NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Criteria |
Tanium |
|
---|---|---|
Overall Rating | 4.8 out of 5 (1,108) | 4.5 out of 5 |
Meets Requirements |
9.1
|
9.4
|
Ease of Use |
9.3
|
8.1
|
Ease of Setup |
9.3
|
6.3
|
Ease of Admin |
9.3
|
7.7
|
Quality of Support |
9.4
|
8.8
|
Ease of Doing Business With |
9.6
|
8.7
|
Product Direction (% positive) |
9.8
|
10.0
|
Tanium is a cloud-based cybersecurity and endpoint management platform that provides real-time data on endpoint devices and network security. Its incident report features allow technicians to detect and diagnose threats and incidents. IT teams and MSPs can utilize Tanium’s automation to update endpoints and speed up remote resolutions for any issues.
While Tanium offers different products requiring complex customization, NinjaOne provides a straightforward, single-pane dashboard connecting all of its features and tools, including backup, ticketing, documentation, and reporting. This approach makes NinjaOne the perfect choice for MSPs and IT teams managing multiple clients. The platform is an endpoint management solution consolidating essential IT functionalities in one centralized console. This “single pane of glass” approach helps IT professionals and MSPs streamline workflow, reducing the need to constantly pivot between disparate tools. NinjaOne also ensures that essential features are built with quality and ease of use in mind.
Tanium may cater to enterprises, but NinjaOne boasts industry-grade functionalities that help increase efficiency and productivity. The platform ranks #1 on G2 for key capabilities such as RMM, endpoint management, and patch management. NinjaOne also has cloud backup, robust automation, comprehensive reporting, and many more, making it the best choice for IT professionals.
with Mark Andres, Director of IT Services at GSDSolutions
The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.
Chris Saas, Owner, OWC Pro IT Services
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
Teamviewer
ScalePad
Bitdefender
Computicate
Autotask
While Tanium tackles enterprise needs, NinjaOne boasts a comprehensive, unified endpoint management system that scales to fit businesses of any size. This makes NinjaOne a better choice for IT teams and MSPs seeking scalability and flexibility.
NinjaOne is also built with ease of use in mind, ensuring that even teams with limited IT experience can navigate its features and functionalities effectively. This focus on user-friendliness can significantly reduce onboarding time and streamline overall IT operations, unlike solutions with steeper learning curves, which is one of Tanium’s shortcomings listed above.
Tanium has a Knowledge Base that everyone can access. However, it may need improvement to be more intuitive, modern, and user-friendly. NinjaOne, on the other hand, has a comprehensive knowledge base that is always up to date, ensuring IT teams can easily find the information they need to troubleshoot problems and optimize their workflows.
Tanium offers documentation and video training as part of its module user guide. Tanium’s target audience may find these resources helpful for learning the software. NinjaOne offers powerful documentation and training videos, too. The platform also offers unlimited free onboarding sessions, ensuring a smooth learning curve and continued user success throughout your NinjaOne journey.
Compared to NinjaOne, Tanium has limited customer support channels. NinjaOne has an email/help desk, FAQs, forums, and a comprehensive and up-to-date knowledge base.
NinjaOne’s dedicated support team boasts an average first response time of 68 minutes with an average CSAT score of 98%. This makes NinjaOne’s support and service rank #1 based on a third-party survey for MSPs. Overall, it offers responsive support, ensuring users receive timely assistance when needed.
Both Tanium and NinjaOne offer free trials with full access to features, allowing you to test the software and see if it meets your organization’s IT needs.
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