NinjaOne vs. Zoho Assist
Why your peers choose NinjaOne over Zoho Assist
NinjaOne
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NinjaOne vs. Zoho Assist Reviews
 |
Zoho Assist |
|
|---|---|---|
| Overall | 4.7 (1,865) |
4.6 (485) |
| Meets Requirements | 9.1 1,717 Responses |
9.1 404 Responses |
| Ease of Use | 9.2 1,734 Responses |
9.2 406 Responses |
| Ease of Setup | 9.3 1,579 Responses |
9.3 320 Responses |
| Ease of Admin | 9.2 1,550 Responses |
8.8 297 Responses |
| Quality of Support | 9.2 1,656 Responses |
9.2 345 Responses |
| Ease of Doing Business With | 9.5 1,517 Responses |
9.1 293 Responses |
| Product Direction (% positive) | 9.8 1,716 Responses |
9.2 395 Responses |
Based on G2 Spring 2025
Zoho Assist
Product Summary
Zoho Assist, a cloud-based remote access platform, is a product under the Zoho Corporation. It focuses on remote desktop capabilities, offering essential tools for IT administrators to establish remote sessions with managed endpoints. The platform is suitable for businesses of all sizes and is designed with scalability in mind. Zoho Assist is marketed towards outsourced IT and managed service providers seeking remote access software to provide fast connection with managed devices.
Use Cases
- AR technology for remote troubleshooting:
Zoho Lens is a feature the platform pushes as part of its advanced set of tools. It enables end-users to utilize augmented reality (AR) for remote support and troubleshooting. - Secure connection:
The platform uses TLS 1.2 and AES 256-bit encryption to maintain industry-grade security protocols. - Support for diverse platforms:
Zoho Assist offers support for a wide range of platforms. Systems supported include Windows, Mac, Linux, Android, iOS, and Raspberry Pi.
Shortcomings
- Connectivity challenges:
Sessions may sometimes freeze or become unresponsive, according to some Zoho Assist reviews.
- Chat in unattended access:
Some users of the platform said that chat should be added in unattended access. IT technicians can use this feature to make sure no one is present before activating remote cameras, ensuring privacy. - Installation via Group Policy:
According to some users, installing Zoho Assist via Group Policy can be challenging. They say it works on a few devices but occasionally fails to deploy consistently across the entire network.
Why your peers choose NinjaOne over Zoho Assist
For organizations looking for a Zoho Assist alternative that offers a more comprehensive suite of IT tools, NinjaOne is a strong contender. NinjaOne is an automated endpoint management solution that consolidates the most essential tools IT teams and MSPs need. One feature NinjaOne excels at is its remote access capability. It offers a reliable connection to devices while maintaining security when controlling devices.
Additionally, NinjaOne’s approach to endpoint management centers on the “single pane of glass” principle. It aims to provide a one-stop solution for IT professionals by offering vital functionalities such as remote monitoring and management, patch management, automation, backup, and more—all within a centralized platform.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
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IT Glue
NinjaOne vs. Zoho Assist FAQs
How does Zoho Assist compare to NinjaOne?
Zoho Assist is an ideal remote support and access solution suitable for businesses of all sizes. It offers tools focused on remote access, allowing technicians to quickly resolve critical issues, provide assistance, and manage remote devices from different locations. However, Zoho Assist’s capabilities are remote support-oriented.
NinjaOne, on the other hand, offers a broader suite of endpoint management functionalities, including remote monitoring and management, remote access, and more. This makes it an excellent platform for IT teams and managed service providers looking for a comprehensive solution beyond basic remote support.
Does Zoho Assist offer unattended access?
Yes, Zoho Assist offers unattended access. This feature lets IT technicians access a device remotely, even without the presence of the end-user they’re assisting. Meanwhile, NinjaOne also has unattended access capabilities on top of its plethora of essential IT features, making it a preferred choice by IT professionals.
Are NinjaOne Remote and Zoho Assist HIPAA-compliant?
Yes, NinjaOne and Zoho Assist are HIPAA-compliant. Both platforms ensure that they meet the standards set by the Health Insurance Portability and Accountability Act in protecting patients’ privacy and health information.