows while reducing the need for custom scripting and workarounds. NinjaOne offers pre-built integrations with popular tools, allowing users to connect seamlessly and automate tasks without needing to write complex scripts or configure workarounds between separate systems.
“We’ve come a long way in the last few years due to the tools we use – including NinjaOne. We went from a company that didn’t prioritize organization to comfortably using tools that encourage that. We can onboard customers more efficiently, feel comfortable with our tools and even enjoy using them. Our focus has always been to treat customers as best as we can and thanks to NinjaOne, we can do that better than ever.”
Lorenzo Kopari, Service Manager of Computer Technology Solutions
Why CTS Switched from ConnectWise Automate to NinjaOne
with Lorenzo Kopari, service manager
NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.
Chris Saas, Owner, OWC Pro IT Services
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutionsm
Deliver Remarkable IT Services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
Teamviewer
ScalePad
Bitdefender
Computicate
Autotask
NinjaOne vs. ConnectWise FAQs
How does ConnectWise compare to NinjaOne?
NinjaOne is an ideal choice for IT professionals and MSPs compared to Connectwise. NinjaOne offers a more comprehensive IT platform with features designed to streamline operations and empower IT professionals to focus on higher-level tasks.
Additionally, NinjaOne focuses on the evolving world of mobile computing, which Connectwise might need to catch up on. NinjaOne offers features for mobile device management to automate app and security configuration. NinjaOne’s complete endpoint management solution also reduces the burden on IT staff by simplifying enrollment of both mobile devices and other endpoints,ensuring consistent security and application configurations across all devices.
Does ConnectWise offer multiple options for patching policies?
ConnectWise offers basic essential options for patching policies such as manual, approve all, or approve tested patching options.
Does ConnectWise offer native backup and documentation?
ConnectWise doesn’t provide its own backup storage or management and will require users to integrate with third-party backup solutions. For documentation, ConnectWise doesn’t have built-in features for documenting client systems or networks.
How does ConnectWise compare to NinjaOne for integrations?
ConnectWise integrates with various third-party solutions. Meanwhile, not only does NinjaOne offer a wide variety of integrations, but it also prioritizes the simplification of the system. NinjaOne offers a variety of built-in connectors and a well-documented API, allowing for easy integration with third-party solutions.
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