Powerful and intuitive remote monitoring and management
Best-in-Class Support
NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
Fast, Intuitive UI
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Easy and effective automation
NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.
NinjaOne vs. GoTo Resolve Reviews
Based on G2 Fall 2024
GoTo Resolve
PRODUCT SUMMARY
GoTo Resolve is a remote monitoring and management (RMM) platform designed primarily for small—to medium-sized organizations focusing on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.
Use Cases
- Remote support:
Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control. - Remote management:
Remote monitoring capabilities allow technicians to monitor the health of an organization and any changes made to its software and hardware. - Scripting automation:
GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.
Shortcomings
- Slow performance:
Users have complained about slow performance and file transfer delays. - Unstable remote connection:
GoTo’s connectivity may face issues when the workstations have multiple monitors. - Re-establishing remote connection:
Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.
NinjaOne
Why your peers choose us over GoTo Resolve
GoTo Resolve is an IT management tool similar to NinjaOne but mainly focuses on remote monitoring and support, which can be helpful for technicians who prioritize those functionalities. However, it may also make some IT professionals seek a more comprehensive IT management suite with features beyond remote support.
NinjaOne is the better choice for IT professionals and MSPs for its comprehensive IT feature sets. The platform aims to consolidate essential IT functionalities into a centralized console, ensuring a “single pane of glass” approach and overall visibility over managed endpoints. NinjaOne has key capabilities that matter most to IT experts, such as backup and restore, automation, ticketing, and more. It also boasts a robust remote monitoring and management (RMM) that ranks #1 on G2, along with other essential IT features like endpoint management and patch management.
“Since implementing NinjaOne, I’ve become 70% more efficient. I can resolve tickets 98% faster, and I’ve automated our entire software deployment process. Those automations save me over 100 hours a month.”
Brennan Olson, IT Director at Feltl & Company
with Mark Andres, Director of IT Services at GSDSolutions
NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”
Brian Roemen, Principal and CTO, Brave North Technology
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Deliver Remarkable IT Services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
Connectwise
Teamviewer
ScalePad
Bitdefender
IT Glue
Computicate
Autotask
NinjaOne vs. GoTo Resolve FAQs
How does GoTo Resolve compare to NinjaOne?
As mentioned, most of GoTo Resolve’s shortcomings are related to the platform’s stability. Performance speed and connection issues can result in a range of problems, from slow loading times to frequent disconnections. These may cause workflow disruptions.
Meanwhile, NinjaOne is built with reliability, ensuring that the mentioned issues are prevented or at least don’t go unnoticed. This makes NinjaOne an ideal choice for MSPs and IT administrators looking for a Comprehensive Endpoint Manager that is stable and reliable.
Does GoTo Resolve software offer real-time monitoring features?
GoTo Resolve lacks real-time monitoring functionalities, which may affect proactive IT management and preventative maintenance. In contrast, NinjaOne features real-time monitoring functionalities for your endpoints, ensuring a proactive approach to issue detection and troubleshooting.
Does GoTo Resolve have 24h/7 support?
Yes. GoTo Resolve offers 24/7 support from its Global Customer Support team. However, since GoTo Resolve caters mainly to small—to medium-sized organizations, it might need help handling large-scale enterprises. Meanwhile, NinjaOne caters to businesses of all sizes, making its 24/7 tech support with live representatives deliver exceptional service to any client regardless of company size.
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