NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Criteria |
Scalefusion |
|
---|---|---|
Overall Rating | 4.8 out of 5 (1,441) | 4.7 out of 5 (327) |
Meets Requirements |
9.1
Responses: 1,295 |
9.0
Responses: 240 |
Ease of Use |
9.2
Responses: 1,310 |
8.9
Responses: 246 |
Ease of Setup |
9.3
Responses: 1,182 |
8.5
Responses: 213 |
Ease of Admin |
9.3
Responses: 1,187 |
8.8
Responses: 209 |
Quality of Support |
9.3
Responses: 1,253 |
9.6
Responses: 243 |
Ease of Doing Business With |
9.6
Responses: 1,162 |
9.4
Responses: 204 |
Product Direction (% positive) |
9.8
Responses: 1,296 |
9.1
Responses: 225 |
Based on G2 Fall 2024
Scalefusion is an endpoint management system that allows enterprises and IT administrators to monitor and manage their fleet of digital devices for businesses. It offers support for diverse devices, including laptops, desktops, tablets, smartphones, and even POS systems.
Scalefusion can manage a diverse mix of devices within an organization, a major benefit for companies that embrace Bring Your Own Device (BYOD) programs. Similar to NinjaOne, which also boasts a robust device management focus, Scalefusion offers a core strength in this area. However, NinjaOne differentiates itself by incorporating additional features directly into its platform, such as remote control for faster troubleshooting and real-time network monitoring for proactive identification and prevention of issues, making it an obvious choice of IT professionals and MSPs.
Additionally, NinjaOne aims to consolidate essential IT functionalities such as MDM, RMM, endpoint management, and patch management into a comprehensive, single, and centralized console. This allows IT professionals and MSPs to streamline IT operations while minimizing the need to juggle between multiple tools and interfaces. This “single pane of glass” approach offers a unified view for effortless IT management. As mentioned, along with many essential IT functionalities, the platform includes mobile device management (MDM), ensuring that smartphones and tablets are secure and compliant with company policies. This truly makes NinjaOne a comprehensive solution for IT experts.
with Mark Andres, Director of IT Services at GSDSolutions
As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”
Brian Roemen, Principal and CTO, Brave North Technology
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
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Scalefusion focuses on monitoring and managing fleets of devices for businesses. NinjaOne also offers an MDM solution for IT organizations that allows IT administrators to manage Android and Apple mobile devices alongside Windows, macOS, and Linux devices—as well as servers, virtual machines, and networking devices—all within a single, intuitive console.
Since Scalefusion mainly focuses on MDM, it may be a suitable choice for organizations primarily concerned with mobile device management. However, NinjaOne offers a broader feature set beyond MDM, catering to businesses with more comprehensive IT management needs.
Some users expressed concerns about Scalefusion’s dashboard, specifically its usability and user-friendliness. This may affect the overall user experience for IT administrators managing devices through Scalefusion.
Scalefusion offers a two-week free trial. This allows potential clients to test the service in 14 days to see if it meets their infrastructure’s needs before committing to a paid plan.
Yes. Scalefusion has documentation for troubleshooting. However, it could be improved by providing more solutions to users so they can resolve issues independently. This would increase self-sufficiency and reduce the need for frequent contact with customer support.