NinjaOne vs. Tanium: Why your peers choose NinjaOne over Tanium

Tanium

Powerful and intuitive remote monitoring and management

Best-in-Class Support

NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.

Fast, Intuitive UI

NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.

Easy and effective automation

NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.

NinjaOne vs. Tanium Reviews

Criteria		Tanium
Overall Rating	4.8 out of 5 (1,443)	4.5 out of 5 (10)
Meets Requirements	9.1 Responses: 1,295	9.4 Responses: 8
Ease of Use	9.2 Responses: 1,310	8.1 Responses: 8
Ease of Setup	9.3 Responses: 1,182	6.3 Responses: 5
Ease of Admin	9.3 Responses: 1,187	7.7 Responses: 5
Quality of Support	9.4 Responses: 1,253	8.8 Responses: 7
Ease of Doing Business With	9.6 Responses: 1,162	8.7 Responses: 5
Product Direction (% positive)	9.8 Responses: 1,296	10.0 Responses: 8

Based on G2 Fall 2024

Tanium

PRODUCT SUMMARY

Tanium is a cloud-based cybersecurity and endpoint management platform that provides real-time data on endpoint devices and network security. Its incident report features allow technicians to detect and diagnose threats and incidents. IT teams and MSPs can utilize Tanium’s automation to update endpoints and speed up remote resolutions for any issues.

Use Cases

Endpoint Management:
Tanium provides visibility of all endpoints from a single platform. Technicians can configure new endpoints from this hub and deploy applications to them.
Automation:
Tanium’s automation capabilities streamline data protection processes, ensuring continuous protection with minimal manual intervention.
Compliance management:
This solution can automatically scan devices and networks for compliance lapses and push out patches, OS updates, and third-party software to keep endpoints updated and secure.

Shortcomings

Patching:
Some users have reported challenges with Tanium’s patching feature, which can sometimes lead to unintended server downtime.
Steep learning curve:
Learning all the queries takes significant time, which can be difficult for new users to adjust to.
High system resource usage:
Tanium consumes a high volume of device resources, which can affect performance.

NinjaOne

Why your peers choose us over Tanium

While Tanium offers different products requiring complex customization, NinjaOne provides a straightforward, single-pane dashboard connecting all of its features and tools, including backup, ticketing, documentation, and reporting. This approach makes NinjaOne the perfect choice for MSPs and IT teams managing multiple clients. The platform is an endpoint management solution consolidating essential IT functionalities in one centralized console. This “single pane of glass” approach helps IT professionals and MSPs streamline workflow, reducing the need to constantly pivot between disparate tools. NinjaOne also ensures that essential features are built with quality and ease of use in mind.

Tanium may cater to enterprises, but NinjaOne boasts industry-grade functionalities that help increase efficiency and productivity. The platform ranks #1 on G2 for key capabilities such as RMM, endpoint management, and patch management. NinjaOne also has cloud backup, robust automation, comprehensive reporting, and many more, making it the best choice for IT professionals.

“The fact that we can bundle so many tools into a single environment–that alone saves us an additional technician. We can essentially augment our team with NinjaOne. If I had to quantify NinjaOne’s ROI, it’s at least $100,000 annually.”
Ron Thomas, VP of Technology at Rare

GSDSolutions cut repetitive ticket volumes and improved compliance by switching from Atera

with Mark Andres, Director of IT Services at GSDSolutions

NinjaOne is Trusted by Over 20,000 MSPs & IT Pros Across the Globe

Here’s What Our Customers Say About Us

As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”

Brian Roemen, Principal and CTO, Brave North Technology

NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.

Ryan Reiffenberger, Reiffenberger.NET Technology Solutions

Deliver Remarkable IT Services

Get insights at-a-glance

See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.

Improve end-user support

Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.

Do more with less

Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.

Complete tasks faster

Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster

Focus on growth

Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.

Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience

Slack

Promys

Accelo

Webroot

SentinelOne

Splashtop

Malwarebytes

RepairShopr

Connectwise

Teamviewer

ScalePad

Bitdefender

IT Glue

Computicate

Autotask

NinjaOne vs. Tanium FAQs

How does Tanium compare to NinjaOne?

While Tanium tackles enterprise needs, NinjaOne boasts a comprehensive, unified endpoint management system that scales to fit businesses of any size. This makes NinjaOne a better choice for IT teams and MSPs seeking scalability and flexibility.

NinjaOne is also built with ease of use in mind, ensuring that even teams with limited IT experience can navigate its features and functionalities effectively. This focus on user-friendliness can significantly reduce onboarding time and streamline overall IT operations, unlike solutions with steeper learning curves, which is one of Tanium’s shortcomings listed above.

Does Tanium offer any type of Knowledge Base for the users?

Tanium has a Knowledge Base that everyone can access. However, it may need improvement to be more intuitive, modern, and user-friendly. NinjaOne, on the other hand, has a comprehensive knowledge base that is always up to date, ensuring IT teams can easily find the information they need to troubleshoot problems and optimize their workflows.

Does Tanium offer any type of Documentation or videos for training?

Tanium offers documentation and video training as part of its module user guide. Tanium’s target audience may find these resources helpful for learning the software. NinjaOne offers powerful documentation and training videos, too. The platform also offers unlimited free onboarding sessions, ensuring a smooth learning curve and continued user success throughout your NinjaOne journey.

How does customer support compare between Tanium and NinjaOne?

Compared to NinjaOne, Tanium has limited customer support channels. NinjaOne has an email/help desk, FAQs, forums, and a comprehensive and up-to-date knowledge base.

NinjaOne’s dedicated support team boasts an average first response time of 68 minutes with an average CSAT score of 98%. This makes NinjaOne’s support and service rank #1 based on a third-party survey for MSPs. Overall, it offers responsive support, ensuring users receive timely assistance when needed.

Is Tanium easier to use than NinjaOne software?

One of Tanium’s shortcomings mentioned above is that users may find picking up the query language challenging and complex. This differs from NinjaOne’s “single pane of glass” approach, which is built with ease of use in mind and ensures a smooth workflow for its users.

Does Tanium offer a free trial?

Both Tanium and NinjaOne offer free trials with full access to features, allowing you to test the software and see if it meets your organization’s IT needs.