Why NinjaOne?
The true single pane experience
NinjaOne is a seamlessly unified IT management platform, providing everything you need to manage IT in a single pane of glass. In NinjaOne everything your technicians’ need is available exactly where and when needed so they can get more done.
Faster time-to-value
NinjaOne makes it easy to document anything and everything – from passwords and processes to checklists and relationships. With best practices templates, flexible document builders, relationship mapping, and more, you get everything you need to document your managed environments.
Secure management
Wikis, Word, and wishes are no way to protect sensitive credentials. NinjaOne encrypts all secure fields and requires reauthentication for access to credentials and sensitive information. Granular role-based access control ensure only the right people have access to sensitive data.
IT Glue
PRODUCT SUMMARY
IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.
USE CASES
- Structured Documentation:
IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework. - Relationship Mapping:
The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort. - Easy-to-use permissions:
Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.
SHORTCOMINGS
- Interface design issues: IT Glue reviews find that the user interface of IT Glue is not intuitive and certain actions are hidden behind drop down. The platform also lacks customization options which could otherwise help streamline workflows.
- Integration Issues: Getting the data flowing on integrations is time-consuming.
- Inferior Search Functionality:
It could do better on its search feature, especially when it comes to finding where information is stored and archival search. - No Free Trial: IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.
NinjaOne
Why your peers choose us over IT Glue
While IT Glue specializes in IT documentation, NinjaOne provides a unified IT management solution with capabilities that include documentation, endpoint management, patch management endpoint security, and remote access – in a single hub. By consolidating all these tools into a single pane of glass, NinjaOne allows IT professionals to enhance efficiency and reduce IT Teams’ and MSPs’ technology stacks. Â
NinjaOne also seamlessly integrates with third-party applications, unlike IT Glue integrations, which can be complex to set up. Additionally, NinjaOne’s user-friendly interface makes it easy to navigate the platform, whereas IT Glue’s limited search functionality makes it difficult to locate some information.
Moving 100,000 devices in 90 days is no small feat…Ahead of the migration, NinjaOne prepared the assets that we needed to be successful: documentation, the Dojo, and technical support. NinjaOne was there for us the whole way.
Dan Shapero, President/COO at TeamLogic IT
Amazing Product, Easy to use, All-In-One Dashboard.
Keeping on top of all of our client's infrastructure is made so easy with NinjaOne. Everything is integrated into a single pane: Asset Tracking, Antivirus, Backups, Updates, Patches, Documentation, Ticketing.....it's all there!
The ease of access to all information in a single pane of glass is phenomenal and key to efficiency and operational success!
The Unified IT Operations Platform
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere.
Ninja’s remote access tools give you secure one-click access to your managed endpoints for fast and effective remote support.
By combining remote control with remote monitoring and management, documentation, and ticketing, NinjaOne unifies your support workflow and makes your helpdesk more efficient.
NinjaOne vs. IT Glue FAQs
How does IT Glue compare to NinjaOne?
While both IT Glue and NinjaOne offer documentation, NinjaOne’s platform also has a comprehensive suite of IT management tools and a larger catalogue of third-party integrations.
How are the RMM capabilities of IT Glue?
IT Glue does not have remote monitoring and management (RMM) capabilities, as its primary function is for IT documentation. On the other hand, NinjaOne is an RMM platform with built-in cloud-based documentation of credentials and procedures, creating a single source of truth for IT teams and managed service providers (MSPs). NinjaOne consolidates IT management tools so that users can monitor, manage, patch, and support all the assets in their IT infrastructure.
IT Glue software is easy to use?
IT Glue reviews discuss the complexity of integrations with third-party applications. In addition, IT Glue’s search functionality can be buggy, and reviews have stated that finding the documents users need can sometimes be challenging.
Does IT Glue have a free trial?
No, IT Glue does not offer free trials for its platform. On the other hand, NinjaOne allows you to sign up for a 14-day free trial to get a hands-on experience of what NinjaOne has to offer.
Does IT Glue provide a search functionality feature?
According to IT Glue reviews on G2 and Capterra, IT Glue’s search features are limited, and locating specific documents can be difficult. NinjaOne is easy to use and offers a simple interface, so locating documentation and navigating the platform can be done fast.
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