NinjaOne vs. ManageEngine
Why your peers choose NinjaOne over ManageEngine
NinjaOne
VS
Powerful and intuitive remote monitoring and management
Best-in-class Support
NinjaOne has been recognized as #1 in support year-after-year by users on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
Top-Rated Patch Management
NinjaOne offers top-rated OS patch management capabilities for Windows, Mac, and Linux endpoints and automated patching for over 100 third party Windows applications.
Fast, Secure Remote-Control
NinjaOne supports lightning-fast, one-click, secure integrations with multiple best-in-class remote control options, including TeamViewer, Splashtop, Control (ScreenConnect), and our proprietary Cloud RDP.
NinjaOne vs. ManageEngine Reviews
 |
ManageEngine |
|
|---|---|---|
| Overall | 4.8 (1,443) |
4.4 (824) |
| Meets Requirements | 9.1 1,295 Responses |
8.7 695 Responses |
| Ease of Use | 9.2 1,310 Responses |
8.6 719 Responses |
| Ease of Setup | 9.3 1,182 Responses |
8.6 642 Responses |
| Ease of Admin | 9.3 1,187 Responses |
8.7 651 Responses |
| Quality of Support | 9.4 1,253 Responses |
8.3 644 Responses |
| Ease of Doing Business With | 9.6 1,162 Responses |
8.8 622 Responses |
| Product Direction (% positive) | 9.8 1,296 Responses |
9.2 683 Responses |
Based on G2 Fall 2024
ManageEngine Endpoint Central
Product Summary
ManageEngine Endpoint Central is a cloud-based unified endpoint management solution that allows organizations to monitor, manage, secure, and remotely troubleshoot various endpoints. This software enables managed service providers (MSPs) to automate numerous IT tasks. ManageEngine also allows users to install security patches and deploy software.
Use Cases
- Endpoint management:
The platform allows users to manage multiple endpoints from a single console and troubleshoot any issues. - Patch and software management:
Deploy software and patches to endpoints and servers and manage software licensing. Administrators can also block unauthorized software and manage permissions. - Remote access:
ManageEngine allows users to monitor endpoints remotely and access the file manager, task manager, registry, and other tools.
Shortcomings
- High system resource usage:
This service requires a large amount of resource consumption on the device that’s being managed, which can cause performance issues. - Scalability:
When the number of endpoints and the complexity of the IT environment increases, the solution can struggle to perform and may become difficult to manage. - Customer support:
Some users have mentioned having difficulty getting support for complex issues and that the support team is often slow to respond or follow up. - Reporting:
Some users struggle to customize reports. Pulling or presenting specific data in the user’s desired format can also be challenging.
Why your peers choose NinjaOne over ManageEngine
NinjaOne is a comprehensive, automated endpoint managerment solution built to cater to businesses of all sizes. NinjaOne’s limitless scalability makes it an ideal choice for IT professionals and MSPs looking for an endpoint management tool for environments of any size, including large enterprises with thousands of endpoints, putting IT management at your fingertips from a “single pane of glass.”
Beyond scalability, NinjaOne stands out for its focus on empowering IT professionals and MSPs. While ManageEngine may need to refine its reporting features, NinjaOne’s reporting is intuitive enough to deliver clear, actionable insights, allowing users to identify and address potential issues quickly. NinjaOne is also an industry leader for customer support, with an average 98.4% CSAT score, ensuring users get fast and helpful responses.
“NinjaOne’s single pane approach makes my life easier. I can maintain a lean team that services all of Vetcor’s clinics. Plus, NinjaOne frees up our time to work on more strategic initiatives like building the infrastructure required for an online pharmacy.”
Ernie Turner // Director of IT at Vetcor
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
Multi-Platform Endpoint Management
One solution to monitor and manage your entire IT portfolio
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
-
IT Glue
Key Features
Discover and manage all your IT assets, from servers and networks to workstations and laptops. Get complete synchronous insight into endpoint health, performance, and behavior.
Watch DemoBackup endpoints locally and to the cloud to protect your critical business data from loss due to accidental deletion, destruction, or ransomware.
Watch DemoMinimize known vulnerabilities by automating patch identification, approval, and installation across Windows, Mac, and Linux servers and workstations.
Watch DemoCreate custom, context-rich alerts that identify critical state changes or performance issues so you can identify the root cause of an issue and remediate faster.
Watch DemoDeliver a better support experience to end-users with lightning-fast tools for remote access, behind-the-scenes remediation, and proactive management.
Watch DemoReduce remediation to a single click or fully automate resolution of repetitive tasks (software deployment, password resets, application restarts, etc.) with Ninja’s automation engine.
Watch DemoDo more with the resources you already have through smart automation, more efficient workflows, better data, and a centralized management console across IT teams.
Watch DemoDeliver remarkable IT services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
NinjaOne vs. ManageEngine FAQs
How does ManageEngine compare to NinjaOne?
NinjaOne is an automated endpoint management solution for MSPs and IT professionals looking for an all-in-one tool. It offers remote monitoring and management, patch management, automation, and built-in cloud backup, eliminating the need for multiple disjointed tools.
While ManageEngine offers similar functionalities through a suite of separate products (like Endpoint Central and RMM Central), NinjaOne seamlessly integrates these features within a single, intuitive console. This makes NinjaOne easier to learn, navigate, and manage, especially for busy IT teams juggling multiple tasks or managing large enterprise environments.
Does ManageEngine offer integrations?
Yes, ManageEngine offers integrations. However, they focus more on connecting with other ManageEngine products, creating a unified environment to keep their users within the ecosystem. This can be a plus if you mainly use ManageEngine tools. But, if you rely on other software already, the limited integrations with external apps might be restrictive.
Does ManageEngine offer reporting capabilities?
ManageEngine offers reporting capabilities but needs improvement in its customization aspect, making it challenging to tailor reports to specific needs or drill down into granular details.
How does customer support compare between ManageEngine vs. NinjaOne?
ManageEngine users expressed some concerns about the difficulty of getting support for complex issues and the slow response time. Meanwhile, NinjaOne is rated #1 for support and service based on a third-party survey of 380+ MSPs.
Additionally, NinjaOne covers all support channels, including free and unlimited onboarding and training. The platform also has a dedicated 24/7 team, which makes it a reliable choice for MSPs seeking exceptional customer support.
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