NinjaOne vs. FixMe.IT
Why your peers choose NinjaOne over FixMe.IT
NinjaOne
VS
NinjaOne vs. FixMe.IT Reviews
 |
FixMe.IT |
|
|---|---|---|
| Overall | 4.7 (1,866) |
4.7 (221) |
| Meets Requirements | 9.1 1,718 Responses |
9.1 200 Responses |
| Ease of Use | 9.2 1,735 Responses |
9.6 201 Responses |
| Ease of Setup | 9.3 1,580 Responses |
9.6 170 Responses |
| Ease of Admin | 9.2 1,551 Responses |
9.7 170 Responses |
| Quality of Support | 9.2 1,656 Responses |
9.4 176 Responses |
| Ease of Doing Business With | 9.5 1,518 Responses |
9.5 163 Responses |
| Product Direction (% positive) | 9.8 1,717 Responses |
9.0 192 Responses |
Based on G2 Spring 2025
FixMe.IT
Product Summary
FixMe.IT is a remote access software solution that allows IT administrators to connect to a Windows device from anywhere in the world. The platform delivers both on-demand support and unattended remote access so IT teams can troubleshoot and provide technical support even if no one is present at the remote end. With its global network of communication servers, FixMe.IT can connect to and access an endpoint even if it is located behind a firewall, proxy server, or NAT.
Use Cases
- Security:
FixMe.IT enforces strict security protocols to protect all transmitted data while keeping communication reliable. - Unattended access:
IT admins can configure remote computers or servers for unattended remote access. - Compliance:
FixMe.IT ensures full compliance with GDPR, HIPAA, and PCI regulations.
Shortcomings
- Multi-monitor support:
According to some G2 reviews, FixMe.IT’s multi-monitor function is not as intuitive to use as expected.
- Universal compatibility:
Currently, FixMe.IT does not offer Mac, Linux, or mobile support. The platform is limited to Windows devices. - Out-of-the-box features:
Additional features are locked behind higher tiers.
Why your peers choose NinjaOne over FixMe.IT
NinjaOne Remote is part of the overall NinjaOne system – an automated endpoint management software solution consistently rated as #1 by G2 across several categories. Developed exclusively for IT enterprises, NinjaOne Remote offers enterprise-grade remote access to any Windows or Mac endpoint, with further integrations through NinjaOne’s full RMM suite.
Customers choose NinjaOne vs FixMe.IT for its ease of use and comprehensive toolset. Compared to FixMe.IT, NinjaOne delivers full control and multiple features, from a customizable viewer to session recording, from the get-go. This especially benefits globally distributed teams that want a long-term, cost-effective investment. NinjaOne Remote is a unified tool that scales effortlessly with enterprise IT demands without consumer-grade limitations.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
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IT Glue
NinjaOne vs. FixMe.IT FAQs
How does FixMe.IT compare to NinjaOne?
While FixMe.IT is a robust remote access solution, it is not as intuitive to use as NinjaOne, nor does it offer support for non-Windows devices. NinjaOne, on the other hand, was built specifically for IT enterprises, supports Windows and Mac devices, and addresses the common pain points experienced by many business leaders, such as managing disconnected tools. NinjaOne Remote is a unified solution that provides a comprehensive, scalable, and future-proof toolset.
How does FixMe.IT work?
FixMe.IT provides both on-demand and unattended access by allowing IT technicians to connect through a session code or a pre-installed agent. In contrast, NinjaOne Remote offers persistent access with integrated IT automation, ticketing, and advanced security features.
How does customer support compare between FixMe.IT vs. NinjaOne?
There are no reviews on FixMe.IT’s customer support, so a full analysis cannot be made. Even so, NinjaOne stands out for its customer experience—having been consistently applauded for its fast and knowledgeable responses to IT tickets. With a remarkable 31-minute average first response time compared to the 12+ hours of its competitors, NinjaOne exemplifies exceptional responsiveness and reliability, ensuring IT teams get the expert assistance they need when they need it most.