Powerful and intuitive remote monitoring and management
Best-in-Class Support
NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
Fast, Intuitive UI
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Easy and effective automation
NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.
NinjaOne vs. Tanium Reviews
| Criteria |  |
Tanium |
|---|---|---|
| Overall Rating | 4.8 out of 5 (1,108) | 4.5 out of 5 |
| Meets Requirements | ||
| Ease of Use | ||
| Ease of Setup | ||
| Ease of Admin | ||
| Quality of Support | ||
| Ease of Doing Business With | ||
| Product Direction (% positive) |
Based on G2 Spring 2024
Tanium
PRODUCT SUMMARY
Tanium is a cloud-based cybersecurity and endpoint management platform that provides real-time data on endpoint devices and network security. Its incident report features allow technicians to detect and diagnose threats and incidents. IT teams and MSPs can utilize Tanium’s automation to update endpoints and speed up remote resolutions for any issues.
Use Cases
- Endpoint Management:
Tanium provides visibility of all endpoints from a single platform. Technicians can configure new endpoints from this hub and deploy applications to them. - Automation:
Tanium’s automation capabilities streamline data protection processes, ensuring continuous protection with minimal manual intervention. - Compliance management:
This solution can automatically scan devices and networks for compliance lapses and push out patches, OS updates, and third-party software to keep endpoints updated and secure.
Shortcomings
- Patching:
Some users have reported challenges with Tanium’s patching feature, which can sometimes lead to unintended server downtime. - Steep learning curve:
Learning all the queries takes significant time, which can be difficult for new users to adjust to. - High system resource usage:
Tanium consumes a high volume of device resources, which can affect performance.
NinjaOne
Why your peers choose us over Tanium
While Tanium offers different products requiring complex customization, NinjaOne provides a straightforward, single-pane dashboard connecting all of its features and tools, including backup, ticketing, documentation, and reporting. This approach makes NinjaOne the perfect choice for MSPs and IT teams managing multiple clients. The platform is an endpoint management solution consolidating essential IT functionalities in one centralized console. This “single pane of glass” approach helps IT professionals and MSPs streamline workflow, reducing the need to constantly pivot between disparate tools. NinjaOne also ensures that essential features are built with quality and ease of use in mind.
Tanium may cater to enterprises, but NinjaOne boasts industry-grade functionalities that help increase efficiency and productivity. The platform ranks #1 on G2 for key capabilities such as RMM, endpoint management, and patch management. NinjaOne also has cloud backup, robust automation, comprehensive reporting, and many more, making it the best choice for IT professionals.
with Mark Andres, Director of IT Services at GSDSolutions
NinjaOne is Trusted by Over 17,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.
Chris Saas, Owner, OWC Pro IT Services
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Deliver Remarkable IT Services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
Connectwise
Teamviewer
ScalePad
Bitdefender
IT Glue
Computicate
Autotask
NinjaOne vs. Tanium FAQs
How does Tanium compare to NinjaOne?
While Tanium tackles enterprise needs, NinjaOne boasts a comprehensive, unified endpoint management system that scales to fit businesses of any size. This makes NinjaOne a better choice for IT teams and MSPs seeking scalability and flexibility.
NinjaOne is also built with ease of use in mind, ensuring that even teams with limited IT experience can navigate its features and functionalities effectively. This focus on user-friendliness can significantly reduce onboarding time and streamline overall IT operations, unlike solutions with steeper learning curves, which is one of Tanium’s shortcomings listed above.
Does Tanium offer any type of Knowledge Base for the users?
Tanium has a Knowledge Base that everyone can access. However, it may need improvement to be more intuitive, modern, and user-friendly. NinjaOne, on the other hand, has a comprehensive knowledge base that is always up to date, ensuring IT teams can easily find the information they need to troubleshoot problems and optimize their workflows.
Does Tanium offer any type of Documentation or videos for training?
Tanium offers documentation and video training as part of its module user guide. Tanium’s target audience may find these resources helpful for learning the software. NinjaOne offers powerful documentation and training videos, too. The platform also offers unlimited free onboarding sessions, ensuring a smooth learning curve and continued user success throughout your NinjaOne journey.
How does customer support compare between Tanium and NinjaOne?
Compared to NinjaOne, Tanium has limited customer support channels. NinjaOne has an email/help desk, FAQs, forums, and a comprehensive and up-to-date knowledge base.
NinjaOne’s dedicated support team boasts an average first response time of 68 minutes with an average CSAT score of 98%. This makes NinjaOne’s support and service rank #1 based on a third-party survey for MSPs. Overall, it offers responsive support, ensuring users receive timely assistance when needed.
Is Tanium easier to use than NinjaOne software?
One of Tanium’s shortcomings mentioned above is that users may find picking up the query language challenging and complex. This differs from NinjaOne’s “single pane of glass” approach, which is built with ease of use in mind and ensures a smooth workflow for its users.
Does Tanium offer a free trial?
Both Tanium and NinjaOne offer free trials with full access to features, allowing you to test the software and see if it meets your organization’s IT needs.
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