Powerful and intuitive remote monitoring and management
Best-in-Class Support
NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
Fast, Intuitive UI
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Easy and effective automation
NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.
NinjaOne vs. IBM Security MaaS360 Reviews
Based on G2 Spring 2024
IBM MaaS360
PRODUCT SUMMARY
IBM Security MaaS360 is a unified endpoint management system designed to streamline and secure the management of diverse endpoints within an enterprise. This solution centralizes the monitoring and management of Windows, macOS, iOS, Android, and IoT endpoint devices. MaaS360 provides visibility of devices’ health and compliance status to maintain security policies and operational efficiency.
Use Cases
- Mobile device management (MDM):
MaaS360 enables IT professionals to manage, secure, and monitor mobile devices across various OSs with remote wiping and application deployment features. - IT automation:
Users can utilize MaaS360’s automation to customize policies that automate routine tasks such as device configuration and update rollout. - Patch management:
MaaS360 can detect when devices are missing critical patches and allow users to push out those updates to all devices or a single device.
Shortcomings
- Notifications: Some users have reported MaaS360’s inconsistencies in delivering critical notifications which can potentially lead to delays in receiving important updates.Â
- Complex interface and set-up:
Users have complained about the difficulty of setting up and managing MaaS360. This solution requires additional training and support so technicians can fully leverage all its capabilities. - Customer support:
Reviewers have complained that MaaS360’s technical support needs more training and that customer support takes a while to respond.
NinjaOne
Why your peers choose us over IBM MaaS360
NinjaOne is ideal for MSPs and IT teams looking for a comprehensive, complete management solution. This IT solution is built to cater to businesses of all sizes, ensuring scalability and flexibility. One of IBM Security MaaS360’s shortcomings is its complex interface which can affect user experience. NinjaOne, on the other hand, focuses on ease of use, eliminating hindrances in the onboarding process for new users. This helps streamline workflows and maximizes team efficiency.
NinjaOne offers multiple options for remote control access, IBM Security MaaS360 only has one. Additionally, unlike IBM Security MaaS360, NinjaOne provides support for Linux devices. This makes NinjaOne a more preferred comprehensive endpoint management solution for its support for major operating systems such as Windows, macOS, Linux, Apple, and Android devices.Â
NinjaOne also ranks #1 on G2 for essential IT features like remote monitoring and management, patch management, endpoint management, and more. This proves that IT professionals trust NinjaOne’s key functionalities, making it a preferred unified endpoint management solution over IBM Security MaaS360.
with Mark Andres, Director of IT Services at GSDSolutions
NinjaOne is Trusted by Over 17,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.
Chris Saas, Owner, OWC Pro IT Services
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Deliver Remarkable IT Services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
Connectwise
Teamviewer
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IT Glue
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Autotask
NinjaOne vs. IBM Security MaaS360 FAQs
How does IBM Security MaaS360 compare to NinjaOne?
NinjaOne is a complete endpoint management solution that consolidates essential features for IT management. Compared to IBM Security MaaS360, NinjaOne is more straightforward, ensuring that onboarding is less complex and that familiarizing new users with the platform is quicker.
Does IBM Security MaaS360 offer deployment for Mac, Windows, and Linux?
IBM Security MaaS360 offers support for major operating systems. However, NinjaOne also provides UEM capabilities but is better in terms of comprehensiveness because it also supports Linux devices, which IBM Security MaaS360 doesn’t. This makes NinjaOne a stronger choice for organizations seeking a more trusted and comprehensive endpoint management.
Does IBM Security MaaS360 support Android, iPhone, and iPad users?
Yes, IBM Security MaaS360 supports major mobile operating systems such as Android and iOS. NinjaOne’s endpoint manager support extends to these mobile operating systems, making it a more extensive endpoint management tool for key IT features.
Does IBM Security MaaS360 have a good user interface?
One concern IBM Security MaaS360 users raise is its challenging user interface, causing a steep learning curve for new and even existing users. In contrast, NinjaOne is built with ease of use in mind, ensuring the user experience is smooth and straightforward.
How Does IBM Security MaaS360 support work compared to NinjaOne's?
IBM Security MaaS360 offers support through various channels. Meanwhile, NinjaOne not only provides extensive tech support and focuses on quality. NinjaOne boasts a 65-minute first response time with a 98% customer satisfaction score. All these, along with phone support, an email helpdesk, and intuitive documentation ensure a seamless user experience for managing and troubleshooting IT systems. .
How does the IBM Security MaaS360 GPS tracking feature/product work?
Some users have expressed their dissatisfaction with IBM Security MaaS360’s GPS feature. They said the feature experienced delays while determining their location or the location data wasn’t always accurate.
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