NinjaOne vs. Pulseway: Why your peers choose NinjaOne over Pulseway

Pulseway

Powerful and intuitive remote monitoring and management

Best-in-Class Support

NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.

Fast, Intuitive UI

NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.

Easy and effective automation

NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.

NinjaOne vs. Pulseway Reviews

Criteria		Pulseway
Overall Rating	4.8 out of 5 (1,443)	4.6 out of 5 (112)
Meets Requirements	9.1 Responses: 1,295	9.0 Responses: 98
Ease of Use	9.2 Responses: 1,310	9.3 Responses: 98
Ease of Setup	9.3 Responses: 1,182	9.1 Responses: 90
Ease of Admin	9.3 Responses: 1,187	9.3 Responses: 85
Quality of Support	9.4 Responses: 1,253	9.1 Responses: 92
Ease of Doing Business With	9.6 Responses: 1,162	9.4 Responses: 83
Product Direction (% positive)	9.8 Responses: 1,296	8.9 Responses: 97

Based on G2 Fall 2024

Pulseway

Product Summary

Pulseway is a remote monitoring and management (RMM) platform that provides IT Teams and MSPs with real-time data on devices, servers, VMs, and networks. Technicians can utilize Pulseway’s automation to push out regular patch updates, multi-level auto-remediation workflows, and generate custom reports. Remote control and remediation make it easy to resolve any issues.

Use Cases

Automation:
Users can rely on Pulseway’s automation of repetitive IT tasks for time efficiency.
Real-time Management:
Pulseway provides live visibility of servers, workstations, and network devices from any device.
High Configurability:
Pulseway’s configurable nature allows users to receive notifications for specific events they need to monitor.

Shortcomings

Mac and Linux support: Some G2 users have stated that Pulseway could improve its Mac and Linux support, particularly in the speed and thoroughness of its responses to IT inquiries or tickets.

User-friendliness: Pulseway could be more user-friendly, especially for beginner IT technicians. According to some G2 users, Pulseway’s user interface is not as intuitive as expected and may take some time to understand.

Performance: According to some G2 users, Pulseway could improve the performance of its remote access tools. Specifically, users have noted that its platform may slow down while remotely accessing a device.

NinjaOne

Why your peers choose us over Pulseway

Pulseway is an all-in-one RMM software solution designed to help MSPs reduce downtime and become more efficient. Although reliable, it could improve certain aspects of its platform, including comprehensive coverage across all devices and quick reporting.

Alternatively, NinjaOne is designed to simplify work through automation, so your IT team can experience radical efficiency from day one. Its robust and lightweight software is proven to increase productivity, reduce security risk, and lower IT costs—that’s why over 20,000+ customers worldwide trust NinjaOne to monitor, manage, and secure their endpoints safely.

NinjaOne allows me to support my end users through remote control, file access, backups and allows me to aggregate data all into a single pane of glass…The UX is very easy to use its user friendly and the automated patching tool has saved me at least 6 hours of time each week.
Matthew Meador, Desktop Support Technician at TeamLogic IT

Brave North Technology built a lean MSP and fueled growth with NinjaOne

with Brian Roemen, Principal and CTO,

NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe

Here’s What Our Customers Say About Us

As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”

Brian Roemen, Principal and CTO, Brave North Technology

NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.

Ryan Reiffenberger, Reiffenberger.NET Technology Solutions

Deliver Remarkable IT Services

Get insights at-a-glance

See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.

Improve end-user support

Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.

Do more with less

Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.

Complete tasks faster

Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster

Focus on growth

Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.

Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience

Slack

Promys

Accelo

Webroot

SentinelOne

Splashtop

Malwarebytes

RepairShopr

Connectwise

Teamviewer

ScalePad

Bitdefender

IT Glue

Computicate

Autotask

NinjaOne vs. Pulseway FAQs

How does Pulseway compare to NinjaOne?

One of the main reasons users look for Pulseway alternatives is its steep learning curve in getting detailed information about their IT network. According to some G2 users, Pulseway could improve its macOS and Linux support, and its tech support can be slow to respond at times.

Compared to Pulseway, NinjaOne is incredibly easy and intuitive to use—meaning that almost anyone can use it, regardless of technical skill or experience. Additionally, NinjaOne is healthily obsessed with its customers’ success, offering free and unlimited onboarding, training, and support.

Does Pulseway offer SSO support?

Currently, Pulseway does not offer SSO support. NinjaOne, on the other hand, does. This is particularly important for larger organizations to consider. SSO helps increase productivity and security, decrease IT costs, and maintain regulatory compliance.

How does Pulseway compare to NinjaOne for IT support?

Across all leading review sites, NinjaOne ranks higher than Pulseway on IT and customer support. It boasts one of the fastest first-response times of under 30 minutes from receiving an IT ticket and has the market-leading CSAT (customer satisfaction score) of 97%. As mentioned previously, G2 users have said that Pulseway support could be further improved, both in speed and knowledgeability.

Does Pulseway offer remote access?

Pulseway does offer remote access capabilities. Nevertheless, many G2 users have said it can sometimes become clunky. Alternatively, NinjaOne integrates with leading remote control tools so you can easily and reliably control your endpoints remotely.

What operating systems can you configure with Pulseway?

While Pulseway supports Windows, macOS, and Linux endpoint devices, G2 users have said it can sometimes become unreliable. NinjaOne, conversely, is known for its consistency and reliability across all operating systems.