NinjaOne vs. LogMeIn Reviews
 |
LogMeIn Resolve |
|
|---|---|---|
| Overall | 4.7 (1,865) |
4.4 (439) |
| Meets Requirements | 9.1 1,717 Responses |
9.0 354 Responses |
| Ease of Use | 9.2 1,734 Responses |
9.0 355 Responses |
| Ease of Setup | 9.3 1,579 Responses |
8.9 186 Responses |
| Ease of Admin | 9.2 1,550 Responses |
8.9 175 Responses |
| Quality of Support | 9.2 1,656 Responses |
8.7 305 Responses |
| Ease of Doing Business With | 9.5 1,517 Responses |
8.7 165 Responses |
| Product Direction (% positive) | 9.8 1,716 Responses |
8.0 343 Responses |
Based on G2 Fall 2024
LogMeIn Resolve
Product Summary
LogMeIn Resolve is an all-in-one IT management suite that offers enterprise-grade remote access and support with ticketing. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.
Use Cases
- Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure. - IT Management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing. - IT Automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.
Shortcomings
- Performance:
G2 reviews have stated that LogMeIn Resolve may occasionally slow down, especially in environments with slow internet speeds.
- Customer support:
The customer support of LogMeIn Resolve could improve. - Multi-user sessions:
G2 users have said that the platform cannot yet accommodate two or more users in a remote session.
Why your peers choose us over LogMeIn
NinjaOne is an automated endpoint management software designed by IT professionals for IT professionals. It is the leading LogMeIn Resolve alternative because it features all the key tools IT admins need for troubleshooting, including video options (monitor selection, video/sizing options, and cursor differentiation), in-session tools (shortcuts, drag/drop file transfer, and clipboard sync/exchange), and power options (disconnect, lock shutdown and reboot).
When researching LogMeIn vs NinjaOne, you’ll notice how robust the NinjaOne platform is. Not only does the solution provide a one-click connection to any Windows or Mac endpoint (both physical and virtual), but it is also backed by NinjaOne’s proven and reliable automation and remote management capabilities. NinjaOne Remote, in particular, maximizes productivity with unlimited simultaneous sessions – using a lightweight agent to minimize system overhead.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
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IT Glue
Deliver remarkable IT services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
NinjaOne vs. LogMeIn Resolve FAQs
How does LogMeIn Resolve compare vs NinjaOne?
In any LogMeIn Resolve review, you will notice multiple reviews expressing interest in a more user-friendly tool. While robust, LogMeIn Resolve could be more intuitive to use, especially for beginner IT professionals. NinjaOne, alternatively, is designed to be used by almost anyone, delivering instant, single-click access to any endpoint.
Do LogMeIn Resolve & NinjaOne work the same way?
No, they do not. LogMeIn comprises three main components, a Technician Console, a Customer Applet, and an Administrator Center. Each component is independent of each other and requires individual configuration. NinjaOne, on the other hand, is a unified, all-in-one platform that does not require separate components to be individually configured. This simplicity reduces setup complexity and minimizes any potential compatibility issues.
How does customer support compare between LogMeIn vs. NinjaOne?
Both platforms offer great customer support; however, NinjaOne offers more value for IT enterprises looking for a cost-efficient solution. NinjaOne offers free and unlimited training, onboarding, and support for every customer. Healthily obsessed with its customers’ success, NinjaOne is known to provide timely and accurate support, with an average support response time of 30 minutes—compared to a 12+ hour average from its competitors.
How do the automation capabilities of NinjaOne & LogMeIn compare?
While LogMeIn uses automation, NinjaOne shines for its automation capabilities. The solution is proven to increase productivity and lower costs for IT teams and managed service providers (MSPs). The results speak for themselves: 95% of NinjaOne customers report increased IT efficiency with automation. This has resulted in over $50,000 saved annually per company due to a 65% reduction in human errors related to endpoints and patches.