Why NinjaOne?
The true single pane experience
NinjaOne is a seamlessly unified IT management platform, providing everything you need to manage IT in a single pane of glass. In NinjaOne everything your technicians’ need is available exactly where and when needed so they can get more done.
Faster time-to-value
NinjaOne makes it easy to document anything and everything – from passwords and processes to checklists and relationships. With best practices templates, flexible document builders, relationship mapping, and more, you get everything you need to document your managed environments.
Secure management
Wikis, Word, and wishes are no way to protect sensitive credentials. NinjaOne encrypts all secure fields and requires reauthentication for access to credentials and sensitive information. Granular role-based access control ensure only the right people have access to sensitive data.
NinjaOne vs. IT Glue Reviews
 |
IT Glue |
|
|---|---|---|
| Overall | 4.8 (1,443) |
4.7 (575) |
| Meets Requirements | 9.1 1,295 Responses |
9.2 496 Responses |
| Ease of Use | 9.2 1,310 Responses |
9.1 528 Responses |
| Ease of Setup | 9.3 1,182 Responses |
8.7 367 Responses |
| Ease of Admin | 9.3 1,187 Responses |
9.0 332 Responses |
| Quality of Support | 9.4 1,253 Responses |
8.8 392 Responses |
| Ease of Doing Business With | 9.6 1,162 Responses |
9.0 317 Responses |
| Product Direction (% positive) | 9.8 1,296 Responses |
9.0 500 Responses |
Based on G2 Fall 2024
IT Glue
Product Summary
IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.
Use Cases
- Structured Documentation:
IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework. - Relationship Mapping:
The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort. - Easy-to-use permissions:
Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.
Shortcomings
- Interface design issues: IT Glue reviews find that the user interface of IT Glue is not intuitive and certain actions are hidden behind drop down. The platform also lacks customization options which could otherwise help streamline workflows.
- Integration Issues: Getting the data flowing on integrations is time-consuming.
- Inferior Search Functionality:
It could do better on its search feature, especially when it comes to finding where information is stored and archival search. - No Free Trial: IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.
Why your peers choose NinjaOne over IT Glue
While IT Glue specializes in IT documentation, NinjaOne provides a unified IT management solution with capabilities that include documentation, endpoint management, patch management endpoint security, and remote access – in a single hub. By consolidating all these tools into a single pane of glass, NinjaOne allows IT professionals to enhance efficiency and reduce IT Teams’ and MSPs’ technology stacks.
NinjaOne also seamlessly integrates with third-party applications, unlike IT Glue integrations, which can be complex to set up. Additionally, NinjaOne’s user-friendly interface makes it easy to navigate the platform, whereas IT Glue’s limited search functionality makes it difficult to locate some information.
“Moving 100,000 devices in 90 days is no small feat…Ahead of the migration, NinjaOne prepared the assets that we needed to be successful: documentation, the Dojo, and technical support. NinjaOne was there for us the whole way.”
Dan Shapero // President/COO at TeamLogic IT
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
-
Azure
-
SentinelOne
-
Slack
-
CrowdStrike
-
Okta
-
ConnectWise
-
N-Able
-
One Login
-
IT Glue
NinjaOne vs. IT Glue FAQs
How does IT Glue compare to NinjaOne?
While both IT Glue and NinjaOne offer documentation, NinjaOne’s platform also has a comprehensive suite of IT management tools and a larger catalogue of third-party integrations.
How are the RMM capabilities of IT Glue?
IT Glue does not have remote monitoring and management (RMM) capabilities, as its primary function is for IT documentation. On the other hand, NinjaOne is an RMM platform with built-in cloud-based documentation of credentials and procedures, creating a single source of truth for IT teams and managed service providers (MSPs). NinjaOne consolidates IT management tools so that users can monitor, manage, patch, and support all the assets in their IT infrastructure.
IT Glue software is easy to use?
IT Glue reviews discuss the complexity of integrations with third-party applications. In addition, IT Glue’s search functionality can be buggy, and reviews have stated that finding the documents users need can sometimes be challenging.
Does IT Glue have a free trial?
No, IT Glue does not offer free trials for its platform. On the other hand, NinjaOne allows you to sign up for a 14-day free trial to get a hands-on experience of what NinjaOne has to offer.
Does IT Glue provide a search functionality feature?
According to IT Glue reviews on G2 and Capterra, IT Glue’s search features are limited, and locating specific documents can be difficult. NinjaOne is easy to use and offers a simple interface, so locating documentation and navigating the platform can be done fast.
Learn how NinjaOne can help you simplify IT operations.