NinjaOne vs. LogicMonitor Reviews
Based on G2 Fall 2024
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Based on 500+ verified user reviews on G2.
LogicMonitor
PRODUCT SUMMARY
LogicMonitor is a SaaS-based, cloud-native monitoring platform that consolidates several monitoring tools. It enables MSPs and IT administrators to use a single hub to monitor an organization’s IT infrastructure. It can seamlessly collect data, provide valuable insights into device or server performance, and alert technicians to any anomalies discovered so that they can resolve any issues.
USE CASES
- Remote monitoring:
LogicMonitor gathers data and provides visibility into remote endpoint devices and networks. - Custom Data:
Users can create custom datasets or simply utilize a template to extract data from endpoints and networks. - IT infrastructure security:
LogicMonitor uses analytic and diagnostic tools to identify any issues with networks, servers, and applications and offer troubleshooting solutions.
SHORTCOMINGS
- Complex configuration: Reviews say that setting up configurations, alerts, and custom integrations is a complex process that requires more technical expertise and time.
- User interface:
A lot of users have said that LogicMonitor lacks customizability for the interface, and the UI’s limited filtering options make navigating difficult. - Difficult setup:
LogicMonitor has a lot of features which gives it a steep learning curve, and it can require more time and resources to get IT professionals comfortable with the platform.
NinjaOne
Why your peers choose us over LogicMonitor
Unlike LogicMonitor, which focuses primarily on infrastructure monitoring, NinjaOne provides a more holistic approach to IT management. This includes remote monitoring and management (RMM), patch management, and IT automation in one platform. This unified approach simplifies IT management processes and reduces the need for multiple tools.
NinjaOne’s interface is easy to use and highly customizable, allowing users to leverage all features and work more efficiently. LogicMonitor has a steep learning curve and takes more time and resources to use well. NinjaOne also offers a competitive pricing structure that allows organizations to tailor prices to fit their needs, whereas LogicMonitor reviews say that the platform costs more than competitors.
“We have NinjaOne deployed on over 15,000 endpoints, with around 14,000 endpoints online at any given time. Every one of our endpoints, including servers, workstations, and tablets, is managed and monitored by NinjaOne.”
Ernie Turner, Director of IT at Vetcor
Brave North Technology built a lean MSP and fueled growth with NinjaOne
with Brian Roemen, Principal and CTO,
NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”
Brian Roemen, Principal and CTO, Brave North Technology
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Deliver Remarkable IT Services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience
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Malwarebytes
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Teamviewer
ScalePad
Bitdefender
IT Glue
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Autotask
NinjaOne vs. LogicMonitor FAQs
How does LogicMonitor compare to NinjaOne?
NinjaOne is an excellent LogicMonitor alternative, offering a more complete and comprehensive IT management solution in one easy-to-use platform. On top of that, NinjaOne offers more for less with a flexible pricing structure
How’s the LogicMonitor user interface compared to NinjaOne?
LogicMonitor’s user interface is difficult to use and has limited customization options, making it difficult to navigate and use. On the other hand, NinjaOne stands out for its simple interface, providing a single pane of glass view that makes it quick and easy to implement.
How does customer support compare between LogicMonitor vs. NinjaOne?
NinjaOne’s customer support has been recognized as a leader in customer service. While some LogicMonitor reviews on G2 wish they could get faster responses, NinjaOne’s friendly and knowledgeable support team responds quickly, reducing downtime and disruptions.
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