NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Criteria |
Hexnode |
|
---|---|---|
Overall Rating | Â 4.7 out of 5 (1,195) | Â 4.6 out of 5 (189) |
Meets Requirements |
9.1
|
9.1
|
Ease of Use |
9.3
|
9.0
|
Ease of Setup |
9.3
|
9.0
|
Ease of Admin |
9.3
|
9.1
|
Quality of Support |
9.4
|
9.3
|
Ease of Doing Business With |
9.6
|
9.2
|
Product Direction (% positive) |
9.8
|
9.1
|
Based on G2 Spring 2024
Hexnode is a cloud-based, unified management solution that allows IT teams to manage endpoints from a centralized console. The platform employs monitoring and management features to secure, track, and manage corporate-owned and personal devices.
Customer support is the main reason business leaders shop for Hexnode alternatives. According to some G2 users, Hexnode’s help desk either responds too late or with templated answers that does not address the issue. Comparatively, NinjaOne, with its healthy obsession with customer success, offers free and unlimited onboarding and training. Most importantly, Ninja ensures that all responses are tailored and knowledgeable so that you can resolve the issue from the first call as often as possible. This is why 17,000+ customers worldwide trust NinjaOne for their endpoint management needs.
with Mark Andres, Director of IT Services at GSDSolutions
The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.
Chris Saas, Owner, OWC Pro IT Services
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Slack
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Accelo
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More users choose NinjaOne for its user-friendliness. Compared to Hexnode, NinjaOne is incredibly easy and intuitive to use, making it accessible for almost anyone, regardless of technical skill or experience. According to some G2 users, Hexnode is especially complex for first-time users to understand because of the many features and complex interface.
Additionally, Like all Ninja products, its UEM automates the hardest parts of IT so that your IT team experiences radical efficiency from the start. The numbers speak for themselves: 95% of all Ninja customers experience increased IT efficiency, and 94% reduced ticket volumes and resolution times.
No, it does not. Currently, Hexnode only manages Android, iOS, macOS, Apple TV, and Windows operating systems. NinjaOne, on the other hand, is an entirely cloud-based solution that manages Windows, macOS, and Linux devices from a single pane of glass.
Due to its complexity and learning curve, Hexnode is better suited for more mature IT teams. Many user reviews have stated that it can be tricky to use and takes time and effort to master.
Some G2 users have stated that Windows support is inconsistent with Hexnode. NinjaOne, on the other hand, is known for its reliable support for Windows devices, as well as macOS and Linux.