NinjaOne vs. SuperOps: Why your peers choose NinjaOne over SuperOps

SuperOps

Powerful and intuitive remote monitoring and management

Best-in-Class Support

NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.

Fast, Intuitive UI

NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.

Easy and effective automation

NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.

NinjaOne vs. SuperOps Reviews

Criteria		SuperOps
Overall Rating	4.8 out of 5 (1,443)	4.6 out of 5 (123)
Meets Requirements	9.1 Responses: 1,295	8.8 Responses: 109
Ease of Use	9.2 Responses: 1,310	9.0 Responses: 111
Ease of Setup	9.3 Responses: 1,182	9.0 Responses: 96
Ease of Admin	9.3 Responses: 1,187	8.9 Responses: 96
Quality of Support	9.4 Responses: 1,253	9.5 Responses: 108
Ease of Doing Business With	9.6 Responses: 1,162	9.3 Responses: 96
Product Direction (% positive)	9.8 Responses: 1,296	9.8 Responses: 109

Based on G2 Fall 2024

SuperOps

PRODUCT SUMMARY

SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.

Competitor Use Cases:

Patch management: Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards.
IT automation: SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPs.
IT asset management: Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.

Competitor Shortcomings:

Features: As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have.
Ticketing: SuperOps ticketing feature lacks quality-of-life features and can be buggy.
Integrations: G2 reviewers have said that the list of third-party integrations still needs to be expanded.

NinjaOne

Why your peers choose us over SuperOps

SuperOps is not as feature-rich compared to NinjaOne’s comprehensive suite of tools. Users have also considered SuperOps’ user interface complicated and challenging to navigate. In contrast, NinjaOne offers a user-friendly interface that streamlines IT operations workflows and boosts user productivity. According to reviews, SuperOps has limited integrations with third-party applications.

“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass. NinjaOne makes life so much easier.”
Ernie Turner, Director of IT at Vetcor

GSDSolutions cut repetitive ticket volumes and improved compliance by switching from Atera

with Mark Andres, Director of IT Services at GSDSolutions

NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe

Here’s What Our Customers Say About Us

As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”

Brian Roemen, Principal and CTO, Brave North Technology

NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.

Ryan Reiffenberger, Reiffenberger.NET Technology Solutions

Deliver Remarkable IT Services

Get insights at-a-glance

See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.

Improve end-user support

Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.

Do more with less

Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.

Complete tasks faster

Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster

Focus on growth

Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.

Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience

Slack

Promys

Accelo

Webroot

SentinelOne

Splashtop

Malwarebytes

RepairShopr

Connectwise

Teamviewer

ScalePad

Bitdefender

IT Glue

Computicate

Autotask

NinjaOne vs. SuperOps FAQs

How does SuperOps compare to NinjaOne?

SuperOps is a new RMM solution that struggles with a lack of features and integrations. On the other hand, NinjaOne consolidates multiple functions that simplify IT operations and also integrate seamlessly with a lot of third party applications.

Does SuperOps offer 3rd party integrations?

SuperOp doesn’t have many third-party integrations compared to more established solutions like NinjaOne. Reviewers on G2 expressed concern that SuperOps’ API differs greatly from other software commonly used by MSPs, which may make future integrations difficult to implement.

Does SuperOps offer a ticketing feature?

Yes, SuperOps comes with a ticketing system. However, reviews have mentioned that the system can be unresponsive and that some functions, such as change requests, aren’t available.

Does SuperOps have reliable RMM software?

SuperOps combines RMM software and PSA software into one solution. On the other hand, NinjaOne is a comprehensive solution that consolidates RMM, patch management, backup, and more into a single pane of glass. NinjaOne also has integrations with PSA software available.