NinjaOne vs. RemotePC
Why your peers choose NinjaOne over RemotePC
NinjaOne
VS
NinjaOne vs. RemotePC Reviews
 |
RemotePC |
|
|---|---|---|
| Overall | 4.7 (1,865) |
4.6 (424) |
| Meets Requirements | 9.1 1,717 Responses |
9.1 353 Responses |
| Ease of Use | 9.2 1,734 Responses |
9.2 351 Responses |
| Ease of Setup | 9.3 1,579 Responses |
9.3 294 Responses |
| Ease of Admin | 9.2 1,550 Responses |
9.2 292 Responses |
| Quality of Support | 9.2 1,656 Responses |
9.0 292 Responses |
| Ease of Doing Business With | 9.5 1,517 Responses |
9.2 289 Responses |
| Product Direction (% positive) | 9.8 1,716 Responses |
9.1 331 Responses |
Based on G2 Spring 2025
RemotePC
Product Summary
RemotePC is a remote access solution that enables IT teams to provide remote support with features like file transfer and session recording. Users can control remote devices across multiple platforms to troubleshoot and resolve issues. The platform also offers cloud backup add-on to its remote desktop services, allowing users to safeguard vital data.
Use Cases
- Remote access:
Technicians can use RemotePC to control remote devices to remediate any issues. - IT compliance:
With RemotePC, IT teams can better ensure that endpoints comply with regulatory standards. - Backup:
RemotePC offers cloud backup software to protect critical data and ensure data recovery if something goes wrong.
Shortcomings
- Remote connectivity:
According to reviews on G2, RemotePC’s remote access capabilities can perform slowly and can have trouble connecting to remote devices.
- Ticketing:
RemotePC does not have a built-in ticketing software but can integrate with third-party help desk solutions. - Customer support:
Users find that RemotePC’s technical support can have slow response times.
Why your peers choose NinjaOne over RemotePC
While RemotePC provides technicians with the remote access tools they need to provide IT support, customers say that the platform has slow performance. NinjaOne Remote utilizes GPU accelerations and Hybrid TCP+UDP connectivity to ensure the speed and stability of remote sessions. While RemotePC focuses on remote access, it lacks features that an all-in-one solution that NinjaOne offers. NinjaOne centralizes endpoint management tools like proactive remote monitoring and patch management so that IT teams aren’t wasting time switching between different tools. In addition, RemotePC relies on integrations with other help desk software for ticketing, while NinjaOne’s ticketing system is built into its endpoint management dashboard. With RemotePC’s focus on remote control capabilities, NinjaOne’s backup software also offers more advanced features from file-level backups to full system restores.
Customers have also mentioned RemotePC’s complex interface that makes it more difficult to new users to initially configure the solution and learn how to use it. With NinjaOne, users can get started quickly and painlessly with its user-friendly design, fast setup, comprehensive documentation, and unlimited onboarding support. Customer support is another area where NinjaOne excels over RemotePC. While users have mentioned that RemotePC’s customer support team can be slow to respond to tickets, NinjaOne offers world-class support with fast response times and an average CSAT score of 98%.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
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IT Glue
NinjaOne vs. RemotePC FAQs
How does RemotePC compare to NinjaOne?
RemotePC offers a plethora of remote support tools such as remote access, file transfer, and session recording. NinjaOne offers all these features and more, including help desk software and patch management. Both solutions also come with cloud backup options.
How does RemotePC work?
RemotePC focuses on providing IT with remote access capabilities. It connects technicians to remote devices with an active internet connection and the RemotePC application installed. Once connected to the remote device, RemotePC allows technicians to transfer files and troubleshoot errors.
Does RemotePC have unattended access?
Yes, RemotePC allows technicians to access unattended remote devices. NinjaOne also offers both attended and unattended remote access that enables users to control remote devices even when no one is physically present to use the device.
How does customer support compare between RemotePC vs. NinjaOne?
According to users on review aggregate sites like G2 and Capterra, RemotePC’s technical support team can take some time to respond to tickets. On the other hand, NinjaOne is rated # 1 for customer support. Scoring an average CSAT score of 98%, NinjaOne’s customer support provides customers with quick and helpful responses, reducing downtime.